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Grande Pensão Alcobia

3.0 star property

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Photo gallery for Grande Pensão Alcobia

Superior Double Room, City View | City view
Reception
Superior Double Room | In-room safe, desk, blackout curtains, soundproofing
Bar (on property)
Superior Double Room, City View | City view

Reviews

7.8 out of 10
Good

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Laundry
  • Housekeeping
  • Air conditioning

Explore the area

Map
Rua Poço do Borratém 15, Lisbon, 1100-408
  • Santa Justa Elevator
    ‪5 min walk‬
  • Rossio Square
    ‪5 min walk‬
  • Avenida da Liberdade
    ‪9 min walk‬
  • Lisbon (LIS-Humberto Delgado)
    ‪28 min drive‬

Room options

View all photos for Superior Double Room

Superior Double Room | In-room safe, desk, blackout curtains, soundproofing

Superior Double Room

  • 20 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Double Room

Double Room | In-room safe, desk, blackout curtains, soundproofing

Double Room

  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Twin Room

Twin Room | In-room safe, desk, blackout curtains, soundproofing

Twin Room

  • 15 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Triple Room

Triple Room | In-room safe, desk, blackout curtains, soundproofing

Triple Room

  • 18 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Single Bed

View all photos for Superior Double Room, City View

Superior Double Room, City View | In-room safe, desk, blackout curtains, soundproofing

Superior Double Room, City View

  • 20 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

Double Single Use

  • Sleeps 1

Single Standard Room

  • Sleeps 1

Double/Twin Standard

  • Sleeps 2

Double/Twin

  • Sleeps 2

Similar properties

Property entrance

Hotel Inn Rossio

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Business services
4.0 out of 5, Very good, (736)
The price is €132
for 1 room
includes taxes & fees
3 Apr - 4 Apr
Hotel Inn Rossio

About this property

Grande Pensão Alcobia

Hotel with a 24-hour front desk, a short walk to Rossio Square
A bar/lounge, laundry facilities and a 24-hour front desk are available at this smoke-free hotel. WiFi in public areas is free. Additionally, tour/ticket assistance, a front desk safe and multilingual staff assistance are on-site.
Grande Pensão Alcobia offers 42 accommodations with a safe and a hairdryer. Cable televisions are provided.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Our customers tell us that they can't get enough of the helpful staff at Grande Pensão Alcobia. During your stay, you're just a quick walk from Rossio Square. You'll find features such as free WiFi in public areas, plus a bar and breakfast (surcharge).
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, laundry facilities and multilingual staff
  • Just a 5-minute walk from Santa Justa Elevator and 5 minutes on foot from Rossio Square
Grande Pensão Alcobia offers its guests multilingual staff, tour/ticket assistance, and laundry facilities. WiFi is free in public spaces. You can enjoy a drink at the bar/lounge. The business-friendly Grande Pensão Alcobia also features a front desk safe and a lift.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 10 AM.
Bar – On-site bar.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10 AM for a fee: EUR 9 for adults and EUR 4.50 for children
  • A bar/lounge

Restaurants on site

  • Bar

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • Hardwood flooring in room
  • Lift
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 9.00 for adults and from EUR 4.50 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector and a first aid kit
Front desk staff will greet guests on arrival at the property.
Property Registration Number 8976

Property is also known as

Grande Pensão Alcobia
Grande Pensão Alcobia Hotel Lisbon
Grande Pensao Residencial Alcobia Hotel Lisbon
Grande Pensao Residencial Alcobia Lisbon
Grande Pensão Alcobia Hotel
Grande Pensão Alcobia Lisbon
Grande Pensão Alcobia Hotel Lisbon

Grande Pensão Alcobia Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 150 out of 659 reviews
Rating 8 - Good. 307 out of 659 reviews
Rating 6 - Okay. 145 out of 659 reviews
Rating 4 - Poor. 40 out of 659 reviews
Rating 2 - Terrible. 17 out of 659 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jo Ann

