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Lancaster Family Resort

2.5 star property

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Photo gallery for Lancaster Family Resort

Lobby
Exterior
Desk, iron/ironing board, free cots/infant beds, rollaway beds
Indoor pool, outdoor pool
Games room

Reviews

4.8 out of 10

Popular amenities

  • Bar
  • Pool
  • Room service
  • Gym
  • Laundry
  • Breakfast included

Explore the area

Map
2250 Lincoln Hwy E, Lancaster, PA, 17602
  • Amish Farm and House
    ‪7 min walk‬
  • American Music Theatre Lancaster
    ‪10 min walk‬
  • Dutch Wonderland
    ‪11 min walk‬
  • Lancaster, PA (LNS)
    ‪18 min drive‬

Room options

Double Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

About this property

Lancaster Family Resort

Hotel with free breakfast, near Dutch Wonderland
Along with an indoor pool, this hotel has an outdoor pool and a restaurant. Free continental breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness centre, a bar/lounge and a 24-hour business centre are on-site.
Lancaster Family Resort offers 130 accommodations with coffee/tea makers and a hairdryer. Televisions come with cable channels. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a 24-hour fitness centre.
During your stay at Lancaster Family Resort, you're just a quick walk from Amish Farm and House. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free continental breakfast served daily
  • Free WiFi
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Wired Internet in some public areas for a fee
  • Take a swim in the indoor and outdoor pools
  • Amenities include a 24-hour business centre, meeting rooms and conference space
  • On-site recreation includes tennis courts and a 24-hour gym
  • Within a 15-minute walk of American Music Theatre Lancaster and Dutch Wonderland
Lancaster Family Resort offers its guests an indoor pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Business amenities include a 24-hour business centre and meeting rooms. An arcade/games room, multilingual staff, and a picnic area are also featured at the business-friendly Lancaster Family Resort. Free self parking is available.

Guests are served a free continental breakfast daily.
Lancaster Family Resort has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi; wired internet (surcharge)

Parking and transport

  • Free self parking on site

Food and drink

  • Free continental breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • JR’s Bar & Grill

Things to do

  • 24-hour gym
  • Arcade/game room
  • Indoor pool
  • Outdoor pool
  • Tennis

Family friendly

  • Arcade/game room
  • Free cot
  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Picnic area

Accessibility

  • Lift

Room amenities

Bedroom

  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in time starts at 4 PM

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway beds are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Lancaster Ramada
Ramada Hotel Lancaster
Ramada Lancaster
Ramada Inn Lancaster Hotel Lancaster
Lancaster Family Resort
Lancaster Family
Lancaster Family Resort Hotel
Lancaster Family Resort Lancaster
Lancaster Family Resort Hotel Lancaster

Lancaster Family Resort Reviews

Reviews

4.8
Rating 10 - Excellent. 15 out of 365 reviews
Rating 8 - Good. 58 out of 365 reviews
Rating 6 - Okay. 79 out of 365 reviews
Rating 4 - Poor. 100 out of 365 reviews
Rating 2 - Terrible. 113 out of 365 reviews

5.4/10

Cleanliness

5.4/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

4/10 Poor

JD, Pocomoke City Md.

Disliked: Staff & service, property conditions & facilities

None Functional Lodging

Have used this hotel for 12 years annually for christmas show AMT.Hotel changed names several times. When we arrived Hotel was at a total lockdown. One clerk one cleaning person., Pool closed for months according to clerk, Gameroom shut down, Night club downstairs closed down,restaurant shut down.The hotel appeared abondoned.We always stayed there over the years, because it was good for the children,much for them to do. We observed 3 cars in the lot after we checked in, There was no notice or advertising when I made reservation, that this hotel would be on a shut down,and expected the activities to be as we have known them during the past 12 years. Would I have been able to receive a refund,when we checked in I would have moved to another Hotel.
Stayed 1 night in Dec 2017

2/10 Terrible

Jenny

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

First time I've left a hotel due to filth

I'll just put it this way. It was so filthy (raisins on carpet, wet tissue in sink, dirt under vanity and "poo residue" in the toilet) that we immediately left. I will say that the front desk manager didn't give me a hard time. At the same time, I never got an apology nor did she seem surprised. I'm guessing this wasn't a first for her.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Disliked: Cleanliness

