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Krystal Grand Los Cabos - All inclusive

4.0 star property

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3 outdoor pools, pool umbrellas
In-room safe, desk, soundproofing, iron/ironing board
3 outdoor pools, pool umbrellas
Food and drink
Altitude Junior Suite Ocean Front King | In-room safe, desk, soundproofing, iron/ironing board

Reviews

6.8 out of 10

Popular amenities

  • All-inclusive
  • Bar
  • Room service
  • 24/7 front desk

Explore the area

Map
Carretera Transpeninsular Km 29, San José del Cabo, BCS, 23400
  • Costa Azul Beach
    ‪4 min walk‬
  • Palmilla Beach
    ‪15 min walk‬
  • Club Campestre Golf Course
    ‪4 min drive‬
  • San José del Cabo, Baja California Sur (SJD-Los Cabos Intl.)
    ‪20 min drive‬

Room options

View all photos for Altitude Junior Suite Swimout Ocean Front King

In-room safe, desk, soundproofing, iron/ironing board

Altitude Junior Suite Swimout Ocean Front King

  • 70 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Palmilla Garden View Double

View from room

Deluxe Palmilla Garden View Double

  • 33 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Double at BelAir SunClub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Double at BelAir SunClub

  • 34 sq m
  • Resort view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Altitude Junior Suite Ocean Front King

View from room

Altitude Junior Suite Ocean Front King

  • 46 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for One Bedroom Suite at BelAir SunClub

One Bedroom Suite at BelAir SunClub | View from room

One Bedroom Suite at BelAir SunClub

  • 63 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Deluxe Palmilla Garden View King

In-room safe, desk, soundproofing, iron/ironing board

Deluxe Palmilla Garden View King

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Junior Suite Ocean Front Double

View from room

Altitude Junior Suite Ocean Front Double

  • 45 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Junior Suite Swimout Garden View King

Junior Suite Swimout Garden View King | In-room safe, desk, soundproofing, iron/ironing board

Junior Suite Swimout Garden View King

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe King at BelAir SunClub

In-room safe, desk, soundproofing, iron/ironing board

Deluxe King at BelAir SunClub

  • 34 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Krystal Deal of the Day

In-room safe, desk, soundproofing, iron/ironing board

Krystal Deal of the Day

  • 34 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Altitude Presidential Suite Ocean View

Altitude Presidential Suite Ocean View | View from room

Altitude Presidential Suite Ocean View

  • 117 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Suite Palmilla Ocean view King

Suite Palmilla Ocean view King | View from room

Suite Palmilla Ocean view King

  • 50 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Altitude Junior Suite Swimout Ocean Front Double

In-room safe, desk, soundproofing, iron/ironing board

Altitude Junior Suite Swimout Ocean Front Double

  • 70 sq m
  • Sea view
  • Sleeps 3
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Suite Palmilla Ocean view Double

Suite Palmilla Ocean view Double | View from room

Suite Palmilla Ocean view Double

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite Ocean View Double

View from room

Junior Suite Ocean View Double

  • 47 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds and 1 Single Sofa Bed

View all photos for Altitude Governor Suite Ocean View

Altitude Governor Suite Ocean View | View from room

Altitude Governor Suite Ocean View

  • 50 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Junior Suite Ocean View King

View from room

Junior Suite Ocean View King

  • 46 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Single Sofa Bed

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About this property

Krystal Grand Los Cabos - All inclusive

Family fun on the beach, with 3 outdoor pools, near Costa Azul Beach
Spend the day catching some rays at the beach, relaxing by one of Krystal Grand Los Cabos - All inclusive's 3 outdoor swimming pools or pampering yourself at the full-service spa.
Krystal Grand Los Cabos - All inclusive offers 429 accommodations with a safe and a hairdryer. 58-inch LED televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead.

