25.10.2018 Guest Experience Team 

Dear Minna, First of all, receive our apologies for not being able to answer to this lovely comment in Finnish. Thank you very much for choosing Meliá White House during your recent stay in London and for taking the time to share this magnificent review with us! It is delightful and rewarding for us to know that your stay here has been truly enjoyable. We are pleased to know that you made the most of our unbeatable location to explore the city and you loved our delicious breakfasts! It has been a real pleasure to have you here and we keep looking forward to welcoming you back very soon!! Kind regards, Guest Experience Team

19.11.2019 Guest Experiece Team  

Dear guest, Thank you very much for this fantastic review! We are delighted that your stay with us was highly satisfactory and that you found the newly refurbished areas of your liking. It has been a lovely pleasure to have you here and we keep looking forward to welcoming you back the next time your plans bring you back to London. Kind regards, Guest Experience Team

21.10.2019 Guest Experience Team  

Dear guest, Thank you very much for sharing this magnificent review with other travellers. Kind regards, Guest Experience Team

14.10.2019 Guest Experience Team 

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share this lovely review with other travellers. We are delighted to learn that your stay with us was overall satisfactory and that you found the Level experience to impress you the most! We would like to share with you that we are currently undergoing an interior refurbishment of our facilities -common areas and rooms, working to improve our guests' experience. All the comments we receive are of great importance and yours will certainly be taken into consideration. We are confident of the great results these changes will bring us and we hope to enjoy them with you in the future. We loved having you here and we keep looking forward to welcoming you back the next time your plans bring you back to London! Kind regards, Guest Experience Team

30.7.2019 Guest Experience Team  

Dear guest, First of all, receive our apologies for not being able to answer to your review in German on this occasion. Thank you very much for choosing Meliá White House and for taking the time to share your experience with other travellers. We are delighted to learn that your stay with us was overall satisfactory and that you found our Level Lounge and excellent breakfast to impress you the most. Our guests' complete satisfaction is our main priority and therefore, we really are sorry about the poor check-in experience suffered, which is definitely not in line with the high standards we are used to delivering. Likewise, we would like to extend our most sincere apology for the unwelcoming attention received from a member of a staff. This is definitely not the way we like to make our guests feel and we have proceeded to share these comments with the team in order to review them internally and establish the necessary measure to work on our weaknesses and improve our guests' experience. We loved having you here and we would love to have another opportunity to welcome you back and offer you this time the unique, pleasant and unforgettable experience we like delivering and you deserve. Kind regards, Guest Experience Team

8.4.2019 Guest Experience Team 

Dear guest, Thank you very much for choosing Meliá White House and for taking the time to share your rating with other travellers. It has been a lovely pleasure to have you here with us and we would be delighted to welcome you back and offer you this time the unique, enjoyable and unforgettable Meliá experience we like delivering and you deserve. Kind regards. Guest Experience Team