Accessible location

We stayed at Lancaster Family Resort for an event on Labor Day weekend. The hotel is very old and had ost its glory-needs update on all aspects. The loaction was perfect because it is in the center of shopping outlet; restaurants, attractions-very accessible. However, the downside is the upkeep of the hotel is just fair. The room was smelly due to the old carpet; you will think there might be bedbug (that's how old the hotel is); there was even wood plank used in the bathroom that is an eye sore. I like the idea of the resort-like feel to it unlike the usual hotels because it has an arcade.amusement area where families and friends could bond together but it needs to be updated.
Stayed 2 nights in Sep 2017

4/10 Poor

noe, ct

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nothing

Not comments. Nothing. Nothing in comments no good to staying
Stayed 1 night in Aug 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Although the room itself was not horrible the rest of the hotel has not been maintained to any sort of minimum standard the website boasts a bar in the hotel which is been closed for some time and the pool look like a science experiment
Stayed 1 night in Aug 2017

2/10 Terrible

Dolores, Phila, Pa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

The department of health should close this place

Keys don't work, room filthy, mattresses deplorable,, mold on ceiling, staff not helpful, a bandaid attempting to help bathtub drain. We couldn't stay in this place. Lift keys in room and found lodging elsewhere. Had tickets for a show and didn't have time to request refund. Pictures available as proof of these statements. Please send refund and by all means do not advertise this place. Pictures are on another phone, but available
Stayed 1 night in Aug 2017

2/10 Terrible

Nate, Maine

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not end up staying. The place was obviously being renovated but has a long way to go to being ready for lodging.
Stayed 3 nights in Aug 2017

2/10 Terrible

Leslie, Pa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lancaster

I have stayed in quite of few places in my travels and this place is by far the worst ever. This place should be condemned. The hotel lobby is the niceest thing about this place.
Stayed 1 night in Aug 2017

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

never stay there again

No refrigerator in the room,but you must to ask about it and then you will get it.we didn't know we must to ask to bring refrigerator to the room .in front desk they no go ask you about it
Stayed 2 nights in Aug 2017

2/10 Terrible

MARYANN

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the wi-fi did not work,I asked several times for a remote for my tv and when I checked out still no remote. The outside pool was unusable so they should not advertise it. The bar and restaurant were not open.The front of the hotel does not look to bad but the back of it was terrible,weeds all over,broken chairsand a bench swing that was covered with weeds and cob webs. Will not stay there again.
Stayed 1 night in Aug 2017

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Nice hotel great price
Stayed 2 nights in Aug 2017

4/10 Poor

douglas

Disliked: Cleanliness, property conditions & facilities

It's a hotel with zero maintence since 1976

External: We almost drive by the property, it is so dark on the exterior that the property looked closed or abandoned. Street entry lighting and signage are nonexistent but this may be road construction related. Half of the external up-lighting intended to illuminate the outside of the building was broken and flashing like a strobe. Grounds maintenance was really poor and bushes blocked a safe view from the hotel into parking lot from at least the side parking lot entrance where cigarette butts were plentiful and several beer bottles lay strewn on the hallway floor on the way out the exit. Several external hotel access doors seemed to be poorly fitted such that external access might not be secure due to the doors not closing properly or entirely so they don’t lock unless pushed or dulled fully closed. Internal: Took three attempts and a room change to finally get into a room. The beds were comfortable and clean. The property (inside or outside) has had no improvements since about 1976. Carpets in the halls and rooms is heavily worn, stained and thread bares. The toilet continually ran. The main room entry light flickered and would not stay. The AC/Heat unit was difficult to turn on but it did work adequately. The room was dirty, several items just under the side of the beds; juice box strays/wrappers and behind the armoire – it’s probably heavy so I understand but the dirt is still troubling. On a 1-10 scale where 10 is the highest this hotel would be about a 2.5
Stayed 1 night in Jul 2017

6/10 Okay

Alexander

Liked: Cleanliness, room comfort
Disliked: Staff & service
My family and I had an unpleasant experience, the room key did not work and there were no staff at the hotel we stayed more than 45 minutes outside 11:00 pm, could not recommend to anyone as it was an unpleasant experience.
Stayed 3 nights in Jul 2017

4/10 Poor

Katherine

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities
Phone rang three times in the middle of the night. Not clean. Vacuum was not run in our room when we check in.
Stayed 1 night in Jul 2017

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This place needs to be condemned !!!

