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Holiday Inn London - Kensington High St. by IHG

4.0 star property

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Photo gallery for Holiday Inn London - Kensington High St. by IHG

Indoor pool
Property amenity
Point of interest
Exterior
Couples treatment room(s), sauna, hot tub, steam room, body treatments

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available

Explore the area

Map
Wrights Lane, Kensington, London, England, W8 5SP
  • Kensington Palace
    ‪14 min walk‬
  • Royal Albert Hall
    ‪18 min walk‬
  • Buckingham Palace
    ‪9 min drive‬
  • London (LHR-Heathrow)
    ‪33 min drive‬

Room options

View all photos for Suite, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 1 King Bed

  • 24 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Accessible | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed, Accessible

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room

  • 15 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room

  • 18 sq m
  • Sleeps 2
  • 1 Double Bed OR 2 Single Beds

View all photos for Suite, 2 Single Beds

Suite, 2 Single Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Suite, 2 Single Beds

  • 21 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 1 King Bed

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 1 King Bed

  • 15 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Room amenity

Suite, 1 Bedroom

  • 40 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Standard Room, 2 Single Beds

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Premium Room, 2 Single Beds

Premium Room, 2 Single Beds | In-room safe, iron/ironing board, rollaway beds, free WiFi

Premium Room, 2 Single Beds

  • 18 sq m
  • Sleeps 2
  • 2 Single Beds

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About this property

Holiday Inn London - Kensington High St. by IHG

Hotel with a full-service spa, near Kensington Palace
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. WiFi in public areas is free. Additionally, a health club, a bar/lounge and a sauna are on-site. Change of towels is available on request
Holiday Inn London - Kensington High St. by IHG offers 706 air-conditioned accommodations with a safe and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with satellite channels.

Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool, a health club and a sauna.

Children aged under 16 years old are not allowed in the swimming pool or health club without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Imagine has 2 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a hot tub and a steam room.

The spa is open daily. Children under 16 years old are not allowed in the spa without adult supervision.

Our customers tell us that they can't get enough of the breakfast at Holiday Inn London - Kensington High St. by IHG. During your stay, you're just a quick walk from Kensington High Street. Free WiFi in public areas, a full-service spa and an indoor pool are available.
  • Free WiFi
  • Enjoy international cuisine while dining at Boulevard Restaurant
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to facials, body treatments or aromatherapy at Imagine
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests have great things to say about the proximity to shopping and the breakfast
  • 14 minutes by foot from Kensington Palace and a 3-minute drive from Royal Albert Hall
Holiday Inn London - Kensington High St. by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A sauna, spa services, and a terrace are also featured at Holiday Inn London - Kensington High St. by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy full breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 7 AM to 10:30 AM.
Boulevard Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Starbucks – This coffee shop only serves light fare. Open daily.
Room service (during limited hours) is available.

Languages

Czech, English, French, Hungarian, Italian, Lithuanian, Polish, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Parking on site (GBP 45 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Full breakfast available for a fee 6:30 AM to 10 AM on weekdays and 7 AM to 10:30 AM on weekends; GBP 17.95 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Boulevard Restaurant
  • Lounge Bar
  • Starbucks

Things to do

  • Fitness classes
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 10 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: GBP 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 17.95 per person
  • Self-parking fee: GBP 45 per day
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: GBP 20.0 per night
  • Facilities fee: GBP 5.00 per person, per day and includes use of: sauna; swimming pool; fitness facilities

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property in advance of arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
Access to all recreational facilities is subject to a surcharge.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 10 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Close Hotel
Kensington Close
Kensington Close Hotel
Holiday Inn London Kensington Hotel
Holiday Inn London Kensington High St. Hotel
Holiday Inn High St. Hotel
Holiday Inn London Kensington High St.
London Holiday Inn
Holiday Inn London Kensington High St.
Holiday Inn London Kensington High St. an IHG Hotel
Holiday Inn London - Kensington High St. by IHG Hotel
Holiday Inn London - Kensington High St. by IHG London
Holiday Inn London - Kensington High St. by IHG Hotel London

Holiday Inn London - Kensington High St. by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 794 out of 2005 reviews
Rating 8 - Good. 594 out of 2005 reviews
Rating 6 - Okay. 303 out of 2005 reviews
Rating 4 - Poor. 159 out of 2005 reviews
Rating 2 - Terrible. 155 out of 2005 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

sergio, London

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very surprising place, I work in the area and it was competitive priced
Stayed 1 night in Dec 2024

