I emailed Erin before arriving to request that the "heated pool" be turned on so that we could swim in it during out stay. When we arrived the heat was not on, the pool was cold and the heater was not working. (It kept flashing flo).
So I communicated to Erin that the pool heater was not working and the pool cleaning wand was broken. We didn't break it, we found it that way and because it was broken we spent 45 minutes fishing out a dead mouse that was floating in the pool. Erin gave me a series of tips to try to get the heater working, but none worked. She said someone would come look at the heater on Friday after our stay. No one wanted to go in the pool because of it being too cold and because of the dead rodent.
Also, there is nothing covering the window in the downstairs bathroom! No one felt comfortable using this bathroom as anyone in back of the house can see you shower or use the toilet. The window is large and wide and completely uncovered! I emailed Erin about this. She said someone must have moved the curtain, but she assured me that the neighbors could not see in. However, I could see the neighbor's house from the bathroom. I sent her a picture from the outside porch looking in, along with a picture of the dead mouse in the broken pool wand. She was very unconcerned and unhelpful.
There are only 2 bathrooms in this house, but 5 beds (6 if you count the futon off of the kitchen with curtains (not doors) separating it from the kitchen and living room. We were then down to one usable bathroom.
Other findings: curtains in place of closet doors, a toilet seat that wasn't properly fitted to the toilet, a leaking sink in the downstairs bathroom, broken wood in a door jamb, a broken chest of drawers in one room, one room with no chest of drawers, AND a bed had a sunk-in mattress because the slats under the bed were broken! Erin offered us an extra night or a return credit. We had to leave the next day and I would not return. I asked for a percent reimbursed, she said she would contact us after having the property checked, but she did not.
We were completely ripped off by these people. The house is a mess. I have never before written a negative review on VRBO, but this was awful and I hope that after reading this people will use their hard earned money to book a better stay.