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 Lisbon District •1 Room
 Lisbon District • 1 Room
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VIP Grand Lisboa Hotel and Spa

5-star property
Avenida 5 de Outubro, 197, Lisbon, 09 725 22 184
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3.7 out of 5
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See all 38 ebookers Reviews

"Highly recommend for everyone staying in Lisbon, anytime of the year. " More

By Rodrigo on Sun 31 Jan 2016

Points Of Interest

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Standard Twin Room

Bed Count room.options.bedSize.TwinXLBed Maximum Occupancy 2 Max

Standard Double Room

Bed Count 1 Full Bed Maximum Occupancy 2 Max

Standard Single Room

Bed Count 1 Twin Bed Maximum Occupancy 1 Max

Executive Suite

Bed Count 1 Queen Bed Maximum Occupancy 2 Max

Hotel Description

Our customers tell us that they can't get enough of the helpful staff at VIP Grand Lisboa Hotel and Spa. During your stay, you're just a quick walk from Campo Grande. You'll find features such as free WiFi in public areas, plus 2 restaurants and a 24-hour gym.

  • Free WiFi
  • Enjoy a bite to eat at one of the 2 restaurants
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym
  • Just a 5-minute drive from Rossio Square and 5 minutes from Lisbon Cathedral

VIP Grand Lisboa Hotel and Spa ratings based on 38 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for VIP Grand Lisboa Hotel and Spa

Everyone (12) Couples (15) Business (1) Family (2) Other (2) Friends (3)
2 out of 5
Architectural features, decor and seating in lobby area and Cenario restaurant were visually pleasing. Room did not look or feel like a 5 star hotel, more like a 3 star. The sliding door of the en suite could not close/open properly, because the rubber edge was detached at the bottom. It looked terrible and was not fixed during our stay. Bed sheet and towel and chair at the desk in our room had stains. Not acceptable for a "5 star" hotel. Breakfast buffet was excellent, many options. Staff at breakfast were very helpful and friendly. Staff member at reception who checked us in was not welcoming at all, quite rude, needs to learn basic manners. The staff who checked us out also lacked basic manners and the ability to understand the concept of customer service. So disappointed.

Posted by on 1 Nov 2019

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Comment from Hotel Management

5 Nov 2019 by pn

Dear Sir, Thank you for your comments concerning the unpleasantries found on the services provided by our hotel during your previous stay. We sincerely apologise for any inconvenience this regretful situation may have cause. We would like to assume you that we value all opinions presented by our guests as they are fundamental in the results of our efficiency improvement. We are at your full disposal to resolve any uncertainty and look forward to receiving you once again in our hotel. Yours sincerely, Patrícia Nogueira General Manager

5 out of 5

Posted by on 8 Sep 2019

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Comment from Hotel Management

25 Sep 2019 by PN

Exmo. Senhor Queira por favor aceitar os nossos agradecimentos por ter escolhido o nosso hotel e pelo registo da sua opinião referente à qualidade dos serviços que prestamos. Garantidamente que a sua opinião irá contribuir para a melhoria da nossa eficiência. Ficando ao inteiro dispor para qualquer esclarecimento adicional e na expectativa de o voltar a receber de novo no nosso hotel, apresentamos os nossos respeitosos cumprimentos. Patrícia Nogueira General Manager

5 out of 5

Great place

Highly recommend for everyone staying in Lisbon, anytime of the year.

Posted by on 31 Jan 2016

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5 out of 5

Summer Holidays 2014

I stayed here in 2014, it was amazing and now i would like to stay again but there are no rooms available. the staff were really nice and the room was fantastic. Now also that i have been watching A Unica Mulher I am even more proud and happy to and that I stayed here. Defiantly recommend to all my friends.

Posted by on 20 Jan 2016

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3 out of 5

Good but not a 5* hotel

Good facilities, but not. 5* hotel. Staff are not very healthful and borderline rude. Rooms are dated, with cracked mirrors, dirt in cracks, dust on table tops etc. carpet looked dirty and worn. Good shower/bath design, close to campo pequeno metro station and campo pequeno shopping mall. It was a good cheap deal for a 5* hotel but I guess you are only really paying for a 3* at most 4* hotel. If you went in the summer you could make use of the swimming pool which looked nice but unfortunately it was raining when we went so couldn't try it out.

Posted by on 25 Oct 2014

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1 out of 5

Dont go!

Nothing of a 5 star, worn-out room, stains everywhere, small bed, empty fridge, extra small room, very noisy (the walls are very thin between the rooms), the lift was so dirty, staff are just not happy to work in this hotel, overall dont go there!

Posted by on 2 Nov 2015

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3 out of 5
we were in the hotel for 10 days, for one of them the hotel employees greeted us when we passed through the lobby. no one said anything the other days when we entered the hotel. The breakfast were okay, there wasnt any kind of gluten free option for desserts. The room cleaners didnt talk any english so it was hard to communicate with them.We couldnt even charge our phones or watches while we were eating breakfast becouse the room cleaners took our key, so we needed to survive with one key rest of our trip. The cleaners also threw my friends eyelashes in the trash?? Otherwise the hotel was clean and we liked the pool area.

Posted by on 7 Sep 2023

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Comment from Hotel Management

8 Sep 2023 by Patricia Nogueira General Manager

Dear Madam Elisa,We appreciate your preference for the Vip Grand Lisboa Hotel & SPA, as well as the time you took to express your opinion about your experience, which we greatly value.Our Breakfast offers a varied option of gluten-free products.We understand and appreciate the comment you sent us, which was duly analyzed and debated with a view to improving the service.Best regards

4 out of 5

Posted by on 30 Jul 2023

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Comment from Hotel Management

1 Aug 2023 by Patricia Nogueira General Manager

Foi com muita satisfação que tomámos conhecimento de que o nosso esforço, orientado no sentido de proporcionar aos nossos estimados Hóspedes uma boa qualidade de serviços e acolhimento, foi objecto da sua apreciação. Foi um prazer recebe-la no nosso Hotel e esperamos poder dar-lhe novamente as boas-vindas num próximo futuro. Apresentamos os nossos melhores cumprimentos.

