6/10 Okay
Lala L.
28 Feb 2024
A very mediocre chalet experience.
We were two multigenerational families travelling together and have all visited Les Gets and the wider Portes du Soleil many times previously.
Positives:
The boot room is excellent. Kitchen was fairly well equipped with dishes, raclette machine and plenty of plates, bowls etc.
Negatives: we all felt the communication with host was not very warm or welcoming. The host charged an increased linen price instead of what was stated online at the time of booking which we felt was a bit cheeky given it is their responsibility to keep it updated. Similarly we got in touch with the in-resort contact provided in our documentation only to be told by him that he was not in resort this year so our impression of the admin side of things was poor. We felt that the house has very little living space for the amount of people it sleeps which may not be an issue if you are out a lot but it was not comfortable for us in the evenings and we were only a group of 12 not 16. There is no sound proofing. Rooms and decor are functional but basic and bathrooms dated. Basement loo door does not close or lock. No choice of bed set up in advance communication from host but they did kindly sort out additional bedding when there was not sufficient provided for the demographic of our party. The stair and main carpets had lots of dog hair embedded in them that we could not remove with the vacuum cleaner as it did not seem to suck up anything. More isolated from town than expected. Mediocre experience.
Lala L.
Stayed 9 nights in Feb 2024