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Heywood House Hotel, BW Signature Collection

4.0 star property

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Heywood House Hotel, BW Signature Collection

Lobby
Exterior
Superior Room, 1 Double Bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, in-room safe, desk
Reception
Standard Room, 1 Double Bed, Non Smoking, Balcony | Room amenity

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Air conditioning
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
No 11 Fenwick Street, Liverpool, England, L2 7LS
  • Liverpool ONE
    ‪2 min walk‬
  • Cavern Club
    ‪4 min walk‬
  • Royal Liver Building
    ‪6 min walk‬
  • Liverpool (LPL-John Lennon)
    ‪33 min drive‬

Room options

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Superior Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking, Balcony

Standard Room, 1 Double Bed, Non Smoking, Balcony | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Superior Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Double Bed, Non Smoking

Standard Room, 1 Double Bed, Non Smoking | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Standard Room, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Standard Room, 2 Single Beds, Non Smoking | 1 bedroom, Egyptian cotton sheets, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

  • Sleeps 2
  • 2 Single Beds

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Exterior

Hotel Indigo Liverpool City Centre, an IHG Hotel

Free WiFi
Restaurant
Air conditioning
Gym
4.6 out of 5, Wonderful, (1006)
The price is €122
for 1 room
includes taxes & fees
14 Feb - 15 Feb
Hotel Indigo Liverpool City Centre, an IHG Hotel

About this property

Heywood House Hotel, BW Signature Collection

Georgian Liverpool hotel in Liverpool City Centre with a 24-hour front desk
This smoke-free hotel features concierge services, a 24-hour front desk and tour/ticket assistance. WiFi in public areas is free. Other amenities include a front desk safe. Housekeeping is available on request.
Heywood House Hotel, BW Signature Collection offers 35 air-conditioned accommodations with iPod docking stations and a safe. Beds feature Egyptian cotton sheets. Digital televisions are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on request.

Our customers tell us they can't get enough of Heywood House Hotel, BW Signature Collection's great location. During your stay, you're just a quick walk from Royal Albert Dock. Free WiFi in public areas, breakfast (surcharge) and concierge services are available.
  • Free WiFi
  • To-go breakfast served daily for a fee
  • Services include a concierge, tour or ticket assistance and luggage storage
  • Guests have great things to say about the helpful staff and the clean guestrooms
  • Steps from Liverpool ONE and 8 minutes on foot from Royal Albert Dock
As a guest of Heywood House Hotel, BW Signature Collection, you'll find tour/ticket assistance, concierge services, and a front desk safe. WiFi is free in public spaces.

This 4-star Liverpool hotel is smoke free.

For a fee, guests can enjoy a to-go breakfast daily from 7:00 AM to 10:00 AM.

Languages

English, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 18.40 per day); discounts available

Food and drink

  • Daily breakfast to-go available 7:00 AM to 10:00 AM for a fee: GBP 5 for adults and GBP 5 for children

Family friendly

  • Separate bedroom

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (on request)
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Egyptian cotton sheets

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 32-inch TV with digital channels
  • IPod dock

Food and drink

  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 10

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed: Christmas Eve and Christmas Day.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: GBP 50.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for to-go breakfast: from approximately GBP 5.00 for adults and from GBP 5.00 for children
  • Nearby parking fee: GBP 18.40 per day (984 ft away)
  • Late check-out fee: GBP 10 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.
Housekeeping is included for stays of 3 nights or more.

Property is also known as

Heywood House
Heywood House Hotel Liverpool
Heywood House Liverpool
Heywood House Hotel BW Signature Collection
Heywood House Hotel, BW Signature Collection Hotel
Heywood House Hotel, BW Signature Collection Liverpool
Heywood House Hotel BW Signature Collection by Best Western
Heywood House Hotel, BW Signature Collection Hotel Liverpool

Heywood House Hotel, BW Signature Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 526 out of 1001 reviews" "
Rating 8 - Good. 353 out of 1001 reviews" "
Rating 6 - Okay. 76 out of 1001 reviews" "
Rating 4 - Poor. 30 out of 1001 reviews" "
Rating 2 - Terrible. 16 out of 1001 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

ALEXANDER

Stayed 1 night in Oct 2024

6/10 Okay

Tina

Travelled with partner
Liked: Cleanliness
The room was okay for 1 night. The bed was comfy, pillows not great. It was clean and the bathroom has been fairly recently updated but the workmanship is very poor. We had a broken floor tile which is potentially dangerous and we did inform the reception about it, and he was aware. But something should be done about it, even if taped over. Being asked for ID when you arrive is so outdated and £1 on an actual card deposit in case we trash our room, I found unreal. I've stayed at some high class hotels over the years and never been asked for any of this. I'd travelled 1 1/2 hours to get to Liverpool and he expected me to travel a 3hr round trip to go home and get a physical card, otherwise I couldn't stay in the room. I'm 53 years young and a business owner, so I don't see myself as someone who stays in a hotel just to trash the room. He was no help what so ever and if it hadn't have been for some helpful ladies staying there and paying the £50 deposit, we'd have had no where to stay. The other issue we have is the noise opposite our room. We were in room 107 and a nightclub was the other side ot the road, which didn't stop playing extremely loud music until 2am. This was very annoying. So, I have to say I won't be staying in this hotel again.
Stayed 1 night in Oct 2024

