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The Ritz-Carlton Maui, Kapalua

5.0 star property

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Photo gallery for The Ritz-Carlton Maui, Kapalua

3 outdoor pools, pool cabanas (surcharge), pool loungers
Property amenity
Meeting facility
Beach nearby, white sand, free beach shuttle, beach cabanas
3 outdoor pools, pool cabanas (surcharge), pool loungers

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot tub
  • Bar
  • Breakfast available
  • Gym

Explore the area

Map
1 Ritz-Carlton Drive, Kapalua, HI, 96761
  • Kapalua Golf Resort Bay Course
    ‪18 min walk‬
  • Napili Bay
    ‪3 min drive‬
  • Kapalua Golf Club Plantation Course
    ‪7 min drive‬
  • Kahului, HI (OGG)
    ‪54 min drive‬

Room options

View all photos for Club Suite, 1 Bedroom, Non Smoking, Lanai

Club Suite, 1 Bedroom, Non Smoking, Lanai | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Suite, 1 Bedroom, Non Smoking, Lanai

  • 238 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Non Smoking, Golf View (Lanai)

  • 40 sq m
  • Golf view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Golf View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking, Golf View (Lanai)

  • 40 sq m
  • Golf view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Non Smoking, Resort View (Lanai)

  • 40 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 2 Queen Beds, Non Smoking, Ocean View (Lanai)

  • 40 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Non Smoking, Garden View

  • 121 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

Royal Suite, 1 Double Bed, Non Smoking, Oceanfront | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Royal Suite, 1 Double Bed, Non Smoking, Oceanfront

  • 237 sq m
  • Ocean view
  • Sleeps 6
  • 1 Double Bed

View all photos for Presidential Suite, 1 Bedroom, Non Smoking

Presidential Suite, 1 Bedroom, Non Smoking | Living room | 65-inch Smart TV with cable channels, TV, Netflix

Presidential Suite, 1 Bedroom, Non Smoking

  • 238 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Suite, 1 Bedroom, Non Smoking

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View

Suite, 1 Bedroom, Non Smoking, Garden View | Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Non Smoking, Garden View

  • 84 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Club Suite, 2 Bedrooms, Non Smoking, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Club Suite, 2 Bedrooms, Non Smoking, Oceanfront

  • 121 sq m
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Partial Ocean View

65-inch Smart TV with cable channels, TV, Netflix

Suite, 2 Bedrooms, Non Smoking, Partial Ocean View

  • 121 sq m
  • Partial ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Bedrooms, Non Smoking, Garden View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 2 Bedrooms, Non Smoking, Garden View

  • 121 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed, Ocean View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Ocean View (Hearing Accessible)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Lanai, Resort View (Mobility Accessible, Roll-In Shower)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Lanai, Resort View (Hearing Accessible)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Club Suite, 1 Bedroom, Non Smoking

Club Suite, 1 Bedroom, Non Smoking | Living area | 65-inch Smart TV with cable channels, TV, Netflix

Club Suite, 1 Bedroom, Non Smoking

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 Double Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking, Ocean View (Lanai)

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Ocean View (Mobility Accessible, Roll-In Shower)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 Double Bed, Non Smoking

  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom, Non Smoking

65-inch Smart TV with cable channels, TV, Netflix

Suite, 1 Bedroom, Non Smoking

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 84 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking, Resort View (Lanai)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 King Bed, Non Smoking, Resort View (Lanai)

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Deluxe Room, 1 Double Bed, Non Smoking

  • 40 sq m
  • Resort view
  • Sleeps 3
  • 1 Double Bed

View all photos for Room, Non Smoking, Terrace (View)

Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Room, Non Smoking, Terrace (View)

  • 40 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

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About this property

The Ritz-Carlton Maui, Kapalua

Stylish beach retreat with 3 outdoor pools
Hop on The Ritz-Carlton Maui, Kapalua's free shuttle and hit the beach, practise your swing on the golf course, or pamper yourself at the full-service spa. Then enjoy a meal at one of the resort's 6 restaurants. Housekeeping is available on request.
The Ritz-Carlton Maui, Kapalua offers 463 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to furnished lanais. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. A pillow menu is available. 65-inch Smart televisions come with premium cable channels, pay-per-view films and Netflix.

Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries. Business-friendly amenities include desks and desk chairs, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and espresso makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can play rounds at the 18-hole golf course and enjoy other recreation facilities including 2 outdoor tennis courts. 3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include Access to hot tub, a sauna and a 24-hour fitness centre.

