Zedwell Underground Hotel Tottenham Court Road

19.4.2024 Customer Care Team 

Hello, Thank you for your feedback. We are delighted to hear that you appreciated our convenient location and found our comfortable bed conducive to a good night's rest. At Zedwell, we have intentionally designed our rooms to promote a minimalist and distraction-free environment to enhance sleep quality. While we understand your desire for hooks on the walls for coats or backpacks, our focus is on providing a serene and clutter-free space for optimal relaxation. We value your input and will certainly consider ways to enhance the functionality of our rooms while maintaining our commitment to simplicity and tranquility. Should you require any assistance during your stay, our team is always available to help. We hope to welcome you back to Zedwell Underground Tottenham Court Road for another peaceful retreat in the heart of the cityBe well… Zedwell,AfshanZedwell Family

6.2.2024 Customer Care Team 

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

5.6.2024 Customer Care Team 

Hello Manuela,Thank you for your review of Zedwell Underground Tottenham Court Road. We're glad to hear that you found our hotel modern and newly furnished with a simple design. At Zedwell, we aim to provide a minimalist and tranquil environment to promote relaxation and well-being. Your feedback is appreciated and helps us ensure we meet our guests' expectations. We hope to welcome you back to Zedwell Underground Tottenham Court Road in the future.Be well… Zedwell,AfshanZedwell Family

24.6.2024 Customer Care Team 

Hello Sandro,Thank you so much for your exceptional rating. We are glad that we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are surely looking forward to your next visit!Be well… Zedwell,AfshanZedwell Family

21.5.2024 Customer Care Team 

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

27.2.2024 Customer Care Team 

Hello Gresa,Thank you for staying at Zedwell and for taking the time to rate us. We appreciate your feedback and regret to hear that our cleanliness and housekeeping failed to exceed your expectations. We hold ourselves to a much higher calibre of service, so we'll be sure to address your concern with our housekeeping team so we may improve our processes. We trust that everything else was in order, and we look forward to an opportunity to welcome you back and hope to delight you with a more enjoyable experience on your next visit. Thank you for choosing Zedwell - a hotel you check in to tune out.Be well… Zedwell,AfshanZedwell Family

20.7.2023 Be well... Zedwell 

Thank you for sharing your feelings regarding your recent stay at Zedwell Hotels. We appreciate your thoughts, as we are a new hotel and are looking to continuously improve our guest experience.We are sorry to hear you were unable to connect with our Zedwell experience. Perhaps if we explained our vision more clearly you would have gotten the chance to take in the private sanctuary, that is Zedwell, amidst the chaos of the city. We hope you will give us another chance to win back your trust in the future.