4/10 Huono
Sue S.
27.2.2025
Hyvää: Siisteys
Did Not Honor Her Word - we got shafted
The place is pretty, clean, roomy, comfortable bed with a well appointed kitchen. However, we got screwed because she said one thing and did another. After staying for 4 nights and leaving the place in impeccable order, we requested one more night for the end of our vacation, as we flew back out of Lisboa. We texted her to confirm adding a night. She agreed. I made sure to send 2 more detailed confirmation emails. She responded and inquired about our future check in time ETC. We had several texts rounds re: final night. Then at the end of our Portugal trip we get this text: “Sorry, someone else took your room”. WHAT?! Now we had to scramble to find a place at the last min so we were subject to much higher prices ( double) due to the last min nature of our request anywhere near airport. Her dishonesty cost big time! She LET someone swipe the room from under us because they requested 2 nights vs our one. She could have reversed their online reservation and done the right thing. But she did not. We liked the place but we would never go back because trust was breached.
Sue S.
Yöpyi 4 yötä helmikuussa 2025