8/10 Good

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2024

8/10 Good

Philip

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Good enough for what we paid
People on reception were nice and friendly, rooms were clean and a great size. Our room was so hot though and window wouldn’t open. Friends room was ok. Our room had a weird plumbing issue where you could hear the toilet or shower water running down the pipes from above. Was a bit off putting if you think about what might be flushing past you :-(
Stayed 1 night in Oct 2024

8/10 Good

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Not our first stay . Nice clean room with lovely facilities and bathroom. Unfortunately the room was street facing with a lot of music noise until the early hours from the adjoining bar .
Stayed 1 night in Oct 2024

6/10 Okay

georgina

It’s not an easy one to find, no visible sign- there is one but it’s not obvious, and sat nav didn’t lead to it. Maybe mention another business across the road or something? As a landmark?
Stayed 1 night in Oct 2024

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice hotel, albeit with a strange internal layout and not the easiest to navigate inside. The location is nicely located in the city centre, with fairly close proximity to everything you mostly need.
Stayed 2 nights in Jun 2024

10/10 Excellent

timothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool, large boutique room. Out door patio. Very comfortable and quiet, especially being located near dining and pubs.
Stayed 2 nights in Oct 2024

4/10 Poor

Jane

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Woken at 5am both days
Hotel was very clean, staff friendly. The mattresses were extremely firm, so much so I had back pain two days running. Major downfall was the noise. Monday and Tuesday evening so I thought it would be quiet however the refuse men were around at 5am one day followed by the street cleaning vehicles. Next day were the bottle banks being emptied at 5am, again followed by street cleaning vehicles. Lovely the streets were clean but on a short break I don’t want to be woken at that time in the morning. For this reason I would not return to this hotel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Worth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice place to stay when in Liverpool.
Stayed 4 nights in Sep 2024

4/10 Poor

Gary

Disliked: Staff & service, amenities, property conditions & facilities
The room I got given was terrible because the pub next door plays music so loud you can even sit down to relax as the bass is so loud the room vibrates. Secondly there is no overhanging bedroom light, only small lamps in the room which is really inconvenient as I couldn't see properly when I was getting ready to go out which I think it’s an absolute joke how there isn't a main light in the room, like what kind of hotel is this?? Supposed to be a 4 star one I hardly think so. Thirdly as I was checking out and I had to catch my train when I got to reception there a sign saying back in 5 minutes, I’m sorry but I have a train to catch I don’t have time to be waiting for staff members to comeback to reception so I can speak to them to check out. Overall I would never stay here again. This is probably one of the worst hotels in Liverpool that’s I’ve stayed in.
Stayed 1 night in Oct 2024

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A smart, convenient and comfortable hotel.
Stayed 1 night in Oct 2024

8/10 Good

Philippa

Liked: Cleanliness, room comfort
City break
Reception staff were great. Room had very comfortable bed but some lights did not work in the room. I did report to reception but fault was not rectified during 3 nightstay unfortunately. Well situated for citybreak.
Stayed 3 nights in Sep 2024

10/10 Excellent

Chris

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Melanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. So close to the water and tours.
Stayed 1 night in Sep 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay
Very pleasant, comfortable one night stay. Hotel well placed for all Liverpool has to offer.
Stayed 1 night in Sep 2024

10/10 Excellent

Erin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly in the room was lovely. Great location!
Stayed 2 nights in Sep 2024

10/10 Excellent

Leigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Keith

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Polly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
A lovely hotel which I'd happily go back to. Very quiet during our weekdays stay, cosy and well-equipped rooms, comfy beds, excellent bath - and a fantastic position, right in the centre of Liverpool. Walking distance to everywhere, but only a couple of minutes from the Liver building and the Tate on the riverside, the same from the main shopping street, and surrounded by bars and restaurants. Only irritation was the lift, which was small and slow - but we were happy to use stairs. Recommend Chop Chop opposite for a cheap and tasty lunch.
Stayed 3 nights in Aug 2024

10/10 Excellent

Rashid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Reilly

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were only in Liverpool for one night, but I wish it would have been more because of this hotel! So so nice and the staff were very friendly and helpful. Everything was clean and comfortable.
Stayed 1 night in Aug 2024

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

6/10 Okay

Anita

Stayed 1 night in Aug 2024