Hyatt Ziva Los Cabos- All Inclusive

4.5 star property
VIP Access

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Photo gallery for Hyatt Ziva Los Cabos- All Inclusive

Aerial view
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds
View from room
Reception
Egyptian cotton sheets, premium bedding, down duvets, pillow-top beds

Reviews

8.8 out of 10
Excellent

Popular amenities

Explore the area

Map
Paseo del Malecón l-5 D, San José del Cabo, BCS, 23405
  • Costa Azul Beach
    ‪14 min walk‬
  • Puerto Los Cabos
    ‪6 min drive‬
  • Palmilla Beach
    ‪8 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪17 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

One Bedroom Master Suite

  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Ocean Front Double

  • Ocean view
  • 32 sq m
  • Sleeps 4
  • 2 Double Beds

Club Ocean View King

  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Ocean View Two Bedroom Master Suite

  • Ocean view
  • 116 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Ocean Front One Bedroom Master Suite

  • Ocean view
  • 108 sq m
  • Sleeps 4
  • 1 King Bed

Ocean Front Two Bedroom Grand Master King Suite

  • Ocean view
  • 150 sq m
  • Sleeps 6
  • 2 King Beds

Ocean Front Two Bedroom Grand Master Suite

  • Ocean view
  • 217 sq m
  • Sleeps 6
  • 1 King Bed and 2 Double Beds

Club Swim Up Master King

  • 70 sq m
  • Sleeps 3
  • 1 King Bed

Club Swim Up Master Double

  • 70 sq m
  • Sleeps 4
  • 2 Double Beds

Ocean View Master King

  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

Ocean View Master Double

  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

Master Double

  • Resort view
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

Master King

  • Resort view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

Ocean View One Bedroom Master Suite

  • Ocean view
  • 105 sq m
  • Sleeps 4
  • 1 King Bed

Ziva Suite

  • Resort view
  • 57 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Club Ocean View Master King

  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 1 King Bed

Club Ocean View Master Double

  • Ocean view
  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

Club Ocean Front King

  • Ocean view
  • 32 sq m
  • Sleeps 2
  • 1 King Bed

Pool View Master King

  • 54 sq m
  • Sleeps 4
  • 1 King Bed

Pool View Master Double

  • 54 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

About this property

Hyatt Ziva Los Cabos- All Inclusive

Luxury property on the beach, with 4 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hyatt Ziva Los Cabos- All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Hyatt Ziva Los Cabos- All Inclusive offers 591 air-conditioned accommodations, which are accessible via exterior corridors, and features iPod docking stations and free minibar items. Rooms open to balconies. Pillowtop beds feature Egyptian cotton sheets, down duvets and premium bedding. 40-inch LCD televisions come with premium satellite channels.

Bathrooms include bathrobes, complimentary toiletries and hairdryers. This San José del Cabo property provides complimentary wireless Internet access. Additionally, rooms include laptop-compatible safes and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hypo-allergenic bedding.

4 outdoor swimming pools and 4 hot tubs are on site. Other recreational amenities include a complimentary water park, a sauna and a fitness centre.

Children aged under 12 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has 18 treatment rooms, including rooms for couples and outdoor treatment areas. Services include sports massages, facials, body wraps and body scrubs. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the pool at Hyatt Ziva Los Cabos- All Inclusive. During your stay, you'll be connected to the convention centre and just a quick walk from Plaza Mega Comercial Mexicana. Features include free breakfast, free WiFi in public areas and free valet parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy Italian cuisine with a beachfront location at Farina & Olio, one of the property's 7 restaurants and 4 bars/lounges
  • Splash around at the free water park with a waterslide or swim in the 4 outdoor pools
  • Indulge with body scrubs, facials or massages at the spa
  • Services include babysitting, a free children's club and a lifeguard on-site
  • On-site recreation includes a gym, a steam room and a sauna
  • Guests like the restaurant and bar
  • 6 minutes by car from Puerto Los Cabos and 7 minutes from El Dorado Golf Club
  • Airport shuttle service available for a fee
Hyatt Ziva Los Cabos- All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Spend the day at the beach and work on your tan in the sunloungers (chaise longues) or kick back in the shade with cabanas (surcharge) and umbrellas. At Hyatt Ziva Los Cabos- All Inclusive, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 7 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. A computer station is on site and WiFi is free in public spaces. This Art Deco property also offers a complimentary water park, a complimentary children's club and a steam room. Free self parking and valet parking are available.

