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Ruby Lucy Hotel London

4.0 star property

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Photo gallery for Ruby Lucy Hotel London

Cosy Room | Premium bedding, in-room safe, individually decorated
Loft Room | View from room
Bar (on property)
Exterior
Lobby lounge

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Air conditioning
  • Free WiFi

Explore the area

Map
100 Lower Marsh, London, England, SE1 7AB
  • London Eye
    ‪9 min walk‬
  • Big Ben
    ‪12 min walk‬
  • Piccadilly Circus
    ‪6 min drive‬
  • London (LHR-Heathrow)
    ‪50 min drive‬

Room options

View all photos for Wow Room

Wow Room | Premium bedding, in-room safe, individually decorated

Wow Room

  • 22 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Lovely Room

Premium bedding, in-room safe, individually decorated

Lovely Room

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Cosy Room

Cosy Room | Premium bedding, in-room safe, individually decorated

Cosy Room

  • 17 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Nest Room

Premium bedding, in-room safe, individually decorated

Nest Room

  • 16 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Loft Room

Loft Room | View from room

Loft Room

  • City view
  • 22 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Ruby Lucy Hotel London

Hotel with a 24-hour front desk, steps from The Vaults
This smoke-free hotel features a bar/lounge, a snack bar/deli and coffee/tea in a common area. WiFi in public areas is free. Additionally, a 24-hour front desk, express check-in and express check-out are on-site.
Ruby Lucy Hotel London offers 75 air-conditioned accommodations with a safe and designer toiletries. This individually decorated and furnished accommodation includes desks. Beds feature premium bedding. Flat-screen televisions come with premium satellite channels.

Bathrooms include a shower with a rainfall showerhead, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Our customers tell us they can't get enough of Ruby Lucy Hotel London's great location. During your stay, you're just a quick walk from London Eye. Free WiFi in public areas, a bar and breakfast (surcharge) are available.
  • Free WiFi
  • Enjoy drinks at the bar/lounge
  • Buffet breakfast served daily for a fee
  • Amenities include a front desk safe, multilingual staff and a lift
  • Guests really like the accommodation for the comfy beds and cleanliness
  • Steps from The Vaults and 9 minutes on foot from London Eye
There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. A vending machine, multilingual staff, and coffee/tea in common area are also featured at Ruby Lucy Hotel London.

This 4-star London hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast on weekdays from 6:30 AM and 10:30 AM.

Languages

English, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (GBP 20 per day)

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:30 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 20 per person
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 20 per person
  • Off site parking fee: GBP 20 per day (0.2 mi away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Ruby Lucy
Ruby Lucy Hotel London Hotel
Ruby Lucy Hotel London London
Ruby Lucy Hotel London Hotel London

Ruby Lucy Hotel London Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 719 out of 973 reviews
Rating 8 - Good. 183 out of 973 reviews
Rating 6 - Okay. 39 out of 973 reviews
Rating 4 - Poor. 14 out of 973 reviews
Rating 2 - Terrible. 18 out of 973 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff, good hotel very convenient for Waterloo station
Stayed 1 night in Jan 2025

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good hotel ideal for station but…

Very good but shower was very slippery and did not have handrails choose the hotel because of walk in shower but it was very difficult to get into because the door opened inwards and because of my mobility issues I did not feel safe it needed a bath mat tea and coffee making facilities would have been good in the room
Stayed 1 night in Jan 2025

