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Best Western Plus White Horse Hotel

4.0 star property

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Photo gallery for Best Western Plus White Horse Hotel

In-room safe, desk, laptop workspace, rollaway beds
Room amenity
Exterior
Indoor pool
Bar (on property)

Reviews

8.4 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Gym
  • Bar
  • 24/7 front desk
  • Breakfast available

Explore the area

Map
68 Clooney Road, Derry, Londonderry, Northern Ireland, BT473PA
  • Millennium Forum
    ‪10 min drive‬
  • Derry City Walls
    ‪10 min drive‬
  • Museum of Free Derry and Bloody Sunday Memorial
    ‪11 min drive‬
  • Londonderry (LDY-City of Derry)
    ‪9 min drive‬

Room options

View all photos for Deluxe Room, Multiple Beds, Non Smoking

In-room safe, desk, laptop workspace, rollaway beds

Deluxe Room, Multiple Beds, Non Smoking

  • Sleeps 4
  • 1 Double Bed and 1 Single Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, rollaway beds

Deluxe Room, 1 Double Bed, Non Smoking

  • 20 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

In-room safe, desk, laptop workspace, rollaway beds

Standard Room, 1 Double Bed, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub (Presidential)

Suite, 1 King Bed, Non Smoking, Jetted Tub (Presidential) | In-room safe, desk, laptop workspace, rollaway beds

Suite, 1 King Bed, Non Smoking, Jetted Tub (Presidential)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Walk-in Shower)

In-room safe, desk, laptop workspace, rollaway beds

Standard Room, 1 Double Bed, Non Smoking (Walk-in Shower)

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

In-room safe, desk, laptop workspace, rollaway beds

Standard Room, 2 Single Beds, Non Smoking

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | In-room safe, desk, laptop workspace, rollaway beds

Suite, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds, Non Smoking

In-room safe, desk, laptop workspace, rollaway beds

Deluxe Room, 2 Single Beds, Non Smoking

  • Sleeps 3
  • 2 Single Beds

Similar properties

Front of property

City Hotel Derry

  • Pool
  • Kids pool
  • Free WiFi
  • Restaurant
4.3 out of 5, Excellent, (1000)
The price is €134
for 1 room
includes taxes & fees
30 Mar - 31 Mar
City Hotel Derry

About this property

Best Western Plus White Horse Hotel

Family-friendly hotel with full-service spa and fitness centre
This smoke-free hotel features a full-service spa, an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site.
Best Western Plus White Horse Hotel offers 58 accommodations with a safe and coffee/tea makers. Plasma televisions are featured in guestrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves with a trip to the on-site spa, which has 2 treatment rooms. Services include hot stone massages, sports massages, facials and body wraps. A variety of treatment therapies are provided, including aromatherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Best Western Plus White Horse Hotel. During your stay, you'll be within walking distance of Campsie Karting Centre. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free WiFi
  • Free self-parking
  • Enjoy British cuisine while dining at 68 Clooney Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Indulge with massages, facials or body wraps at the spa
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute drive from Campsie Karting Centre and a few minutes from Enagh Lough
Best Western Plus White Horse Hotel offers its guests a full-service spa, an indoor pool, and a sauna. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Event space at this hotel measures 7772 square feet (722 square metres) and includes a conference centre. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Best Western Plus White Horse Hotel. Self parking is free.

This 4-star Londonderry hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 10 AM.
68 Clooney Restaurant – This restaurant specialises in British cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
24-hour room service is available.

Languages

Arabic, English, French, German, Polish, Russian, Vietnamese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 10 AM for a fee: GBP 8.95 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • 68 Clooney Restaurant

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Full-service spa
  • Golf
  • Gym
  • Indoor pool
  • Pilates classes
  • Sauna
  • Steam room
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • Conference centre (7,772 square foot of space)
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Plasma TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Heating
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 6 children 1 year old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for GBP 20.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 8.95 per person
  • Rollaway bed fee: GBP 20.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 6 children aged 1 year old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

National rating

This property has received its official star rating from Tourism NI.

