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Castello Prime Suites

3.0 star property

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Deluxe Apartment, 1 Bedroom, Pool Access | City view
Executive Loft, 1 Bedroom, Pool Access | Living area | 43-inch LCD TV with cable channels, TV
Deluxe Apartment, 1 Bedroom, Pool Access | Living area | 43-inch LCD TV with cable channels, TV
Deluxe Suite, 1 Bedroom, Pool Access | Memory-foam beds, minibar, in-room safe, free WiFi
Panoramic Apartment, 2 Bedrooms, Pool Access | Private kitchen | Fridge, microwave, stovetop, dishwasher

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Bar
  • Spa
  • Laundry
  • Outdoor space
  • Air conditioning

Explore the area

Map
Marquês de Ponte do Lima 10, Lisbon, 1100-336
  • Castle of São Jorge
    ‪1 min walk‬
  • Rossio Square
    ‪10 min walk‬
  • Avenida da Liberdade
    ‪13 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪24 min drive‬

Room options

View all photos for Suite, 1 Queen Bed, Pool Access

Suite, 1 Queen Bed, Pool Access | Memory-foam beds, minibar, in-room safe, free WiFi

Suite, 1 Queen Bed, Pool Access

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Bedroom, Pool Access

Standard Apartment, 1 Bedroom, Pool Access | Memory-foam beds, minibar, in-room safe, free WiFi

Standard Apartment, 1 Bedroom, Pool Access

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Bedroom, Pool Access

Standard Apartment, 1 Bedroom, Pool Access | Memory-foam beds, minibar, in-room safe, free WiFi

Standard Apartment, 1 Bedroom, Pool Access

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 Bedroom, Pool Access

Executive Apartment, 1 Bedroom, Pool Access | Memory-foam beds, minibar, in-room safe, free WiFi

Executive Apartment, 1 Bedroom, Pool Access

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Deluxe Apartment, 1 Bedroom, Pool Access

Deluxe Apartment, 1 Bedroom, Pool Access | City view

Deluxe Apartment, 1 Bedroom, Pool Access

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Apartment, 1 Bedroom, Pool Access

Standard Apartment, 1 Bedroom, Pool Access | Living area | 43-inch LCD TV with cable channels, TV

Standard Apartment, 1 Bedroom, Pool Access

  • 30 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment, 1 Bedroom, Pool Access

Panoramic Apartment, 1 Bedroom, Pool Access | Terrace/patio

Panoramic Apartment, 1 Bedroom, Pool Access

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Apartment, 1 Bedroom, Pool Access

Executive Apartment, 1 Bedroom, Pool Access | Living room | 43-inch LCD TV with cable channels, TV

Executive Apartment, 1 Bedroom, Pool Access

  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment, 1 Bedroom, Pool Access

Panoramic Apartment, 1 Bedroom, Pool Access | Terrace/patio

Panoramic Apartment, 1 Bedroom, Pool Access

  • 40 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Panoramic Apartment, 2 Bedrooms, Pool Access

Panoramic Apartment, 2 Bedrooms, Pool Access | Terrace/patio

Panoramic Apartment, 2 Bedrooms, Pool Access

  • 45 sq m
  • 2 bedrooms
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Panoramic Loft, 1 Bedroom, Pool Access

Panoramic Loft, 1 Bedroom, Pool Access | Private kitchenette | Fridge, microwave, stovetop, dishwasher

Panoramic Loft, 1 Bedroom, Pool Access

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Queen Sofa Bed

View all photos for Executive Loft, 1 Bedroom, Pool Access

Executive Loft, 1 Bedroom, Pool Access | Memory-foam beds, minibar, in-room safe, free WiFi

Executive Loft, 1 Bedroom, Pool Access

  • 25 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Suite, 1 Bedroom, Pool Access

Deluxe Suite, 1 Bedroom, Pool Access | Memory-foam beds, minibar, in-room safe, free WiFi

Deluxe Suite, 1 Bedroom, Pool Access

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Single Sofa Bed

View all photos for Suite, 1 Queen Bed, Pool Access

Suite, 1 Queen Bed, Pool Access | Memory-foam beds, minibar, in-room safe, free WiFi

Suite, 1 Queen Bed, Pool Access

  • 18 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Apartment, 1 Bedroom, Pool Access

Standard Apartment, 1 Bedroom, Pool Access | Memory-foam beds, minibar, in-room safe, free WiFi

Standard Apartment, 1 Bedroom, Pool Access

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Panoramic Apartment, 1 Queen Bed with Sofa bed, Pool Access

Panoramic Apartment, 1 Queen Bed with Sofa bed, Pool Access | Terrace/patio

Panoramic Apartment, 1 Queen Bed with Sofa bed, Pool Access

  • 30 sq m
  • 1 bedroom
  • City view
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

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About this property

Castello Prime Suites

Family-friendly aparthotel connected to a shopping centre in Lisbon with a full-service spa
A full-service spa, an indoor pool and a bar/lounge are available at this aparthotel. WiFi in public areas is free. Other amenities include a sauna, a coffee shop/cafe and coffee/tea in a common area. Each apartment features thoughtful touches, such as an espresso maker and a pillow menu, along with free WiFi and an LCD TV with cable channels. Guests can appreciate conveniences, such as a fridge and a microwave, and other amenities include a memory foam bed and a stovetop. Housekeeping is available on request.
Castello Prime Suites offers 16 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature memory foam mattresses. A pillow menu is available. Guests can make use of the in-room fridges, microwaves and espresso makers. Bathrooms include a shower with a rainfall showerhead, and hairdryers.