2/10 Terrible

Karl

Stayed 1 night in Dec 2024

10/10 Excellent

M

Stayed 2 nights in Dec 2024

10/10 Excellent

yang

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Victoria

Great location, good price, clean and well appointed room with everything I needed for a 1 night stay. Would definitely recommend it for a pit stop after a night out for out of towners.
Stayed 1 night in Dec 2024

6/10 Okay

Deanne, Calgary

Liked: Cleanliness, staff & service
The hotel is generally good although showing some wear and tear. Possibly the worst pillows, or perhaps lumps of something that used to be a pillow, ever. Wonderful concierge.
Stayed 1 night in Dec 2024

6/10 Okay

Leilanie

Stayed 1 night in Dec 2024

8/10 Good

M

Stayed 4 nights in Dec 2024

8/10 Good

M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Kazi

Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Klestin

Im trying to get in my room and i have gone three times to reception and still can’t get in
Stayed 1 night in Dec 2024

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel good. Facilities poor. Avoid the bar!!!
Lots of lifts out of order. Food in the bar took an hour to arrive then the chicken was dry (overcooked). Guess the ‘chef’ went for a break and forgot it. Then got charged for a double but asked for a single. BEWARE CHECK YOUR BAR BILL!!!
Stayed 2 nights in Dec 2024

8/10 Good

Jacqueline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is wonderful The elevators didn’t work consistently The room was not that clean And it was very small The staff, location Convenience shopping and transportation locality was fabulous
Stayed 12 nights in Dec 2024

6/10 Okay

Rebecca

Travelled with family
Liked: Staff & service
Claustrophobic
Pictures did not properly represent room. Very small. Lacked seating and storage.
Stayed 3 nights in Dec 2024

6/10 Okay

Nadia

Stayed 4 nights in Dec 2024

4/10 Poor

Daniel

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2024

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good quality hotel in a useful location
Staying overnight with a friend. Only used the room for sleeping and twin room is small, although we stayed before and the bedroom was smaller but the bathroom slightly bigger last time, so depends which style you get. Ours was standard and the toilet was immediately inside the bathroom door in a long slim room with shower at the end. It has everything though, kettle, small fridge, iron and board in the wardrobe. Placement of light switches is a bit odd in the headboard so you can switch on/off if you touch them by accident! It would be great to have a light in the bathroom that you can switch on in there, without waking up anyone else in the room at night ;) Nice pool, good showers, good breakfast, good location behind the tube, friendly staff, particularly the doorman :)
Stayed 1 night in Dec 2024

2/10 Terrible

Samik

Disliked: Staff & service, amenities
Manager n security sucks stay near picadelly
Stayed 2 nights in Dec 2024

10/10 Excellent

Derek, London

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great facility, great location, very well maintained. My room was a little on the compact side, however the space was incredibly well optimised, with new bathroom and furnishings. For two nights stay I was very happy with my experience at this hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Rachel

Stayed 3 nights in Dec 2024

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location Great hotel
Plus not be a better location. Walk to tube,shopping and food. Door staff are great. Only ding was the non working lift and had I known there were more elevators that would not even have been an issue. If you are coming to london stay here.
Street view from hotel
Stayed 4 nights in Dec 2024

10/10 Excellent

Bekki

Travelled with partner
Very friendly service, we were offered a free upgrade when checking in. Will stay here again xx
Stayed 1 night in Dec 2024

10/10 Excellent

Marius

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend this hotel
Great hotel. Good price and nice location. Close to subway and great area. Lots of things to do around and close distance to hyde park
Stayed 2 nights in Dec 2024

2/10 Terrible

Lance

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
’ve stayed at this hotel twice before, in 2021 and 2022, for short stays and had a positive experience. However, my recent five-night stay was by far the worst hotel experience I’ve ever had, and I deeply regret choosing this property. I booked this stay through Expedia, which may have contributed to the issue, though I had previously booked directly with the hotel. For the price, we were placed in the smallest room available, which was not suitable for two people. Worse, the room had significant black mold on the walls. As someone familiar with the UK's damp climate, I understand that mold can be common, but this was entirely unacceptable in a hotel, especially when you’re paying a premium for a five-night stay. The housekeeping staff appeared to have tried to clean the mold but only succeeded in smearing it across the walls. Even worse, they attempted to hide the mess behind a curtain. After complaining to the manager, I was moved to a larger room, though it had a smaller bed, which was uncomfortable for my partner and me as we are both tall. This was far from ideal, but I accepted it out of necessity. The issues didn’t end there. In the breakfast area, I encountered staff behavior that seemed to reflect unconscious bias in how guests were seated. When I raised my concerns, rather than offering understanding or resolution, the staff became defensive and dismissive. This was troubling and unprofessional. Since leaving the hotel, I have been unwell, and the symptoms began
Stayed 5 nights in Dec 2024