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Dolphin Hotel

3.0 star property

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Photo gallery for Dolphin Hotel

Front of property
32-inch TV with satellite channels
Triple Room | In-room safe, free WiFi, bed sheets
Reception
Triple Room | In-room safe, free WiFi, bed sheets

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Housekeeping
  • 24/7 front desk

Explore the area

View in a map
32-34 Norfolk Square, Paddington, London, England, W2 1RS
  • Place, Hyde Park
    ‪6 min walk‬
  • Place, Kensington Gardens
    ‪6 min walk‬
  • Place, Marble Arch
    ‪12 min walk‬
  • Airport, London (LHR-Heathrow)
    ‪37 min drive‬

Room options

View all photos for Single Room

Single Room | In-room safe, free WiFi, bed sheets

Single Room

8.2 out of 10
Very good
(35 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Triple Room

Triple Room | In-room safe, free WiFi, bed sheets

Triple Room

8.0 out of 10
Very good
(13 reviews)
  • Sleeps 3
  • 3 Single Beds

View all photos for Quadruple Room

In-room safe, free WiFi, bed sheets

Quadruple Room

7.6 out of 10
Good
(12 reviews)
  • Sleeps 4
  • 4 Single Beds

View all photos for Economy Single Room

Economy Single Room | In-room safe, free WiFi, bed sheets

Economy Single Room

7.6 out of 10
Good
(12 reviews)
  • Sleeps 1
  • 1 Single Bed

View all photos for Family Room

In-room safe, free WiFi, bed sheets

Family Room

8.0 out of 10
Very good
(5 reviews)
  • Sleeps 5
  • 5 Single Beds OR 3 Single Beds and 1 Single Bunk Bed

View all photos for Standard Double Room

In-room safe, free WiFi, bed sheets

Standard Double Room

7.6 out of 10
Good
(5 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Superior Double Room | In-room safe, free WiFi, bed sheets

Superior Double Room

8.4 out of 10
Very good
(12 reviews)
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin Room

In-room safe, free WiFi, bed sheets

Superior Twin Room

9.0 out of 10
Wonderful
(4 reviews)
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Twin Room

In-room safe, free WiFi, bed sheets

Standard Twin Room

9.0 out of 10
Wonderful
(6 reviews)
  • Sleeps 2
  • 2 Single Beds

Economy Single Room

  • Sleeps 1

View all photos for Family Room

In-room safe, free WiFi, bed sheets

Family Room

  • Sleeps 5

View all photos for Quadruple Room

In-room safe, free WiFi, bed sheets

Quadruple Room

  • Sleeps 4

Single Room

  • Sleeps 1

View all photos for Superior Twin Room

In-room safe, free WiFi, bed sheets

Superior Twin Room

  • Sleeps 2

View all photos for Standard Twin Room

In-room safe, free WiFi, bed sheets

Standard Twin Room

  • Sleeps 2

View all photos for Superior Double Room

In-room safe, free WiFi, bed sheets

Superior Double Room

  • Sleeps 2

View all photos for Standard Double Room

In-room safe, free WiFi, bed sheets

Standard Double Room

  • Sleeps 2

Family Room

  • Sleeps 5

View all photos for Triple Room

Interior

Triple Room

  • Sleeps 3

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3.6 out of 5, Good, 1,151 reviews
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About this property

Dolphin Hotel

Hotel with a 24-hour front desk, 8-minute walk to Hyde Park
This smoke-free hotel features a 24-hour front desk, tour/ticket assistance and a front desk safe. WiFi in public areas is free. Additionally, multilingual staff assistance, a banquet hall and a vending machine are on-site.
Dolphin Hotel offers 30 accommodations with a safe and coffee/tea makers. Satellite televisions are provided.

Bathrooms include a shower, complimentary toiletries and hairdryers. This London hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Dolphin Hotel's great location gets high marks from our customers. During your stay, you're just a quick walk from Hyde Park. Free WiFi in public areas and breakfast (surcharge) are available.
  • Free WiFi
  • Continental breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a vending machine
  • Guests have great things to say about the location and the helpful staff
  • Within a 10-minute walk of Hyde Park and Kensington Gardens
As a guest of Dolphin Hotel, you'll find a vending machine, multilingual staff, and tour/ticket assistance. Public spaces have free WiFi and wired Internet. Dolphin Hotel also features room service (during limited hours) and a front desk safe.

This 3-star London hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:30 AM to 9:30 AM.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to 9:30 AM for a fee: GBP 6.75 for adults and GBP 6.75 for children

Family friendly

  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 steps to reach entrance
  • Upper floors accessible by stairs only

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Refrigerator

More

  • Heating
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately GBP 6.75 for adults and from GBP 6.75 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts major credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Dolphin Hotel London
Dolphin London
Dolphin Hotel Hotel
Dolphin Hotel London
Dolphin Hotel Hotel London

Dolphin Hotel Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 242 out of 1000 reviews
Rating 8 - Good. 353 out of 1000 reviews
Rating 6 - Okay. 245 out of 1000 reviews
Rating 4 - Poor. 107 out of 1000 reviews
Rating 2 - Terrible. 53 out of 1000 reviews

