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The Well House

3.0 star property

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Photo gallery for The Well House

Outdoor pool, pool umbrellas, pool loungers
Bar (on property)
Beach nearby, free beach shuttle, beach umbrellas, beach towels
Deluxe Room | View from room
Sun deck

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Mushroom Beach, Nusa Lembongan, Lembongan Island, Bali, 80771
  • Mushroom Bay Beach
    ‪1 min walk‬
  • Sandy Bay Beach
    ‪20 min walk‬
  • Devil's Tear
    ‪4 min drive‬
  • Denpasar (DPS-Ngurah Rai Intl.)
    ‪408 min drive‬

Room options

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room

  • 24 sq m
  • Sleeps 3
  • 2 Single Beds

Classic Family Room

  • 24 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, iron/ironing board, free WiFi

Standard Room

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

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About this property

The Well House

Family-friendly resort with free local area shuttle and 24-hour front desk
This resort features an outdoor pool, a restaurant and a bar/lounge. Free WiFi in public areas is provided, as well as free self parking, a free area shuttle and a free beach shuttle. Additionally, a poolside bar, a snack bar/deli and a complimentary children's club are on-site.
The Well House offers 4 air-conditioned accommodations with a safe and complimentary bottles of water. Guests can surf the web using complimentary wired and wireless Internet access.

Bathrooms include a shower, bathrobes and slippers. Business-friendly amenities include desks and telephones. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they enjoy the overall property condition at The Well House. During your stay, you're just a quick walk from Mushroom Bay Beach. Features include free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi and wired Internet
  • Free self-parking
  • Drinking and dining options include a coffee shop, a restaurant, a poolside bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Services include free babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes complimentary bicycles, a playground and scooters/mopeds to rent
  • Steps from Mushroom Bay Beach and Pura Segara Desa Pekraman Lembongan
  • Free local-area and beach shuttle service
The Well House offers its guests a kids' pool, an outdoor pool, and complimentary bicycles. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. A free manager's reception is offered daily. WiFi and wired Internet are free in public spaces.

A terrace, a complimentary children's club, and tour/ticket assistance are also featured at the family-friendly The Well House. An airport shuttle (available on request) is available for a fee. Free self parking is available.

The resort hosts a free manager's reception daily.
The Well House has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge) on request
  • Free area shuttle
  • Area shuttle
  • Free beach shuttle
  • Free self parking on site

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • Children's pool
  • Free bicycle rentals
  • Free children's club
  • Outdoor pool
  • Playground
  • Scooter/moped rentals

Family friendly

  • Children's pool
  • Free area shuttle
  • Free babysitting
  • Free children's club
  • Free supervised activities for children
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • No lift

Room amenities

Bathroom

  • Dressing gowns
  • Hair dryer (on request)
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 6 PM
Minimum check-in age - 15

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Renovations and closures

In accordance with local regulations, all visitors must remain within the property during Seclusion Day (Nyepi)/Hindu New Year for a 24-hour period (starting at 6 AM). Seclusion Day typically falls in March or April (dates subject to change each year). Check-in and check-out will not be possible on that date. Ngurah Rai Airport (Bali International Airport) is also closed on Seclusion Day.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at The Well House

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
The Well House offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.
  • Alcohol isn't allowed at The Well House.

Property is also known as

Well House Hotel
Well House Hotel Lembongan Island
Well House Lembongan Island
Well House Resort Lembongan Island
Well House Resort
The Well House Resort
The Well House Lembongan Island
The Well House Resort Lembongan Island

The Well House Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 34 out of 90 reviews
Rating 8 - Good. 39 out of 90 reviews
Rating 6 - Okay. 14 out of 90 reviews
Rating 4 - Poor. 2 out of 90 reviews
Rating 2 - Terrible. 1 out of 90 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, great location lovely breakfast. Outdoor bathroom was good but needed attention.
Stayed 1 night in Feb 2020

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was comfortable. The only thing is that the phone number provided it’s not working. It is a little hard to organize the trip there without guidance
Stayed 5 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet place, close to beach and restaurants. However no fridge, glasses or kettle etc in the rooms. Outside shower n toilet.
Stayed 2 nights in Jul 2019

6/10 Okay

Ellen

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok stay
Pros - The manager was very helpful, he even provided us with his personal number to keep us updated on trip information. - Great location, just beside the beach. Cons - Very dirty - Very noisy (lots of animal noises) - Very little amenities - Toilet didn’t flush - Shower didn’t have hot water
Stayed 1 night in Jun 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable, clean, friendly
Very friendly and helpful staff, clean and comfortable rooms, nice greenery and pool area. A great choice for the price.
Stayed 3 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property was nice, clean, and in a great location but there was never any staff around. The free breakfast is very light with two scrambled eggs & a piece of toast.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simple accommodations that was affordably priced. The location was phenomenal-only a minute walk to the beach, restaurants, and a port you can hop on a boat back to the mainland. The hut was great, had a lovely pool! Would stay again!
Stayed 1 night in Mar 2019

