Checking in was a nightmare, I had phoned about an early check in and they said I could check in at 11:30am at no additional cost. When I got there, the receptionist said it was an extra £20 for early check in even though I had explained the call I made. I had to fill out a registration form and when I handed it back, he said I had to put my passport number in. I don’t have a passport as this was not an international holiday for me. I explained this and he didn’t understand how Scotland was part of Britain. Later during my stay, I asked him a question about curfews and he didn’t understand my question (he didn’t speak good english). When I tried rephrasing the question he told me to let him speak so he can explain, it was said in a very rude tone. He also mentioned multiple times that although my room had 2 beds, I could only use 1, which I already knew. This all ruined my stay as I felt belittled and distressed.
Overall the room was small, beds were not the comfiest and very cold as there was not a duvet (a sheet and blanket). The shared bathrooms were not very clean and made me feel uneasy.
I would never stay here again.