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Hotel Luena

3.0 star property

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Photo gallery for Hotel Luena

Family Double Room | Minibar, in-room safe, desk, blackout curtains
Reception
Property entrance
Bicycling
Daily buffet breakfast (EUR 10 per person)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
Rua Pascoal de Melo, 9, Lisbon, 1000-230
  • Place, Avenida Almirante Reis
    ‪1 min walk‬
  • Place, Saldanha Square
    ‪11 min walk‬
  • Place, Avenida da Liberdade
    ‪18 min walk‬
  • Airport, Lisbon (LIS-Humberto Delgado)
    ‪7 min drive‬

Room options

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, desk, blackout curtains

Deluxe Double Room

8.8 out of 10
Excellent
(5 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room

Double Room | Minibar, in-room safe, desk, blackout curtains

Double Room

9.2 out of 10
Wonderful
(5 reviews)
  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room

Twin Room | Minibar, in-room safe, desk, blackout curtains

Twin Room

9.6 out of 10
Exceptional
(8 reviews)
  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Panoramic Double Room

Panoramic Double Room | Minibar, in-room safe, desk, blackout curtains

Panoramic Double Room

8.8 out of 10
Excellent
(3 reviews)
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Signature Double Room

Signature Double Room | Minibar, in-room safe, desk, blackout curtains

Signature Double Room

10.0 out of 10
Exceptional
(2 reviews)
  • 24 sq m
  • City view
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Family Double Room

Family Double Room | Minibar, in-room safe, desk, blackout curtains

Family Double Room

8.8 out of 10
Excellent
(11 reviews)
  • 23 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

View all photos for Family Twin Room

Family Twin Room | Minibar, in-room safe, desk, blackout curtains

Family Twin Room

8.0 out of 10
Very good
(11 reviews)
  • 21 sq m
  • Sleeps 4
  • 2 Single Beds and 1 Double Bed

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About this property

Hotel Luena

Hotel with a 24-hour front desk, near Rossio Square
Along with a snack bar/deli, this smoke-free hotel has concierge services and a 24-hour front desk. WiFi in public areas is free. Additionally, free newspapers, tour/ticket assistance and a TV in a common area are on-site.
Hotel Luena offers 36 air-conditioned accommodations with minibars and a safe. Flat-screen televisions come with cable channels. Bathrooms include a shower, bidets, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Hotel Luena. During your stay, you're just a quick walk from Avenida Almirante Reis. You'll find features such as free WiFi in public areas, plus a snack bar/deli and breakfast (surcharge). This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes bicycles to rent
  • Just a 2-minute drive from Rossio Square and a few minutes from Marquis of Pombal Square
  • Cats and dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a snack bar/deli on site. Public spaces have free WiFi. A vending machine, tour/ticket assistance, and concierge services are also featured at Hotel Luena.

This 3-star Lisbon hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 10 per person
  • Snack bar/deli

Things to do

  • Bicycle rentals
  • TV in common areas

Family friendly

  • Babysitting (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Built in 2015
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: EUR 15 per accommodation, per night, plus a deposit of EUR 100 per stay
  • Only dogs and cats are allowed
  • Weight limit: 33 lb per pet
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: EUR 40 per stay
  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 10 per person
  • Pet deposit: EUR 100 per stay
  • Pet fee: EUR 15 per accommodation, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Luena Lisbon
Hotel Luena
Luena Lisbon
Hotel Luena Hotel
Hotel Luena Lisbon
Hotel Luena Hotel Lisbon

Hotel Luena Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 258 out of 547 reviews
Rating 8 - Good. 215 out of 547 reviews
Rating 6 - Okay. 50 out of 547 reviews
Rating 4 - Poor. 13 out of 547 reviews
Rating 2 - Terrible. 11 out of 547 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Belen

Liked: Staff & service
Disliked: Property conditions & facilities
Room smelled like sewage. They try to mask the smell with scented air fresheners. Hallway smelled like bad perfume. One of the nights we didn’t have hot water so I had to take a cold shower. Tried to call the front desk since I was not dressed and the phone didn’t work.
Stayed 3 nights in Sep 2025

10/10 Excellent

Adam

Stayed 1 night in Sep 2025

8/10 Good

chelsea

Travelled with partner
Liked: Cleanliness, staff & service
The place was nice but you can smell the sour from the bathroom which is the only complaint I have about the hotel except for that the staff were helpful and polite
Stayed 2 nights in Aug 2025

8/10 Good

Garry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

8/10 Good

WIOLETTA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
family of 4 ,the room super small. to top it off we had an issue with the flashing light from behind the tv all night.. it was fixed the next day and the hotel acknowledge the issue but we had a sleepless night and no discount was offer on the rate for that night.very different from Canada.we know that this was existing issue because there was a tape already that someone was trying to fix it before us. we will not return .
Stayed 2 nights in Aug 2025

10/10 Excellent

oscar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Above all the staff was excellent!
Stayed 1 night in Aug 2025

10/10 Excellent

Christophe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Comfortable family suite for 4

Family of 4 - we stayed in a family suite that had 1 double bed and 2 single beds for one night. It was clean and comfortable. If you have. a car, be careful there is one side street where it may not be clear that after 7pm it is reserved for residents only. Check with the staff of the hotel when in doubt; we were glad we did and he was very nice and friendly! Lots of nice restaurants in the area, especially Nepalese restaurants.
Stayed 1 night in Jul 2025

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this place was great. Will stay again
Stayed 3 nights in Aug 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Karmela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were very clean and property is close to many amenities, public transportation and the airport. Had a situation where I had 2 different bookings and the staff, specifically Damián C., went above and beyond to get it sorted and ready for us. Damián even gave us tips of places we should visit and recommended us places to eat. He really provided outstanding service!! We looked forward to seeing him every evening after a long day just to chat about our day. I would stay at this hotel again.
Stayed 3 nights in Jul 2025

6/10 Okay

Grace

Stayed 5 nights in Jul 2025

6/10 Okay

Ella

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice staff, breakfast was of decent quality. Room ventilation and cooling was abysmal, the room was also really small and cramped.
Stayed 4 nights in Jul 2025

10/10 Excellent

ISABEL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was wonderful!
Stayed 1 night in Jul 2025

8/10 Good

dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

4/10 Poor

Mélanie

Travelled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great quadruple family room with kettle and large bathroom. Safe could be larger. Included breakfast buffet was great. Near metro.
Stayed 3 nights in Jul 2025

2/10 Terrible

Ahmed

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was perfect, clean and modern. Staff very nice especially Kayo (hope I spelt his name right). Would highly recommend this hotel for city travellers as the cost of uber to centre is approx €6
Stayed 7 nights in Jul 2025

10/10 Excellent

Jeff

Stayed 1 night in Jul 2025

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Damian at the front desk who checked us in was superb as were any other staff we encountered. The hotel is updated, clean and an all around great place to stay. Obrigado, Hotel Luena!
Stayed 1 night in Jul 2025

2/10 Terrible

Jeannette

Travelled with family
Disliked: Amenities
Servicio terrible, la empleada que nos hizo el check in nos cobró un estacionamiento que no utilizamos, alegando que no la entendimos por el idioma. Escribimos a la gerencia. Al otro día una empleada nos aseguró que se resolvería y que nos reembolsarían el dinero. Al día de hoy no nos han pagado. La actitud de la empleada fue horrible, se pudo a discutirnos de forma hostil. No le recomiendo este hotel a nadie.
Stayed 2 nights in May 2025

10/10 Excellent

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

raymir

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 3 nights in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, amenities, property conditions & facilities
Great time. Thank you
Stayed 1 night in Jun 2025