6/10 Okay

YuHeng, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not sure where the problem originated (hotel or Expedia), but the hotel was fully booked when we arrived, hence we had to accept an alternative arrangement by the manager in another hotel, which is below the condition and amount that I am willing to pay for to stay for 1 night, before moving into the room 1 booked the next day. I was denied a compensation/refund for the troubles not due to my causing, which left a sour taste. However, with regards to the actual hotel, the room was clean and beds very comfortable. I'll stay there again if I were to travel to NL. It is right beside the beach where ferries come and go daily to Sanur, so there isn't a need to arrange pickup or whatever when you are arriving or leaving.
Stayed 2 nights in Oct 2018

8/10 Good

Laura, London

Liked: Staff & service
Good location, pleasant hotel.
Good location just a short walk from Mushroom Beach with a nice pool. The accommodation is quite basic but the open air bathrooms are a nice touch. We found the air conditioning did not get the room very cool but otherwise it was a nice stay. The staff were helpful and welcoming.
Stayed 1 night in Oct 2018

10/10 Excellent

Louise, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location very close to beach rooms had everything you need except a jug (this maybe because water no good to drink out of tap) hotel was great at getting us hot water though. Love everything about this little place, clean and tidy including exceptional grounds, good pool, good breakfast one down fail was no hot water in the showers but actually didn't really matter.
Stayed 2 nights in Aug 2018

8/10 Good

Joann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Our stay at the well house was great. It is located very close to the beach and the service was amazing. The only one negative thing about the well house was the drainage in the bathroom but it wasn't a problem and everything else made up for it. I would stay again!
Stayed 3 nights in Jul 2018

8/10 Good

Katy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well house
Beautiful accommodation great value for money! Would stay again
Stayed 2 nights in May 2018

8/10 Good

Rusty, New Zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good position in a great location
Had a great stay. Staff were excellent and helpful with regard to organizing extra activities and transport when required. A very short walk of 2mins put you directly at the Mushroom Beach which was stunning. WILL be coming back to Lembogan and staying here again. 👍
Stayed 2 nights in Mar 2018

2/10 Terrible

amanda

Disliked: Staff & service
Hotel had no record of our booking even though it was paid for previously. They could not supply the same quality of room and did not offer any compensation. When my friend had a fall on the steps from the room because they were slippery the staff were very unhelpful finding a doctor and were in no way apologetic. Then they tried to get me to pay a bill for 4 drinks as my friend ws loaded into an ambulance!
Stayed 2 nights in Mar 2018

8/10 Good

NoahJon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Good location, relaxed vibe. Door a bit hard to lock but would Stay here again.
Stayed 2 nights in Feb 2018

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Nice stay, a little run down the rooms and a fridge would be nice but other wise not bad
Stayed 4 nights in Aug 2017

10/10 Excellent

sue, rainham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil
So happy I found this hotel and stayed 2 nights, we had such a relaxing time I wish we could have stayed longer. Great location,lots of bars ,restaurants nearby,small pool but was always empty and sun beds available,had lunch at the hotel a few times which was very tasty at a reasonable price. The staff were very friendly and helpful ,they even drove us on motorbikes to the yellow bridge for a pick up to our next accommodation. The banana pancakes offered for breakfast were the best we ate in Bali. I would highly recommend this hotel.
Stayed 2 nights in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Good Hotel for the low price.
The staff is really very nice and helpful. They couldn't find the key for the safe (I didn't notice I had it already with the room key) so they immediately brought me a new safe (the safe is just the bedside table with a lock on it). Unfotunately the water is salt water so you can't use it for brushing your teeth. We didn't have warm water and after telling the staff they also immediately got a new gas bottle for us. Just perfect service :) The breakfast is good, too :)
Stayed 2 nights in May 2017

10/10 Excellent

Sam, Tasmania

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay on Lembongan
The Well House was exactly what you would expect for a stay on Lembongan Island. The staff were all so friendly, the rooms were kept immaculate and the air conditioner worked a treat at keeping the room cool. I can't wait to return!
Stayed 4 nights in Apr 2017

8/10 Good

Krystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
The Well House had good and bad points but overall we enjoyed our stay here. The room itself was clean with a comfortable bed, the bathroom was semi outside which made it hot and had bugs, the air con in the room was weak. The pool area was nice although the pool could have been cleaner. The local area is good, there are several restaurants 1 minute walk away at Mushroom Bay and is close to the ferry arrival point. The staff were very kind and helpful and scooter hire was easy.

6/10 Okay

Catherine

Liked: Cleanliness
Convenient and clean hotel
Adequate accommodation at a reasonable price. Pool was heavily chlorinated and not cleaned regularly. It took a week to get the smell our of our suits. Breakfast was good, staff were friendly.

8/10 Good

Donna, NZ

Liked: Cleanliness, room comfort
Cute spot for a quiet getaway
Down a quiet little street minutes walk from Mushroom Bay - one of the nicer beaches. Great restaurants walking distance on waterfront. Rooms a little tired but clean and tidy. Pool did need a good clean. Overall quiet retreat in lush well kept grounds.