4/10 Poor
Jose, Boise
Travelled with family
29 Dec 2024
Disliked: Cleanliness, amenities, property conditions & facilities
We (family of 4; staying in 1 bedroom and 2 bath option) stayed in the hotel for 8 days during the Christmas week.
The good: location. It is conveniently located close to the strip. That means it is not terribly busy from foot traffic but easily accessible as it is only 2-3 blocks away from Bellagio.
The bad: we repeatedly requested for house cleaning but they never cleaned during our stay. They do pick up trash if you leave it outside your room but they refuse to clean. TV/cable was broken upon arrival.
Worse: insufficient utensils (we opted for the hotel since we needed a kitchen as our kids have food allergies). They also do not have dishwasher soap and kitchen items (dishwasher soap and sponge).
Worst: 2nd bathroom toilet bowl’s flush was hit or miss. Repeatedly not flushing completely.
The worst: no parking. They advertise valet service but on our last 3 days, they overbooked and guests were asked to park at neighboring MGM and so we had to walk about a mile to park and get back to hotel!
Other minor things: it is advertised as 4.5-star hotel and it was probably at that level once but it is now quite old and outdated. Very basic TV service/options.
Jose
Stayed 7 nights in Dec 2024