Smoking is allowed in designated areas at this 4.5-star San José del Cabo property.

Guests are served a free buffet breakfast daily from 7:00 AM to 11:30 AM.
Farina & Olio – This beachfront fine-dining restaurant specialises in Italian cuisine and only serves dinner.
Bon Vivant – This fine-dining restaurant specialises in French cuisine and only serves dinner. Open selected days.
Dozo – This restaurant specialises in Asian cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open daily.
Hacienda Baja Grill – This restaurant specialises in Latin American cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
La Plaza Buffet – Overlooking the garden, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can order drinks at the bar and enjoy al fresco dining (weather permitting). A children's menu is available. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Land activities

Fitness facilities

Entertainment

On-site entertainment and activities
On-site live performances

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 4 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Bon Vivant
  • Dozo
  • Farina & Olio
  • Hacienda Baja Grill
  • La Plaza Buffet

Things to do

  • 4 hot tubs
  • 4 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Heated pool
  • Karaoke
  • Piano
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • Waterslide
  • Yoga classes

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Free children's club
  • Free cot
  • Free supervised activities for children
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • Computer station
  • Conference centre (35,000 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 18 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • Grab bar in shower (79 centimetre high)
  • Lever door handles
  • Lift (130 centimetre wide door)
  • Magnifying mirror
  • Pool access ramp on site
  • Pool hoist on site
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (130 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Free cot
  • Hypo-allergenic bedding
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 40-inch LCD TV with premium satellite channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Recycling
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom

Renovations and closures

The following facilities or services will be unavailable from July 9 2024 to April 15 2025 (dates subject to change):
  • One of the dining venues
The property will be renovating from 23 May 2024 to 15 April 2025 (completion date subject to change). The following areas are affected:
  • One of the dining venues
  • Selected guestrooms
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 130.00 per vehicle (one-way, maximum occupancy 10)
  • Airport shuttle fee per child: USD 130.00 (one-way), (from 4 to 8 years old)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Hyatt Ziva Los Cabos- All Inclusive offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property. It is Hyatt's practice to enter any occupied guest room a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guest room.
It is Hyatt’s practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy. Appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Hyatt Cabos
Hyatt Los Cabos
Hyatt Los Cabos Ziva
Hyatt Ziva Los
Hyatt Ziva Los All Inclusive
Hyatt Ziva Los Cabos
Los Cabos Ziva
Ziva Hyatt
Ziva Los Cabos
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
San Jose del Cabo Hyatt Ziva Los Cabos- All Inclusive Hotel
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
Hotel Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive Hotel
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive All-inclusive property
Hyatt Ziva Los Cabos All Inclusive San Jose del Cabo
Hyatt Ziva Los Cabos- All Inclusive San Jose del Cabo
All-inclusive property Hyatt Ziva Los Cabos- All Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos Inclusive
Hyatt Ziva Los Cabos All Inclusive
Hyatt Ziva Los Cabos- All Inclusive San José del Cabo

Hyatt Ziva Los Cabos- All Inclusive Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1800 out of 2848 reviews
Rating 8 - Good. 552 out of 2848 reviews
Rating 6 - Okay. 263 out of 2848 reviews
Rating 4 - Poor. 113 out of 2848 reviews
Rating 2 - Terrible. 120 out of 2848 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

saleena

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience
Stayed 3 nights in Jan 2025

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Annette H

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming and very clean. Great staff.
Stayed 4 nights in Jan 2025

10/10 Excellent

John, Meridian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is one of the best properties we have ever been to, for an all inclusive resort. The Property is immaculate. The restaurants are great. The staff took great care of us and you can tell that Hyatt takes care of their team. We went last September and now in January. We re now looking to book our next stay there. Thank you!
Stayed 4 nights in Jan 2025

10/10 Excellent

Divya

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff
Stayed 2 nights in Jan 2025

10/10 Excellent

Rolando Salomon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Tristan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent Family Friendly All Inclusive