4 out of 5
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Posted by on 4 Dec 2022

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Comment from Hotel Management

6 Dec 2022 by Patrícia Nogueira

Estimado Senhor/Senhora,Agradecemos desde já ter escolhido o Vip Grand Lisboa Hotel & SPA para a sua recente estadia em Lisboa, assim como os seus amáveis comentários sobre a qualidade dos nossos serviços.Foi com muita satisfação que tomámos conhecimento de que o nosso esforço, orientado no sentido de proporcionar aos nossos estimados Hóspedes uma boa qualidade de serviços e acolhimento, foi objecto da sua apreciação. Foi um prazer recebe-lo no nosso Hotel e esperamos poder dar-lhe novamente as boas-vindas num próximo futuro.Apresentamos os nossos melhores cumprimentos.Patrícia NogueiraGeneral Manager

4 out of 5

Posted by on 30 Dec 2019

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Comment from Hotel Management

3 Jan 2020 by pn

Dear Guest, We thank you in advance for choosing our hotel and also for providing your comments regarding the quality of our services. Most assuredly your opinion will help us to improve our services. We would like to assume you that we value all opinions presented by our guests as they are fundamental in the results of our efficiency improvement. We are at your full disposal to resolve any uncertainty and look forward to receiving you once again in our hotel Yours sincerely, Patrícia Nogueira General Manager

About the VIP Grand Lisboa Hotel and Spa

Location Avenida 5 de Outubro, 197, Lisbon, 1050-054

Property Features

VIP Grand Lisboa Hotel and Spa offers its guests a 24-hour fitness centre and a seasonal outdoor pool. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A 24-hour business centre and meeting rooms are available. Event space at this hotel measures 5307 square feet (493 square metres) and includes conference space. Spa services, multilingual staff, and tour/ticket assistance are also featured at the luxury VIP Grand Lisboa Hotel and Spa. Parking is available for a fee. This 5-star Lisbon hotel is smoke free.

  • 1 building
  • 295 guestrooms or units
  • 14 levels
  • 2 dining venues
  • Conference rooms
  • 5307 sq ft of conference space
  • 493 sq. m of conference space
  • Business centre (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge

Family Friendly Amenities

  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities

Internet

Available in all rooms: Free WiFi , Wireless internet access

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Train station: Entrecampos Station (0.4 km / 0.2 mi)
  • Metro station: Campo Pequeno Station (0.3 km / 0.2 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

VIP Grand Lisboa Hotel and Spa offers 295 accommodations with minibars and laptop-compatible safes. 26-inch LCD televisions come with cable channels. Bathrooms include a bath, slippers, bidets and complimentary toiletries. This Lisbon hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and blackout curtains. A nightly turndown service is provided and housekeeping is offered on a daily basis.

  • Minibar
  • In-room dining (limited hours)
  • LCD television
  • Cable channels
  • Bathtub
  • Housekeeping (daily)
  • Nightly turndown service
  • Hairdryer
  • Laptop safe
  • Slippers
  • Toiletries (free)
  • Bidet
  • Telephone
  • Desk
  • Blackout curtains
  • Sound-insulated rooms
  • Climate control
  • Ensuite bathroom
  • Connecting rooms available

Food & Drink

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10:30 AM.

Pivot Restaurant – This restaurant only serves breakfast.

Cenario – This restaurant serves lunch and dinner. Reservations are required. Open selected days.

Press Club Bar – This bar only serves light fare.

Room service (during limited hours) is available.

Nearby Activities

Recreational amenities at the hotel include a 24-hour fitness centre and a seasonal outdoor pool.

Spa Services

Guests can pamper themselves by indulging in the on-site spa services. Services include massages.

  • Massages

Accessibility

If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is: 18

Special check-in instructions:

To make arrangements for check-in, please contact the property ahead of time using the information on the booking confirmation. If you are planning to arrive after midnight, please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Pet Policy

  • No pets allowed

Policies

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and debit cards; cash is not accepted

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Eurocard and debit cards. Cash is not accepted.

  • Property confirms they are implementing guest safety measures
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • No rollaway/extra beds available
  • Property registry number - 686
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Debit cards
  • No gap period between guest stays

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 4.00 per person, per night, up to 7 nights. This tax does not apply to children under 13 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 17.5 for adults and from EUR 17.5 for children
  • Self-parking fee: EUR 12 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Grand Lisboa Hotel
  • Hotel VIP Grand Lisboa
  • Hotel VIP Lisboa
  • Lisboa Grand
  • VIP Grand Hotel Lisboa
  • VIP Grand Lisboa
  • VIP Grand Lisboa Hotel
  • VIP Grand Lisboa Hotel Lisbon
  • VIP Grand Lisboa Lisbon
  • VIP Lisboa Grand
  • Vip Grand Lisboa Hotel And Spa
  • VIP Grand Lisboa Hotel Spa
  • Vip Grand Lisboa Spa Lisbon
  • VIP Grand Lisboa Hotel and Spa Hotel
  • VIP Grand Lisboa Hotel and Spa Lisbon
  • VIP Grand Lisboa Hotel and Spa Hotel Lisbon

You should know

  • The seasonal pool will open in May and close in September.
  • Pool access available from 8:30 AM to 8:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.