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Extended Stay America Suites Los Angeles Ontario Airport

2.5 star property

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Photo gallery for Extended Stay America Suites Los Angeles Ontario Airport

Studio, 2 Double Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi
Lobby
Exterior
Desk, blackout curtains, iron/ironing board, free WiFi
Lobby

Reviews

5.8 out of 10

Popular amenities

  • Pet-friendly
  • Breakfast included
  • Laundry
  • Air conditioning
  • Kitchen
  • Parking included

Explore the area

Map
3990 Inland Empire Blvd, Ontario, CA, 91764
  • Toyota Arena
    ‪8 min walk‬
  • Ontario Mills Shopping Mall
    ‪20 min walk‬
  • Ontario Convention Center
    ‪4 min drive‬
  • Ontario, CA (ONT-Los Angeles - Ontario Intl.)
    ‪6 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Studio, 1 Queen Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 Queen Bed, Accessible, Non Smoking

Studio, 1 Queen Bed, Accessible, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 Queen Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 2 Double Beds, Non Smoking

Studio, 2 Double Beds, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 2 Double Beds, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking | Desk, blackout curtains, iron/ironing board, free WiFi

Studio, 1 King Bed, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About this property

Extended Stay America Suites Los Angeles Ontario Airport

Hotel with free breakfast, near Ontario Mills Shopping Mall
Coffee/tea in a common area, a meeting room and laundry facilities are available at this smoke-free hotel. Free on-the-go breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a front desk safe and a vending machine. Housekeeping is available on request.
Extended Stay America Suites Los Angeles Ontario Airport offers 127 air-conditioned accommodations with coffee/tea makers and an iron/ironing board. 32-inch flat-screen televisions come with premium cable channels. Kitchens or kitchenettes offer fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a combined bath/shower unit and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is offered on request and hairdryers can be requested.

During your stay at Extended Stay America Suites Los Angeles Ontario Airport, you're just a quick walk from Toyota Arena. Features include free breakfast, free WiFi in public areas and free self-parking.
  • Free on-the-go breakfast served daily
  • Free WiFi
  • Free self-parking
  • Amenities include a front desk safe, a meeting room and laundry facilities
  • Just a 2-minute drive from Ontario Mills Shopping Mall and a few minutes from Ontario Convention Center
  • Pets welcome for a fee (restrictions apply)
Free breakfast is served daily. Public spaces have free WiFi. The business-friendly Extended Stay America Suites Los Angeles Ontario Airport also features a vending machine, coffee/tea in common area, and laundry facilities. Self parking is free.

This Ontario hotel is smoke free.

Guests are served a free on-the-go breakfast daily from 6 AM to 9:30 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free on-the-go breakfast available daily 6 AM to 9:30 AM
  • Coffee and tea in common areas

Family friendly

  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
For any questions, please contact the property using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 25.00 per pet, per night (maximum USD 150 per stay)
  • Maximum 2 pets
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25.00 per pet, per night (maximum USD150 per stay)
  • Service animals are exempt from fees
  • Cleaning/housekeeping/linen fee: USD 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The front desk at this property is open daily from 7:00 AM - midnight.
Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

Extended Stay America Los Angeles Airport Hotel Ontario
Extended Stay America Los Angeles Ontario Airport Hotel
Extended Stay America Ontario Airport
Los Angeles Ontario Airport
Extended Stay America Los Angeles Ontario Airport
Extended Stay America Los Angeles Ontario Airport
Extended Stay America Suites Los Angeles Ontario Airport Hotel
Extended Stay America Suites Los Angeles Ontario Airport Ontario

Extended Stay America Suites Los Angeles Ontario Airport Reviews

Reviews

5.8
Rating 10 - Excellent. 235 out of 1001 reviews
Rating 8 - Good. 144 out of 1001 reviews
Rating 6 - Okay. 158 out of 1001 reviews
Rating 4 - Poor. 161 out of 1001 reviews
Rating 2 - Terrible. 303 out of 1001 reviews

5.6/10

Cleanliness

7.0/10

Staff & service

5.2/10

Amenities

5.6/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

6/10 Okay

YAN

Stayed 3 nights in Nov 2024

6/10 Okay

Chrissy

Liked: Staff & service
Disliked: Cleanliness
Cockroach.
Not the cleanest room I’ve been in & cockroach in the bathroom was too much for me.
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Stayed 1 night in Dec 2024