I have been to a couple all inclusives in the past but this was the first time going with a 1.5 year old, and to San Jose Del Cabo. After some research we landed on the Hyatt Ziva. We could not have been more pleased with our decision. First and foremost the staff was incredible. Everyone was super friendly and extremely attentive to our needs. To me the staff made me feel like a guest in their own home. The food topped my expectations. The food was good to very good and there were plenty of options for adults and kids. The drinks could be hit or miss, it all depended on who was making them. As far as the construction, it really wasn’t all that bad. The area it was most noticeable was around the kids pool but it’s a kids pool, it’s not quiet there to begin with. Most people with kids, including us just used the main pool where they had a not so hot tub for kids. My only complaint is that there was no insulation around the room doors. You could hear everyone walking and talking within 20 yards of your room. Other than that, I would highly recommend this resort. I would like to give a shout out to Alan and Cinthia at the Sports Bar, Carlos and Lupita at the Martini Bar, Miguel and Alejandro who are servers at the main pool, Alex and Margarito at restaurant Cortez, Anna at the French restaurant, and everyone else I’m forgetting. Thank you all for your hospitality!
Stayed 6 nights in Jan 2025

10/10 Excellent

Giselle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying at Cabo San Lucas and they made the stay a great experience! The staff is very attentive, friendly and in great spirits. Apart of being all inclusive, all the dining experience and food was wonderful. From the Asian cuisine to the Italian restaurant- they had authentic pizzas - they do NOT disappoint. I would come back to this resort in the future. Thank you for your hospitality!
Stayed 3 nights in Jan 2025

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall, every single person at the resort was great. Whoever is in charge of the staff is instilling a terrific message of client service, attentiveness, friendliness and going above and beyond. Especially notable staff include: - Carlos - French restaurant (definitely went above and beyond) - Pedro - adult pool waiter (super attentive) - Alberto - suitcase valet (very welcoming and friendly) were beauabsolutely immaculate One improvement - the rooms could be updated, especially the bathrooms. Very little “privacy” in the toilet area with the glass doors that don’t go the ceiling.
Stayed 7 nights in Jan 2025

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this resort. Great service. Nice pool. Great drinks! Beautiful comfortable room. Just s great vibe all around!
Stayed 4 nights in Jan 2025

10/10 Excellent

Sameer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice break and very relaxing
Stayed 5 nights in Jan 2025

8/10 Good

Yuri

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
construction was loud during our whole visit
Stayed 6 nights in Jul 2024

10/10 Excellent

nidhal

Liked: Cleanliness, staff & service, property conditions & facilities
What a wonderful hotel; will return
Stayed 2 nights in Jan 2025

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, great food and great staff. Would definitely stay there again!
Stayed 3 nights in Jan 2025

10/10 Excellent

Jaskaran

Stayed 3 nights in Jan 2025

10/10 Excellent

Guoliang

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very wonderful stay.
Stayed 6 nights in Jan 2025

2/10 Terrible

Susan Marie

Wil not book this property or use Expedia for any bookings in the future. My flight was cancelled twice due to weather conditions, we never made it to the property. Expedia says they cancelled and I should have had a follow up 24-48 hrs .I gave them a week & called back, now neither will issue a refund. So both hotel and Expedia are responsible for less than stellar reviews!
Stayed 3 nights in Jan 2025

10/10 Excellent

Lance

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2025

8/10 Good

Myung Gue, New Westminster

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food was good, had bit of issue with hot water on the property but it was taken care of quick. Pool water was colder than we thought since we picked this resort because it was showing heated but it wasnt, spent most of the time in the hot tub. Everyone was nice!
Stayed 4 nights in Jan 2025

10/10 Excellent

Wesley Ray

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience all around, staff was great, especially Alfredo at the lobby bar. Food was also excellent, would stay here again!
Stayed 7 nights in Jan 2025

10/10 Excellent

Manuel Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort! We’ll be back.
Stayed 3 nights in Jan 2025

10/10 Excellent

Joanna

Stayed 7 nights in Jan 2025

10/10 Excellent

Yewon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
시설이 너무좋아요!
Stayed 4 nights in Jan 2025

10/10 Excellent

Wan Chen

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Some staff/waiters were rude or showing careless of the customer service especially from the restaurants. We don't feel welcome or enjoy the dinning. They were busting the concrete in the early morning and it’s super loud. A hanger fallen on the ground from the restroom at the night when I was about to take shower. It was cold while we were staying and there is no heater, I called the front desk to ask if there is any room has the bathtub, he firmly answer me NO, WE DO NOT HAVE ANY ROOM HAS BATHTUB IN THE HOTEL. I don’t believe it. Hyatt is considered a luxury hotel but I was very disappointed by how the management and the service they provided in this location.
Stayed 4 nights in Jan 2025