This hotel is not up to building code. There is no handicap access, elevators do not work, plumbing is subpar to say the least. We asked to exchange rooms because the toilet tissue wouldn't flush. The second room was just as bad AND the AC wasn't functioning properly. Now my shower experience. All soaped up and ready to rinse when the water turned scalding hot. Attempted to adjust the temperature without success. Had to rinse off on my hands and knees with cold water. The hallways are not air conditioned; very hot & humid. The inside pool area felt like a sauna. No AC, fans or ventilation of any kind. Not to mention the pictures on the internet are grossly outdated. The outside pool was closed; the rooms look nothing like what is shown on the site. The staff requires basic education on friendliness. The hostess at the continental breakfast wore gloves, picked something up off the floor and returned to the buffet wearing the same gloves. YUCK !! We went to McDonalds the next morning. The Health Department and BBB will be made aware !!!
Stayed 2 nights in Jun 2017

2/10 Terrible

Kevin

Disliked: Cleanliness, property conditions & facilities, room comfort
carpet was torn, toilet kept running, wall paper was falling down, there no way you can call what the had a continental breaskfast..
Stayed 2 nights in Jun 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

ok

I stayed for 1 night. The hotel has great potential. It needs alor of work. I was comfortable for the one night.
Stayed 1 night in Jun 2017

4/10 Poor

Jacob, Simsbury, CT

Disliked: Property conditions & facilities

Unforeseen Problems

Despite our late arrival, check-in went smoothly and we got the room we had reserved. Conditions were a bit sparse but the beds were ok and the shower worked. After conducting our business the next day we returned to the hotel to find that it had been closed by the local authorities and we were asked to pack up and vacate the building. If we had not gone to the front desk to ask about the internet connection I am not sure when we would have been told of the closing. The hotel was able to get us a room at another facility that was relatively close by.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst Hotel in Lancaster, Pa.

We checked in and was told we are on the 3rd floor (elevators were out of order) Went into our room and it was pretty crummy (not at all clean) bathroom and carpets were not clean, sheets and towels had an odor. There were no condiments (shampoo, coffee, sugar, creamer) went to ask for coffee. I was told he would have to try and locate some and he would bring it up. (he did, but only decaf.) Smoke alarm was hanging from the wall. Went to get ice and the ice machine did not work on our floor. Had to walk down a floor to get ice. Internet service did not work except close to the hall door. We were away for an anniversary get-away and were interested in swimming. Well if you saw the pool I don't think it would of been smart to get in unless you wanted some kind of disease. Oh, the continental breakfast consisted of much of nothing and ran out of coffee. The balcony was a nice feature until we closed out room door and the key card did not work to get us back in. (cell phone was in the room) I had to climb down and jump because nobody else were in the rooms to knock on there door to let us in. All in all the motel SUCKED.

6/10 Okay

Marcel

Disliked: Property conditions & facilities
Hotel is tired but clean.

2/10 Terrible

MARGARET

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible hotel

Hotel was horrible had coffee pot but no coffee or condiments could not get a roll away bed or blankets or pillow phone in room did not work no shower curtain in bathroom next day shower curtain and roll away were brought to room but we had to put curtain up room was not cleaned either. Second floor has mold on walls sauna doesn't work. Welfare hotel is in better shape

2/10 Terrible

Randy, Granville, PA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Runned down and not at all handicap accessible

When I reserved the room for two nights, I called the hotel to request the room be handicap accessible, it was not and that we would be arriving late. The room came with a coffee maker, no coffee or tea to make. Also the ceiling had either water stains or mold above one of the beds. The elevator was out of order, the pool was not running each time we wanted to go hang out at the pool area, the lights in the pool area were always off, we spoke with two different staff about it, nobody seemed to know why the pool wasn't ready for the quests, the breakfast foods available was disappointing, coffee was cold, orange juice was brown looking, there was only one kind of cereal, no source of protein available except for milk for the cereal. There was suppose to be a bar/lounge but both nights it was closed. I spoke with several hotel staff at the desk including the manager. We were told there isn't anything they could do about how the hotel was ran during our stay pretty much, said by the manager herself. You would think that a hotel being right across the street from Dutch Wonderland, that the hotel would be in excellent shape and excellent manner from the staff and management.

10/10 Excellent

Lissette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and very good service. I would recommended it.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
horrible

2/10 Terrible

51 years old, brooklyn ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very badexperience i would nt recomendthis hotel t

Very uunconfortable beds rooms are dirty the bathroon is towels look like never been wash i would never stay here again