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citizenM London Bankside

4.0 star property

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Photo gallery for citizenM London Bankside

Meeting facility
Property amenity
King Room | Premium bedding, pillow-top beds, in-room safe, desk
Lobby sitting area
Lobby sitting area

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
20 Lavington Street, Surrey House, London, England, SE1 0NZ
  • London Bridge
    ‪15 min walk‬
  • St. Paul's Cathedral
    ‪15 min walk‬
  • London Eye
    ‪4 min drive‬
  • London (LHR-Heathrow)
    ‪54 min drive‬

Room options

View all photos for King Room

King Room | Premium bedding, pillow-top beds, in-room safe, desk

King Room

  • 14 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

The Tower Hotel, by Thistle

  • Free WiFi
  • Restaurant
  • Gym
  • Breakfast available
4.1 out of 5, Very good, (7118)
The price is €376
for 1 room
includes taxes & fees
21 May - 22 May
The Tower Hotel, by Thistle

About this property

citizenM London Bankside

Hotel with a 24-hour business centre, a quick walk to Tate Modern
Along with a restaurant, this smoke-free hotel has a bar/lounge and a 24-hour business centre. WiFi in public areas is free. Other amenities include a coffee shop/cafe, coffee/tea in a common area and a business centre. Housekeeping is available on request.
CitizenM London Bankside offers 192 accommodations with iPads and iPod docking stations. Pillowtop beds feature premium bedding. 43-inch Smart televisions come with cable channels. Bathrooms include a shower with a rainfall showerhead and a hydromassage showerhead, complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 100+ Mbps (good for 1–2 people or up to 6 devices)). Business-friendly amenities include desks, laptop-compatible safes and telephones. Housekeeping is provided on request.

Our customers tell us that they can't get enough of the breakfast at citizenM London Bankside. During your stay, you're just a quick walk from Tate Modern. Free WiFi in public areas, a restaurant and a bar are available.
  • Free Wi-Fi (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, a 24-hour business centre and 7 meeting rooms
  • Guests really like the accommodation for the cleanliness and comfy beds
  • Within a 10-minute walk of Tate Modern and Borough Market
There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre, 7 meeting rooms, and coworking spaces.

A computer station is on site and WiFi is free in public spaces. The business-friendly citizenM London Bankside also features multilingual staff, coffee/tea in common area, and express check-in.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 11 AM.
CanteenM – On-site restaurant. Guests can enjoy drinks at the bar. Open 24 hours. Reservations are required.
CloudM – On-site bar. Open daily.

Languages

Arabic, Catalan, English, Greek, Polish, Turkish, Ukranian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 11 AM for a fee: GBP 20 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • canteenM
  • cloudM

Things to do

  • TV in common areas

Family friendly

  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 24-hour business centre
  • 7 meeting rooms
  • Computer station
  • Coworking space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Bathroom emergency pull cord
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (90 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 5 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2012
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Smoke-free property
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 43-inch smart TV with cable channels
  • IPad
  • IPod dock

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 29
Express check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Guests are recommended to download the property's CitizenM mobile app before check-in

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Late check-out fee: GBP 29 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
Tax ID - 136.0572.29
This property accepts credit/debit cards; cash is not accepted
Cashless transactions are available
On-site parties or group events are strictly prohibited
Long-term renters welcome
This property uses wind and solar energy, plus eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. Guests are recommended to download the property's CitizenM mobile app before check-in.
No visitors or unregistered guests are allowed at the property after midnight.

We should mention

  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Citizenm
Citizenm Bankside
Citizenm Bankside Hotel
Citizenm Bankside Hotel London
Citizenm London Bankside
London Bankside Citizenm
CitizenM London Bankside England
citizenM London Bankside Hotel
citizenM London Bankside Hotel
citizenM London Bankside London
citizenM London Bankside Hotel London

citizenM London Bankside Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1002 reviews
Rating 8 - Good. 201 out of 1002 reviews
Rating 6 - Okay. 50 out of 1002 reviews
Rating 4 - Poor. 19 out of 1002 reviews
Rating 2 - Terrible. 19 out of 1002 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

A

Stayed 1 night in Jan 2025

10/10 Excellent

Sara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great position

Perfect position for visiting borough market or Tate. Easy access to underground
Stayed 2 nights in Jan 2025

10/10 Excellent

Robert

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Oo
Stayed 1 night in Jan 2025

6/10 Okay

Erlinda

Stayed 2 nights in Oct 2024

8/10 Good

David

Stayed 1 night in Dec 2024

10/10 Excellent

Fobella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing
Stayed 1 night in Jan 2025

10/10 Excellent

HEO

Stayed 3 nights in Jan 2025

8/10 Good

Sheetal

Stayed 1 night in Jan 2025

10/10 Excellent

Nick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great find for our trip to London. good location for exploring and in walking distance to many bars cafes and resurants. funky hotel and while the rooms are small, they fullfill everything you need and some clever tech to control everything in the room via the hotley iPad. will be retunring on our next trip to the smoke....
Stayed 1 night in Jan 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Noah

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort

Absolutely NOT a four star hotel

Absolutely NOT a four star hotel. Should be two at most. Don’t get fooled by the lobby. No reception, very small room made of plastic. Toilets are basically in the shower, with the lavatory in the middle of the room (you read that right). Bottled water: in your dreams. Instead two plastic cup with a note telling you to sort yourself with the tape. The bed is literally wall to wall to window, which means that if your spouse has to wake up or go to the toilets, they have to go over you. Floor made of cheap linoleum. Check in, no early options, won’t even give you the keys before. And you better be there in person for the keys, otherwise your spouse is not getting the room, even with booking receipt and ID showing the same family name and the baggage receipt tag from checking in earlier. Had to argue for 20mn. No bathrobes provided, or anything. Never booking again.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the iPad controls in the room
Stayed 1 night in Jan 2025

8/10 Good

Xenia

Stayed 1 night in Jan 2025

10/10 Excellent

Mark

Liked: Property conditions & facilities
Stayed 2 nights in Jan 2025

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I love this hotel. Have stayed here 5 times now and is my go to when in London. It’s got a great vibe, relaxed and funky
Stayed 1 night in Jan 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this hotel - quirky and really comfortable
Stayed 1 night in Jan 2025

10/10 Excellent

Jacob

Stayed 1 night in Jan 2025

10/10 Excellent

Yvonne

Stayed 2 nights in Dec 2024

6/10 Okay

Ryan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I really liked the single ipad to control everything, the lighting and overall general concept. Unfortunately, my shower had mold all around the top, the room was much smaller than expected with very little storage with some of the controls being pretty confusing to where I never figured it out (thermostat). I also requested for the room not to be cleaned the night before and they cleaned it anyways. The breakfast was mediocre for the price.
Stayed 4 nights in Jan 2025

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Trina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous service. Location. No complaints.
Stayed 3 nights in Jan 2025

10/10 Excellent

Lynn Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Great use of space. Sufficient storage. Loved the use of tablet to control settings in the room. Will visit again.
Stayed 1 night in Jan 2025

10/10 Excellent

Thomas

Stayed 3 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

sidney

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025