Children aged under 17 years old are not allowed in the fitness facility without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Waihua Spa has 15 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy. Children under 16 years old are not allowed in the spa without adult supervision. Guests under 15 years old are not allowed in the spa.
Our customers tell us that they can't get enough of the helpful staff at The Ritz-Carlton Maui, Kapalua. During your stay, you're just a quick walk from Jean Michele Cousteau's Ambassadors of the Environment. A free beach shuttle, 3 outdoor pools and 6 restaurants are available.
  • Enjoy seafood with ocean views at The Banyan Tree, one of the property's 6 restaurants and 3 bars/lounges
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the 3 outdoor pools or soak in the hot tub
  • Indulge with body wraps, aromatherapy or manicures and pedicures at The Waihua Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a golf course, 2 outdoor tennis courts and a 24-hour gym
  • Guests have great things to say about the overall condition of the property and the helpful staff
  • Just a 3-minute drive from Napili Bay and 12 minutes from Whalers Village
  • Free beach shuttle service
For a free ride to the surf and sand, catch the resort's complimentary beach shuttle. Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. Summer fun is a breeze at The Ritz-Carlton Maui, Kapalua, where you can play a round of golf at the golf course, cool off in one of the 3 outdoor swimming pools and enjoy a treatment at the full-service spa.

There are 6 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges, a beach bar and a poolside bar. This Art Deco resort also offers a children's pool, outdoor tennis courts and a 24-hour fitness centre. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Kapalua resort.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10:30 AM and at the weekend from 6:30 AM to 11 AM.
The Banyan Tree – This poolside restaurant specialises in seafood and only serves dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Kai Cafe – This café serves breakfast, lunch and light fare. Open daily.
Burger Shack – This beach family restaurant specialises in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
'Olu Cafe – This poolside café specialises in American cuisine and serves lunch and light fare. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.
Alaloa Lounge – Overlooking the ocean and pool, this lobby lounge specialises in American cuisine and serves lunch, dinner and light fare. A children's menu is available. Happy hour is offered. Open daily.
Late-night fare is available from 24-hour room service.

Languages

English, Japanese

Property amenities

Parking and transport

  • Electric car charging station on site
  • Area shuttle up to 2 mi
  • Free beach shuttle
  • Valet parking on site (USD 65 per day; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 6:30 AM to 11 AM on weekends; USD 50 for adults and USD 25 for children
  • 3 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • 'Olu Cafe
  • Alaloa Lounge
  • Burger Shack
  • Kai Cafe
  • The Banyan Tree

Things to do

  • 18-hole golf course
  • 2 outdoor tennis courts
  • 24-hour gym
  • 24-hour pool access
  • 3 outdoor pools
  • Art gallery
  • Basketball
  • Bicycle rentals
  • Children's pool
  • Concerts/live shows
  • Ecotours
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Hot tub
  • Piano
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Snorkelling
  • Steam room
  • Surfing/bodyboarding
  • TV in common areas
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • DVD player
  • Free cot
  • Free rollaway/extra bed
  • Grocery/convenience store
  • Laundry facilities
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 199,993 square feet of conference space
  • Business centre
  • Meeting rooms

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to the beach
  • Firepit
  • Garden
  • Pool cabanas (surcharge)
  • Pool loungers
  • Terrace
  • Vegetable garden

Full-service spa

  • 15 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Sauna
  • Sports massages
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Grab bar near toilet
  • Hardwood flooring in room
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 65-inch smart TV with premium cable channels
  • DVD player
  • IPod dock
  • Netflix
  • Pay films
  • Streaming services

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Composting
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: USD 150
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: USD 55.00 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach access
  • Beach loungers
  • Beach towels
  • Fitness centre access
  • Fitness/yoga classes
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Internet access
  • Phone calls
  • Pool access
  • Shuttle service
  • Sporting facilities or equipment

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 50 for adults and from USD 25 for children
  • Valet parking fee: USD 65 per day (in/out privileges)
  • Late check-out fee: USD 150 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Tax ID - 234409
This property accepts credit cards; cash is not accepted
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access is available 24 hours a day.
  • Reservations are needed for golf tee times, massage services, and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 16 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kapalua Ritz-Carlton
Ritz-Carlton Hotel Kapalua
Ritz-Carlton Kapalua Resort Lahaina
Ritz-Carlton Kapalua Hotel
Ritz-Carlton Kapalua Lahaina
The Ritz Carlton Kapalua
The Ritz Carlton Kapalua
The Ritz Carlton Maui Kapalua
The Ritz Carlton Maui, Kapalua
The Ritz-Carlton Maui, Kapalua Resort
The Ritz-Carlton Maui, Kapalua Kapalua
The Ritz-Carlton Maui, Kapalua Resort Kapalua

