2/10 Hirveä
Dan S.
3.1.2025
Hyvää: Siisteys
Extremely poor service from Vacasa Management Co.
From the start we had a poor experience and zero reply from Vacasa Management group. We arrived in the dark to a driveway that wasn’t cleared and had to carry luggage and groceries through 6-8” of snow. When I brought it to the attention of the management company they said it wasn’t their problem. Also when we arrived we noticed a window was missing and only covered with plywood allowing cold air to blow into the main bedroom. To make it even worse, once settled my partner took a hot shower and when she tried to turn off the water it would not turn off. When I contacted Vacasa they said they would reach out to the local management and summit a maintenance ticket. And that we needed to turn off the water. The entire time of our stay the water problem was not resolved and nobody from the local office ever contacted us. When I requested to speak with a manager I was finally contacted and assured that my complaint would be taken care of. That’s the last I heard from anyone from Vacasa.
Dan S.
Yöpyi 3 yötä joulukuussa 2024