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent. I would stay here again .
Stayed 2 nights in Nov 2024

10/10 Excellent

Fernando, Kingsburg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had to change rooms cause of water kek as courtesy they comes us doing a bag of laundry Room to store luggage in between stays was convenient, staff friendly and helpful,
Stayed 6 nights in Oct 2024

6/10 Okay

Jo

Travelled with group
Liked: Cleanliness
Disliked: Amenities
No lift.
Stayed 2 nights in Sep 2024

8/10 Good

Lynda

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location, off the tourist track, yet minutes from all one wants to see in old Lisboa. Can't beat the location. Our room was "city view" - looked onto derelect buildings, but that's what made it quiet. Anyway, the views were right around the corner - sights of old Lisboa, monuments, churches, walk or cable cars, cafes, restaurants - loved walking everywhere. Put your cell phone down and just walk!
Stayed 4 nights in Sep 2024

6/10 Okay

Paul

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No plug for tub, 1 of 2 shower doors missing, a/c sounded like a small engine. Very noisy. The bright spot was reception, very welcoming and location great for getting around.
Stayed 4 nights in Sep 2024

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location, charming hotel
Good location right near a piazza with lots of food options. Near #28 tram stop. Grocery store nearby too
Stayed 5 nights in Apr 2024

10/10 Excellent

Jai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location and very clean.
Our stay was absolutely wonderful. The staff were exceptionally kind and helpful, making us feel welcome throughout our visit. We were delighted with the beautiful view from our balcony, which added a special touch to our overall experience. The only downside was the absence of a "Do Not Disturb" sign, which unfortunately led to my partner being woken up by room service while he was unwell. Despite this minor inconvenience, we thoroughly enjoyed our stay and would highly recommend this hotel.
Stayed 3 nights in Jul 2024

6/10 Okay

Sarah

Travelled with partner
Liked: Staff & service, amenities
We had a good stay here. The building is older, but lots of character and good location. The staff was lovely and breakfast was great!
Stayed 2 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stay was good, but the place is old and could use some renovation. No elevators.
Stayed 3 nights in Jun 2024

4/10 Poor

Roisin

Disliked: Property conditions & facilities, room comfort
Very underwhelming - not as pictured.
Room very different from those displayed on website - dark, small window and very little floor space. Constant smell of old and damp. Room was also quite loud, and we could hear people as they walked past the room. We were woken up one night by another room coming back. The bathroom had no windows, and the shower hot/cold signals were the wrong way around. The hotel also had a lot of stairs, some unavoidable - certainly not accessible to those with any disabilities/children. The room had very good air con, keeping it cool. The room was also cleaned each day, with fresh towels.
Stayed 2 nights in Jun 2024

2/10 Terrible

Kristi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t do it!
The first impression when walking into this hotel was the overwhelming perfume smell. It burned our eyes. It was so strong. Secondly, the rooms were about the size of a dorm room, and the beds were as hard as a rock. Our room smelled OK, but the other party with us had a sewer smell the whole stay. Other hotels we stayed at in Portugal had some kind of a common room where you could hang out or play cards… This hotel kicked us out of the breakfast nook area, which was really the only place with chairs, so that was disappointing. I really considered taking a loss and finding any other hotel in Lisbon to stay.
Stayed 2 nights in May 2024

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, very helpful staff at the reception. Excellent location - easy for Uber pick up - parking lot an opposite the entrance, easy for trams, metro and plenty of dining options. Very clean, nice breakfast, relatively quiet (mind you are in the middle of the city). There are a few flights of stairs before you get to the lift, so not very suitable for people with reduced mobility. But great experience overall and definitely would stay again.
Stayed 5 nights in Jun 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were all very unique. The friendliness and helpfulness of the staff really stood out! The breakfast they delivered to our room was excellent! It is located up a steep hill but it’s near the university and has wonderful views.
Stayed 3 nights in May 2024