This Lisbon aparthotel provides complimentary wireless Internet access. 43-inch LCD televisions come with cable channels. Housekeeping is provided on request.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna.
Guests can indulge in a pampering treatment at the aparthotel's full-service spa.
With your stay at Castello Prime Suites, you're connected to a shopping centre and just a quick walk from Rossio Square. Enjoy features like free WiFi in public areas, plus a full-service spa and an indoor pool. This comfortable aparthotel has 16 apartments. Enjoy your stay with amenities like free WiFi and a memory foam bed in each apartment.
  • Each apartment offers a memory foam bed, an LCD TV and a fridge
  • Free WiFi
  • Grab something to eat at the coffee shop/cafe or stop for a drink at the bar/lounge
  • Take a swim in the indoor pool
  • Indulge in a treatment at the full-service spa
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • On-site recreation includes a sauna
  • Steps from Castle of São Jorge and 10 minutes on foot from Rossio Square
Castello Prime Suites offers its guests a full-service spa, an indoor pool, and a sauna. There's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A children's pool, a terrace, and tour/ticket assistance are also featured at the family-friendly Castello Prime Suites.

Smoking is allowed in designated areas at this 3-star Lisbon aparthotel.

Languages

English, French, Portuguese

Property amenities

Pool/Spa

  • Full-service spa
  • Indoor pool
  • Sauna

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Family friendly

  • Children stay free (see details)
  • Children's dinnerware
  • Children's pool
  • Highchair
  • Outlet covers

Food and drink

  • Coffee grinder
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Espresso maker
  • Freezer
  • Hob
  • Microwave
  • Refrigerator
  • Toaster

Dining

  • A bar/lounge
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Minibar

Bedrooms

  • Bedsheets provided
  • Memory foam mattress
  • Pillow menu

Bathroom

  • 1 private bathroom
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 43-inch LCD TV with cable channels

Outdoor areas

  • Firepit
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • No lift
  • Designated smoking areas (fines apply)

Services and conveniences

  • Housekeeping (on request)
  • Laptop-compatible safe
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Tour and ticket assistance

Location highlights

  • Connected to a shopping centre
  • In a historical district
  • In the city centre
  • Near a metro station

Things to do

  • Children's pool

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 16 units
  • Housekeeping (on request)

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

The front desk is open daily from 7:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions and an access code; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Access code, front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 3 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
This property is professionally cleaned
The front desk at this property is open daily from 7:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information and an access code. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 3 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Castello Prime Suites Lisbon
Castello Prime Suites Aparthotel
Castello Prime Suites Aparthotel Lisbon

Castello Prime Suites Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 28 out of 40 reviews
Rating 8 - Good. 5 out of 40 reviews
Rating 6 - Okay. 6 out of 40 reviews
Rating 4 - Poor. 1 out of 40 reviews
Rating 2 - Terrible. 0 out of 40 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Verified traveller

Liked: Room comfort
Lovely views, very noisy
Firstly, the good points… beautiful views from the side we were on, breakfast was nice, staff were nice and helpful. The bad points.. unfortunately, we had a few issues during our stay; the jacuzzi was cold, shower water was also freezing cold on a few occasions, dirty damaged blinds. The noise was terrible, whenever people sat out on the terrace, we could hear conversations word for word from our room, with all doors and windows closed. Also, on numerous occasions we could hear other guests having sex, using the toilet and their bathroom fan. I didn’t get a single full night sleep, as the noise was that bad that I’d be woken up through the night. Great location because of the views, close to the castle etc. however, I would feel very unsafe walking around nearby on my own on an evening. Also huge flights of stairs leading up to it.
Stayed 3 nights in Dec 2024

10/10 Excellent

Sarah

Stayed 2 nights in Jul 2024

10/10 Excellent

Kudzai

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Had a wonderful stay, the property is beautiful. It’s central without being super loud. Marcos was a great host. Highly recommend
Stayed 1 night in Jun 2024

10/10 Excellent

Anh

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Marcos was an amazing host. We feel very welcomed. You get free breakfast and free all day coffee/tea. Super great. The room is very nice with modern equipment. Would come back here.
Stayed 4 nights in May 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Centrally located. Beaut
Stayed 1 night in Apr 2024

8/10 Good

Robin

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Marco and Raquel (sp?) were very gracious and generous with their time, recommending places to eat and visit. The apartment was beautiful, very nice breakfast every morning. We thoroughly enjoyed our stay and would recommend to friends.