10/10 Excellent

Adam

Stayed 2 nights in Dec 2024

10/10 Excellent

roland

Stayed 1 night in Jan 2025

2/10 Terrible

Alexander

Stayed 2 nights in Jan 2025

6/10 Okay

KAREN

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We stayed at this property for 4 days in December 2024. While the location was great and the property itself is very nice, there were a few issues that significantly impacted our experience. First and foremost, we were without Wi-Fi in our room for the entire 4-night stay. While I understand occasional technical issues can occur, it was frustrating that this was not resolved during our time there. When we checked in, the maintenance staff arrived to address the Wi-Fi issue, which he said was a recurring problem from the previous tenants. After notifying the front desk that the WIFI was still not working on the day of check in, we were told various things, including that it had been fixed or that they were aware of the problem but there was nothing that could be done at that time or for the rest of our time there it turned out. It felt like our concerns were not taken seriously, and the responses we received seemed repetitive and impersonal. We were also informed that they could not move us to another room due to the property being fully booked, which added to the frustration. It's unfortunate that, this issue wasn’t resolved during our stay. Additionally, I was surprised by the layout of the property. To access our room, we had to walk through a bar area, which felt a bit strange. There is no front desk area.The bar staff, didn’t seem to engage with us in a welcoming way. A simple greeting or acknowledgement could have gone a long way to further the enjoyment of a holiday.

10/10 Excellent

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great base to explore London from

Perfect spot in a a good location. Very simple and fast check in. Room was spotless. Coffee and bare essentials all available from a central location on the first floor. Very good location to access Waterloo and surrounding area. Nice little buzz on the street with plenty of little bars (including the hotel bar which is great) and coffee shops. Staff were all very friendly and welcoming. Having the sink in the room itself wasn’t an ideal but it means the room space is well utilised and makes the room feel larger and as a solo traveler this wasn’t a problem. Would definitely stay here again and recommend. A great base to explore London from.
Stayed 1 night in Jan 2025

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Craig

Stayed 1 night in Jan 2025

10/10 Excellent

roland

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, delicious breakfast and just attention to detail that sets it apart. Only issue for me is that the windows don’t open.
Stayed 1 night in Jan 2025

10/10 Excellent

Mrs M D, Leigh on Sea

Stayed 1 night in Jan 2025

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Funky as ever, but accessing the bed was confined & impractical
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great for the location

I had read the reviews before I stayed so was aware the entrance was inside the bar and that the coffee station/iron was per floor and not in the room. The room was immaculate, the bed was incredibly comfortable and there was no noise. Would return.
Stayed 1 night in Jan 2025

10/10 Excellent

karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing atmosphere and service. Cocktails were incredible. Perfect location. Highly recommended.
Stayed 2 nights in Jan 2025

10/10 Excellent

Kam Weng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mr Chan

Great place to stay and great location
Stayed 1 night in Dec 2024

8/10 Good

Lesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Over all good

Lovely place, would have preferred kettle with tea/coffee in the room. Not at the end of the hall way.
Stayed 1 night in Jan 2025

10/10 Excellent

Jane

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Little gem

This is another fab hotel that I will revisit - great staff comfortable room god location
Stayed 1 night in Nov 2024

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

What a great stay. Hotel is quirky and in a great location. Stayed with my very fussy 15 year old daughter and even she was impressed lol. Cannot fault. The pillows are awesome too, I always struggle sleeping but those pillows were just perfect
Stayed 1 night in Dec 2024

10/10 Excellent

Daryl

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place. Staff were pleasant and very helpful. We had an early flight and we were able to check in early. We were lucky that the room was already available. Will surely stay here again!
Stayed 3 nights in Dec 2024

10/10 Excellent

Guy

Stayed 1 night in Nov 2024

10/10 Excellent

Yvette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay!

We had a lovely one night stay at the Ruby Lucy, staff were very friendly.
Stayed 1 night in Dec 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

K-Chuen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very seamless process of checking in and out, staff are friendly. Hotel is located very conveniently beside Waterloo station which is a huge plus
Stayed 6 nights in Dec 2024

10/10 Excellent

Jayesh, North Brunswick

Liked: Cleanliness, amenities
Nice
Stayed 3 nights in Dec 2024

10/10 Excellent

Ami

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Enjoyable stay at a moderate price.

Very nice sized room and bed. Everything was very comfortable and clean. The staff were friendly and helpful. I would stay here again.
Stayed 1 night in Dec 2024