8/10 Good

Matyas

Travelled with family
Liked: Cleanliness, staff & service
Amazing Service, very noisy street in the night.
Service very well, noisy in the night.
Stayed 1 night in May 2024

2/10 Terrible

Christopher

Travelled with partner
Disliked: Amenities
NIGHTMARE… Over booked the hotel, didn’t tell us till we arrived that they had moved us to their sister hotel. Reception told us it was a the “nicer” hoteo but as we later found out the room is a closet, maybe a foot all around the bed and a window that looks right at a wall. The room we had booked we payed extra for an upgraded city view and was a good sized room. No one was very helpful in fixing the issue. They are hoping there’s “maybe” a better room tomorrow but we were not offered any compensation in the meantime. I am not normally a complainer but in all the hotels I’ve ever stayed in I have never had this happen, not to mention when I book months in advance. Not a great way to be welcomed to a new city and hotel. Also it is quite disappointing I wasn’t notified of this sooner when I could have canceled and rebooked, it feels like that was an intentional decision as now almost all hotels in area are booked and we are stuck with our closet.
Stayed 4 nights in May 2024

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Short Break in Lisbon
A very friendly and helpful staff, basic hotel but well situated for the centre of Lisbon and easy to get around. Metro station Rossio close by and journey to airport by metro was 35 minutes. The hotel reception was reached by a flight of stairs and a further flight of stairs to the access lift for rooms above. Breakfast was continental at 8 euros each and plentiful. A bagage room is available to leave suitcases on departure days.
Stayed 4 nights in Apr 2024

6/10 Okay

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Emily

Travelled with partner
Liked: Cleanliness, staff & service
The staff at the desk were very nice. We stayed in two different rooms because of a change in plans. One room was supposed to be superior and it was very beautiful but had some drawbacks - the shower didn't drain, the shower head is the kind that could be handheld and it fell off on top of me (causing me to slip and almost fall), there were no trash bins, it was crazy loud at 7am with construction right outside our window (not the hotel's fault but still an issue and in our other room, every time someone closed their door our walls shook and in both rooms the beds were incredibly hard), no drawers to put stuff, the outlet next to the bed didn't work... BUT despite all of that, it's a fantastic location and if you can get an affordable enough price then it's worth it. There's even a small elevator after you go up one flight of stairs.
Stayed 1 night in Apr 2024

10/10 Excellent

Jared

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Clean space.
Stayed 2 nights in Apr 2024

8/10 Good

Deborah, Lynchburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Nicole

Stayed 3 nights in Apr 2024

10/10 Excellent

Juan

Stayed 2 nights in Apr 2024

4/10 Poor

Sofia

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Wouldn’t stay here again
The main issue we had was the horrendous smell of drains in the bedroom. We didn’t complain when we arrived as it was only light, but as the days passed it got so much worse. The room apart from that was okay, with the basics needed for a few nights. View from room was to an abandoned building which wasn’t ideal, and the area around the hotel is quite rough.
Stayed 3 nights in Mar 2024

4/10 Poor

David

Disliked: Staff & service, property conditions & facilities, room comfort
They did not have Hair conditioner or bar soap, no glass or coffee accessories in the room, no small amenities in bathroom, no Kleenex, q-tips, in room only one chair. Breakfasts were substandard, nothing hot, no toaster, pastries not so good since there is fabulous pastries in Portugal. The elevator was tiny, no mention of 2 flights of walk up before lobby. Staff was pretty helpful with maps directions and taxis. However, very centrally located to see a lot of the important sights.
Stayed 3 nights in Mar 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great budget location for town and all the sights.
Excellent service - we have stayed here before but the warm welcome was definitely appreciated. Lovely room, outstanding view of the castle hill. Room well presented. Only issue was the shower dial which sticks out of the wall by 10cm at just below face height which my friend fell onto after slipping in the shower which gave her a nasty black eye. It was partly her fault for being clumsy but also probably not the best design especially in a hotel. I would definitely stay here again but just take more care in the shower!
Stayed 2 nights in Feb 2024