10/10 Excellent

Susan

Travelled with group
Liked: Cleanliness, amenities
The hotel was nice, but the access from the street was very dark, no lighting. We felt a little unsafe
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Sandeep and Clementina were excellent hosts! Room was excellent too. Would recommend A++
Stayed 3 nights in Nov 2023

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved waking up every morning we were there to a splendid view of Lisbon. The unit was very clean and well-equipped and very comfortable. The staff were super friendly and helpful. We genuinely enjoyed our stay. The hotel is fairly close the Baixa and the metro, however, there is no vehicular access to the hotel and a fair number of stairs to get there. Pack light! (we didn't) and consider it as a built-in stairmaster.
Stayed 7 nights in Oct 2023

10/10 Excellent

Hailey

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Quiet, Clean, Relaxing Accommodation
We really enjoyed our stay at Castello Prime Suites. The view from the deck is truly beautiful, and it was a pleasant surprise to find that the neighborhood is tucked away from the noise and bustle of the city—although it was still in walking distance from many great restaurants, historical attractions, and views of the river. The staff were welcoming, accommodating, and professional, our room was clean and stocked with amenities, the breakfast was delicious, and the cold jacuzzi pool was refreshing after long, hot days of walking around. All around, we had a very pleasant stay!
Stayed 3 nights in Jul 2023

10/10 Excellent

Gretchen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This is a lovely hotel. When you walk into the entrance you immediately have an amazing view of the city from the open air lounge. The staff were very friendly and accommodating. The breakfast was plentiful and had a nice variety of foods. The appartement was lovely and very clean. We would definitely return! Our only problem was with Expedia. They listed the room as big enough for four people. There is only sleeping space for three. At reception, they explained this to us and offered us the opportunity to see the space and try to figure out a solution. We had no where else to go, so we made do. Expedia needs to make this clear.
Stayed 3 nights in Jul 2023

10/10 Excellent

Sylvain

Liked: Cleanliness, room comfort
Recommended!
Friendly staff and great view! Worth the stairs :)
Stayed 1 night in May 2023

4/10 Poor

Matt

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The suit that we had was not clean and had terrible pluming, the sink in the kitchen was not properly installed so we got a foul smell coming up through the sink so we had to leave all the windows open at all times to keep it from smelling of sewer gas. the shower in the bathroom often was without hot water and the shower leaked so much we had to put towels all over the bathroom floor to stop it from leaking to the main room. its smelt of mould and mildew.

10/10 Excellent

Valeria

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 6 nights in Feb 2023

10/10 Excellent

Gyungmin

Liked: Cleanliness, amenities, property conditions & facilities
It was an amazing experience staying at Castello Prime Suite! The staff was all really nice and friendly. The breakfast with the view was a blast. The view from the room was breathtaking. Will definitely go back when I visit Lisbon again.

10/10 Excellent

Toby

Liked: Cleanliness, property conditions & facilities
Marta and the rest of the staff were so welcoming. It’s a great location and you’ll love the view from the open deck bar area

10/10 Excellent

Sharon

Liked: Cleanliness, room comfort
Our suite was very comfortable and clean with great views. The staff were friendly and helpful and checked that we had everything we needed. We really enjoyed our stay.
Stayed 6 nights in Sep 2022

10/10 Excellent

Warith

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had a great time the views were amazing
Stayed 3 nights in Nov 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Beautiful, panoramic views of the city. The room was spacious and well equipped. Separate bedroom and living room.
Stayed 3 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is amazing. The view from the common area is probably the best you could get. Rui was amazing he was the best host we have ever had. We have a 18 month old daughter and he was so helpful with tips on where to eat and anything we needed. I would definitely recommend this place! Thanks again Rui you made our stay so great!
Stayed 4 nights in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Underwhelming
This is not a hotel. It’s more like Airbnb with some extra amenities. Overall, place is nice and new as advertised, and is conveniently located; however there were a number of small issues that need to be worked out. There’s no onsite management, and responsiveness via email was poor. The manager completely forgot about our airport transfer on our departure (invest in a calendar maybe?) One day we were woken up at 8AM to loud construction happening in the adjacent unit which was literally on the other side of the wall from our bed. Also, our toilet seat was completely disconnected (not a huge issue, but they couldn’t manage to fix it during our 5 night stay). Bed was a full not a Queen, and not super comfortable. The pool / sauna area are really nice. However, there are no towel hooks anywhere in the entire place - including the rooms. We had to string towels around our unit creatively. The fire pit didn’t work when we tried to use the terrace. The next day the maintenance guy said he knew the gas was out but didn’t know how to change it. Oh well! Note: terrace faces away from the river/central Lisbon. Still a decent view. We had to ask for little things like coffee beans for the in-room espresso machine, extra towels, and shirt hangers. There is not daily room cleaning, so make sure you catch someone in the AM when they are onsite. There is no “winery attached” as stated, but they have wine you can buy, but it’s cheap wine, not worth it.
Stayed 8 nights in Nov 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to the castle but away from the busy hustle and bustle in Baixa. Newly renovated and kind, considerate owners. Rui was great and extremely helpful!
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location but be prepared to climb stairs with luggage to the property since the road is closed due to construction.
Stayed 4 nights in Oct 2019

10/10 Excellent

Stéphanie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024