7.8/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

6.6/10

Property conditions & facilities

Reviews

8/10 Good

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Breakfast was nice continental style with just about anything you could want. I like that it was included as it saves time and money, and that included breakfast is disappearing in this area that was once all b and b’s. Building is old with no lift, but is well maintained and clean. The location is great if you are going to or coming from Heathrow, as the express train goes to Paddington station which is just a block away.
Stayed 2 nights in Oct 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2025

6/10 Okay

mandy

Liked: Staff & service
Basic bit dated but price was great and fine for overnight stop .even though it was dated it was clean and actually had a good nights sleep would recomend .
Stayed 1 night in Oct 2025

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and great location.
Stayed 3 nights in Oct 2025

8/10 Good

Andy

Stayed 2 nights in Oct 2025

8/10 Good

Jane

Liked: Cleanliness, staff & service, room comfort
Hotel ideally located for sightseeing in London.
Stayed 2 nights in Oct 2025

10/10 Excellent

Mina

Liked: Cleanliness, staff & service, property conditions & facilities
Great family room
Stayed 5 nights in Oct 2025

4/10 Poor

Yvonne, Williamsburg

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was not prepared fo the amount of people arriving at once. Rooms were not ready at check-in time, and we had to change for our conferencr in the lobby bathroom.
Stayed 7 nights in Sep 2025

10/10 Excellent

Vivian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2025

8/10 Good

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area but the tumbling of trains can be felt from the Paddington station. Room was adequate and as advertised. Washroom was a bit cramped but definitely functional to use.
Stayed 2 nights in Sep 2025

2/10 Terrible

Mei

Stayed 4 nights in Sep 2025

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service
Fantastic location; close to train station, many shops and restaurants in walking distance, close to Hyde park and Kensington Gardens.
Stayed 4 nights in Sep 2025

2/10 Terrible

Brenda

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2025

10/10 Excellent

Anna

Stayed 1 night in Oct 2025

2/10 Terrible

Lesley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Look for my review previously posted. We were to be staying there Sept 21 - 23 and then the 23 to the 28th. We lasted one night and they advertised it is a superior twin room. What a joke.
Stayed 2 nights in Sep 2025

2/10 Terrible

Lesley

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the second that we arrived at your establishment we were thrown by just how deceiving the photos on expedia.ca were. Those depict a clean and welcoming place to stay. The dolphin hotel is the furthest thing from that. The sight of the stains on the carpet on the stairs and hallwat unsettling at best. We instantly started looking for another place to stay. The heater in the room did not work. There was a heater to plug into the wall that also did not work and had enough dust on the bottom of it for me to know that someone had not used it in years. The glasses in our room were dirt, there was hair in the shower as well. At this point, I would like to be fully refunded. The next step that I will take if that is argued with will be going to the authorities and whatever governing system you have in the city of London over cleanliness and hospitality. This is not a way to run a business. Or charge for people to stay there. I have been to hostels in Thailand that were more sanitary with less bugs. Your staff at the front desk both the night that we checked in in the morning we left were inhospitable and undeserving of a paycheck.
Stayed 5 nights in Sep 2025

6/10 Okay

Neal, SAN DIEGO

Disliked: Amenities, property conditions & facilities
The bathroom and shower were tiny with horrible water temperature and flow. Everything was old and needs updating. But breakfast was OK.And location was good.
Stayed 5 nights in Sep 2025

6/10 Okay

Sharon, Edinburgh

Travelled with group
Liked: Cleanliness, staff & service, amenities
Handy for Paddington. In an old house and I was on 4th floor so there were a lot of stairs, no lift. Not good for mobility issues. Room was fine for one night. Bathroom compact, shower good. Fridge in room buzzed all night. Did not hear outside noise. Staff were helpful and quick. Could leave luggage.
Stayed 1 night in Sep 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2025

6/10 Okay

Dale

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Excellent location. Breakfast was okay. Rooms were tiny with double bed only, pushed up against wall. Had to crawl over spouse to get up. Would not recommend double bed room for couple.
Stayed 3 nights in Sep 2025

6/10 Okay

Marie

Travelled with family
Liked: Staff & service
A nice pub just down the street for a good meal. Staff helpful.
Stayed 1 night in Sep 2025

4/10 Poor

Andy

Travelled with family
Breakfast was cold, the toast was already done not fresh butter was rock hard , room was a basement very stuffy and hot, tube kept us up all night
Stayed 1 night in Sep 2025

6/10 Okay

Kyungwon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No elevator, small bathroom, wobbling underground subway sound, ...
Stayed 6 nights in Sep 2025

2/10 Terrible

Coreen

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We requested a lower level because we were traveling with an 82 year old. They never responded to tell us that wasn't an option so we assumed it was no problem. In hind sight I should have called them ahead of time, but they weren't very accomodating, so it probably wouldn't have helped us anyway. We arrived to find our room up 3 long flights of stairs with no elevator. The room was basically a dorm room. The shower was very slippery with no grab bar. It was hot in the room. We were very disappointed. We tried to move to another room and they offered us a room with bunk beds that still had flights of stairs. We attempted to get out of the reservation but they had no option for us. We should of stayed at the Hilton which was just a block or so away, but who knew. It was the only negative of our whole vacation, but we made the best of it. Our answer was to stay away from there as much as possible and that helped.
Stayed 5 nights in Aug 2025

6/10 Okay

Christopher Joseph

Liked: Cleanliness
Stayed 1 night in Sep 2025