2/10 Terrible

Tianna Marie

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not happy with my 4 night stay here. It wasn’t clean & had a horrible smell throughout the hotel.I was in the room for about 20 mins before I noticed there was roaches & mold in the bathroom. I do not recommend booking here!
Stayed 4 nights in Dec 2024

2/10 Terrible

David

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is filthy dirty. They don’t keep a sanitary standard. There was mold in the bathroom door
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting establishment. Stay away!
TERRIBLE experience. Dirty appliances with dried food stuck throughout. Foul order in building, hallways and room. Dirty linen upon arrival. COCKROACHES crawling on walls. We immediately checked out. Disgusting conditions.
Stayed 1 night in Dec 2024

4/10 Poor

Christopher

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty, dingy and smelly.
Stayed 3 nights in Nov 2024

2/10 Terrible

DELMESHA

Liked: Cleanliness
Disliked: Property conditions & facilities
Toilets didn't flush. Had to have them come and fix them every day. Dog stains pea stains on the carpet.Birdie mattress pads
Stayed 3 nights in Nov 2024

4/10 Poor

KEN

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
You pay for what you get.
Stayed 2 nights in Nov 2024

2/10 Terrible

Kevin

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointed stay
We check into room 310 walked into the bathroom and there was a barley alive roach in the bathtub call tge front desk to inform them and the only thing that was offered was an apology right after i hung up the phone here comes another roach on the wall by the table called the front desk again they finally moved us to another room 334 which a little cleaner but the heater didn't work that well. As a motel general manager this has been the worst hotel i have ever stayed. This extended stay does not look like the pictures they advertise
When we walked into room 334 wow this is unacceptable
Why but a mirror behind the TV
Roach in the tub
Holes in the wall are there cameras in the room I don't
Stayed 1 night in Nov 2024

4/10 Poor

Susan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Floors were dirty, sink didn’t drain, microwave plate was missing. No ice machine!
Stayed 1 night in Nov 2024

2/10 Terrible

Brawn

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Here’s the revised draft: Subject: Request for Refund Due to Unsatisfactory Stay Dear [Baymont Management/Customer Service], My name is Brawn Hampton, and I am writing to express my dissatisfaction with my recent stay at Baymont and to formally request a refund for the charges incurred. The room I initially booked did not have the amenities as advertised, specifically reliable internet access, which was essential for my work. After paying an additional $30 for early check-in, I discovered that the internet on the third floor was not functioning. Despite reporting the issue, I was forced to switch to a lower-grade room to access internet service. However, I was still charged the rate for the suite I initially booked, despite the downgrade in accommodations. This situation was highly inconvenient, as it disrupted my ability to work and did not meet the expectations set by your advertised amenities. Given the circumstances, I kindly request: 1. A refund for the difference between the suite and the downgraded room I was provided. 2. A refund of the $30 early check-in fee, as I was unable to use the services I paid for due to the internet issues. Please let me know how to proceed with this matter. I have attached any relevant documentation, including receipts and confirmation emails, to assist with your review. I appreciate your attention to this and look forward to your prompt resolution. Thank you for your understanding. Sincerely, Brawn Hampton Phone: 840-261-5188
Stayed 2 nights in Nov 2024

8/10 Good

Pedro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 1 night in Nov 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, property conditions & facilities
Cockroach in restroom
Stayed 1 night in Nov 2024

10/10 Excellent

Jonathan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

6/10 Okay

Amar

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The beds are nice, the property needed to work.
Stayed 2 nights in Nov 2024

2/10 Terrible

Enjoli

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2024

6/10 Okay

Justin

Stayed 3 nights in Oct 2024

2/10 Terrible

Shannetta

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
had roaches, management admitted to knowing
Stayed 2 nights in Oct 2024

10/10 Excellent

Erick

Stayed 1 night in Oct 2024

2/10 Terrible

Jo Ellyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Stella

Liked: Staff & service, amenities
A little runned down but served it's purpose. Main furniture was clean and usable, the staff was friendly and accommodating.
Stayed 2 nights in Oct 2024

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible
Horrible hotel when we got there the shower had not been cleaned. There was hair on the walls and the floor was slimey. Everything in the hotel was covered in black dust. There was a chair in the room that was covered in ants and traveled to our beds. Front desk was no help we asked for the room to be cleaned 3 times and it was never cleaned. Most horrible place I’ve ever been. Bad customer service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Scott

Liked: Cleanliness
Stayed 3 nights in Oct 2024

2/10 Terrible

Nancy

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is infested with roaches and should not be operating. Health inspectors need to pay a visit !
Stayed 5 nights in Oct 2024