The Ritz-Carlton Maui, Kapalua Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 776 out of 1083 reviews
Rating 8 - Good. 164 out of 1083 reviews
Rating 6 - Okay. 84 out of 1083 reviews
Rating 4 - Poor. 36 out of 1083 reviews
Rating 2 - Terrible. 23 out of 1083 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Alba, Spring

Liked: Cleanliness
Stayed 4 nights in Dec 2024

10/10 Excellent

Hiam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Jaydeep

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience overall!
Stayed 5 nights in Dec 2024

10/10 Excellent

Shoukun, hacienda heights

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am super impressed and touched with the exceptional thoughtful services that provided by each of the staff I encountered and talked to. Gorgeous swimming pool, best location that was so convenient to explore the dragon teeth and beach, blowhole etc. Such a wonderful &beautiful place in Maui!
Stayed 4 nights in Dec 2024

8/10 Good

Jennifer

Stayed 4 nights in Oct 2024

6/10 Okay

Vanessa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Upon arrival we were told our purchased room wasn’t available. That it is not guaranteed. Members of valet were not friendly. Our first time staying at a Ritz and was really looking forward to a grand experience and we were left disappointed at the overall experience and hospitality.
Stayed 5 nights in Dec 2024

10/10 Excellent

Roderick, Daly City

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Rosalind

Disliked: Property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Todd Allen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was amazing and friendly! Thanks to Lusi K and Susie for accommodating us to the ocean view room we had booked, we had an amazing experience! Check-in on 11/18/24 front desk staff was not helpful, and again thanks to staff the following morning, the issue was resolved and we were able to stay in the ocean view room we had booked. Thank you to the concierge staff for booking the appropriate adventures! Mahalo, Adelina and Todd Dana
Stayed 7 nights in Nov 2024

10/10 Excellent

Zina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful! Definitely go back!
Stayed 6 nights in Nov 2024

10/10 Excellent

RAJDEEP, DES PLAINES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

10/10 Excellent

Stephanie, San Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay for our anniversary and we definitely will be back! The service was impeccable and everyone was SO friendly wherever we went in the hotel, even the housekeeping when passing in the halls. It's so rare these days, even in top hotels. Breakfast was a little overpriced for the ala carte menu, but the food in every restaurant was very good. Had the best massage of my life at the spa (Holly is AMAZING) and wished we had planned to spend more time there. Have stayed at other Ritz hotels that don't compare. Can't wait to go back!
Stayed 3 nights in Nov 2024

10/10 Excellent

Oleksandr

Stayed 3 nights in Oct 2024

10/10 Excellent

Pellumb

Stayed 3 nights in Oct 2024

10/10 Excellent

Todd J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice place to stay
Stayed 6 nights in Nov 2024

10/10 Excellent

Enrique

Stayed 3 nights in Oct 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Nov 2024

8/10 Good

Daniel Younghoon

Stayed 4 nights in Jul 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 4 nights in Nov 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are huge and very nice. The staff is attentive and friendly with overall great customer service. The pools are excellent with seating always available. We really enjoyed our stay here and will recommend this hotel to friends and family.
Stayed 10 nights in Oct 2024

8/10 Good

Kristen M

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a gorgeous property but it’s north and set back far from the beach. The original plan for the hotel site is a protected burial site.It explains why hotel is set back. One average with resort and parking fees and taxes it’s 100$ a night additional to the nightly cost. The drinks are 20-30$. Staff is friendly and rooms are spacious but the balcony and views of the beach are subpar for the price. Umbrella included but no beach food or drink service. The shuttle service only takes you within Kapalua you must drive or Uber everywhere else. The 2 beaches south of the hotel are more family friendly. Hotels there not as luxury but they are right ON the beach . Overall views are breathtaking for our first time to Maui but I probably would have stayed somewhere else knowing the micro climate and beach distance. We got a great deal through Expedia but unable to get Marriott points for the stay.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rajdeep

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place and excellent staff
Stayed 4 nights in Oct 2024

10/10 Excellent

Ywxem

Stayed 5 nights in Oct 2024

8/10 Good

Stepan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My exceptions was great I’m going back
Stayed 6 nights in Aug 2024