4/10 Poor
Andrew
Travelled with partner
11 Jan 2025
Liked: Cleanliness
Disliked: Property conditions & facilities
We have stayed here before and enjoyed our stay. This time it was very disappointing. We booked a superior room but there was nothing superior about it. The double glazing was inadequate and so there was noise from Leicester Square outside. The bed was small, the room was small, the bath was small, the TV was small. The shower is in the bath and it was hard to climb out with nothing to hold on to at the end of the bath. The room was shabby, the walls were scuffed, the chair legs were scuffed. The USB point by the bed did not work.
We like the bar there but unfortunately this wasn’t much better this time. The bar staff were more concerned with cleaning and tidying away than serving, when one bartender did eventually tear himself away he made us feel like we were an inconvenience, taking him away from his work. It was all very disappointing, especially as it was very expensive, even for central London. We won’t be going back again.
Andrew
Stayed 1 night in Jan 2025