Property is also known as

Best Western Plus White Horse
Best Western Plus White Horse Hotel
Best Western Plus White Horse Hotel Londonderry
Best Western Plus White Horse Londonderry
Best Western White Horse
Best Western White Horse Hotel
Best Western Plus White Horse
Best Western Plus White Horse Hotel Hotel
Best Western Plus White Horse Hotel Londonderry
Best Western Plus White Horse Hotel Hotel Londonderry

Best Western Plus White Horse Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 211 out of 480 reviews
Rating 8 - Good. 168 out of 480 reviews
Rating 6 - Okay. 73 out of 480 reviews
Rating 4 - Poor. 15 out of 480 reviews
Rating 2 - Terrible. 13 out of 480 reviews

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Mark

Stayed 1 night in Dec 2024

10/10 Excellent

Mr M

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended
Ideal for my business trip, easy parking, friendly staff and excellent restaurant.
Stayed 1 night in Dec 2024

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Was a lovely stay, clean and friendly staff.
Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Leanne

Stayed 1 night in Nov 2024

8/10 Good

Paul

Travelled with family
Liked: Cleanliness, staff & service, amenities
2 adults 3 children stayed for one night for the Halloween celebrations in Derry. Location was excellent, 10min drive from the hustle and bustle of the busy city centre. Upon arrival (we arrived early) our room wasnt ready but we were allowed to use the pool and facilities which was brilliant for the kids. Swim done, our room was ready and we were allowed to check-in 2 hours early. Superb. Staff were friendly throughout the hotel and more than helpful. We dined in the hotel that evening, food was grand and service was excellent. Next morning, breakfast was basic but very tasty and as much as you wanted to set you up for the day. Pros - staff, cleanliness of the rooms, comfort of the beds Cons - hotel is slightly dated & the water in the pool was a tad cold I would definitely stay here again!
Stayed 1 night in Oct 2024

10/10 Excellent

Frances

Stayed 2 nights in Oct 2024

8/10 Good

Gemma

Stayed 1 night in Oct 2024

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone in the hotel was friendly & helpful, especially those in the restaurant
Stayed 1 night in Sep 2024

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were excellent
Stayed 2 nights in Sep 2024

8/10 Good

Andrea, Polson

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice and clean. The location is awesome. The parking is great too. It was rather noisy though because people chat loudly in the hall late in the evening and doors slam because the doors are heavy. At breakfast, one greeter, a senior staff member was rather gruff. Nobody was around we entered the restaurant. We Waited and then we seated ourselves. I think she was annoyed. The other servers though were quite pleasant.
Stayed 2 nights in Sep 2024

10/10 Excellent

Tony

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, easy access
Stayed 1 night in Sep 2024

10/10 Excellent

Martina, George Town

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was modern, recently renovated with lovely decor. A truely Northern Irish hospitality experience at the bar.
Stayed 1 night in Sep 2024

10/10 Excellent

gemma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff really looked after us, great hotel, lovely room. FYI it’s not in walking distance from anywhere else to eat etc - not a problem for us. We ate in restaurant and it was a great meal.
Stayed 3 nights in Aug 2024

6/10 Okay

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy room as we were the first toom at top of the stairs, Breakfast wasn't the best, if i stayed again id go out for breaky! However very clean and staff were great.
Stayed 1 night in Aug 2024

10/10 Excellent

C

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay, great staff
We stayed for 2 nights with our 18 month old daughter. Lovely hotel, pool was great. We thought breakfast was goid value and plenty of choice. We ate in the restaurant one nighy and the food was delicious. The staff were helpful especially the barman who was so friendly and welcoming. A great stay!
Stayed 2 nights in Jul 2024

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was so beautiful and staff so friendly food was amazing
Stayed 1 night in Jul 2024

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and staff , terrible spa
The room , staff and food was lovly , the spa was not good at all and the treatments were very bad etc. But the staff refunded and were very apologetic , the main hotel staff were very nice and attentive and lovly room and bar area , I would definitely come back but would not use the spa again
Stayed 1 night in Jul 2024

10/10 Excellent

Aidan

Stayed 1 night in Jul 2024

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pricey considering breaking wasn’t included
Room was ok would have expected it to be slightly better and larger for the price. TV was really small and reception was poor on a lot of channels. Bath/shower was really difficult to get in and out of due to the really small bathroom. Plenty of products provided though. Room was spotlessly clean. The receptionist on duty was excellent very welcoming. Breakfast was extremely expensive for the price with little choice and we were seated right by an open door when it was very breezy outside. Overall it ok but pricey. Not sure it deserves a 4 star. More like a 3.
Stayed 1 night in Jun 2024

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, room comfort
A great hotel
This is a lovely hotel! Check in was easy - the receptionists (Emma and Emily) were polite and knowledgeable. Our room was fabulous! Two super king sized beds. So comfortable. Everything was very clean. Tea and coffee making facilities and bottles of water in the room.
Stayed 1 night in Jun 2024

8/10 Good

Delphine

Stayed 1 night in Jun 2024

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024