This San José del Cabo property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Housekeeping is provided on a daily basis.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park and a fitness centre.
Guests can indulge in a pampering treatment at the property's full-service spa, Eternity Spa. Services include facials, body wraps, body scrubs and body treatments. The spa is open selected days.
Our customers tell us that they can't get enough of the pool at Krystal Grand Los Cabos - All inclusive. During your stay, you're just a quick walk from Costa Azul Beach. Features include free WiFi in public areas and free valet parking, plus 3 outdoor pools.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy international cuisine at The "O", a buffet restaurant with ocean views
  • Splash around at the free water park with a waterslide or swim in the 3 outdoor pools
  • Treat yourself to body treatments, body scrubs or manicures and pedicures at Eternity Spa
  • Services include babysitting, a free children's club and dry cleaning/laundry
  • On-site recreation includes a gym
  • Guests have great things to say about the pool and the clean guestrooms
  • Steps from Costa Azul Beach and a 5-minute drive from San Jose del Cabo Art District
Krystal Grand Los Cabos - All inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Krystal Grand Los Cabos - All inclusive, you'll find a full-service spa, a complimentary water park, and 3 outdoor swimming pools. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Public spaces have free WiFi.

There are 8 meeting rooms available. A children's pool, a fitness centre, and spa services are also featured at the family-friendly Krystal Grand Los Cabos - All inclusive. Limited free parking is available on a first-come, first-served basis.

This 4-star San José del Cabo property is smoke free.

The "O" – Overlooking the ocean, this buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Ayami – This diner specialises in Asian cuisine and only serves dinner. Open selected days.
Risotto – Overlooking the ocean, this diner specialises in Italian cuisine and only serves dinner. Open selected days.
Hacienda Mortero – Overlooking the ocean, this restaurant specialises in Mexican cuisine and only serves dinner. Open selected days.
The Grill – Overlooking the ocean, this restaurant specialises in international cuisine and serves lunch and dinner. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
Basic alcoholic drinks included
In-room minibar (all beverages included)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free covered valet parking on site
  • Limited on-site parking

Food and drink

  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Ayami
  • Hacienda Mortero
  • Risotto
  • The "O"
  • The Grill

Things to do

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Gym
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 8 meeting rooms

Outdoors

  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open select days

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Low-height counter and sink
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 58-inch LED TV with premium cable channels

Food and drink

  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Krystal Grand Los Cabos - All inclusive

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: USD 3.86 per accommodation, per night

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a smoke detector
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Krystal Grand Los Cabos
Krystal Grand Los Cabos All inclusive
Krystal Grand Los Cabos - All inclusive San José del Cabo
Krystal Grand Los Cabos - All inclusive All-inclusive property

Krystal Grand Los Cabos - All inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 591 out of 1915 reviews
Rating 8 - Good. 411 out of 1915 reviews
Rating 6 - Okay. 356 out of 1915 reviews
Rating 4 - Poor. 250 out of 1915 reviews
Rating 2 - Terrible. 307 out of 1915 reviews

7.4/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Bev, Binscarth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff, lovely people. My only complaint is all the little plastic bottles of shampoo and conditioner. Also could use hooks on back of bathroom door. Was a great place to stay, I felt safe and comfy. Food was mostly great, excellent greens and veggies, lots of variety. Woukd stay here again.
Stayed 18 nights in Dec 2024

4/10 Poor

Jennifer

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I would not recommend this hotel. The quality of the food was poor and the restaurant was so dirty we actually decided to not eat on site. The rooms smelled musty & the pullout sofa was filthy. The public washrooms were disgusting and not maintained throughout the day. The music and the noise around the pool was unbearably loud and obnoxious. 4 out of 8 of us in our group got sick. There are also bet limited chairs around the pool and the beach towels are threadbare and dirty Despite this supposedly being an all inclusive resort we were told every day they ran out of supplies to make mimosas and sangria when we tried to order them. Overall, it was a huge let down. We definitely will not be returning.
Stayed 4 nights in Dec 2024

4/10 Poor

Justin

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Would not recommend this property. The pictures do not show the real ware and tear of the property. They need to do a complete makeover, new linens, towels. The chairs and couches were dirty, mold around the sink and the slider doors are rusted and don’t lock.

4/10 Poor

mark

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
bad food . run down hotel. expensive for what is a 3 star hotel. pools heated that was good.no attention to any details.
Stayed 1 night in Dec 2024

2/10 Terrible

Guiorl

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Kiarra Loisse

Liked: Cleanliness, staff & service, property conditions & facilities
beautiful property
Stayed 6 nights in Sep 2024

10/10 Excellent

Joshua Brennan

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We stayed here for our daughter’s fifth birthday and had a wonderful time. The property itself is very nice! Most of the workers are very helpful. My only dislike is the quality of the food and the lack of accommodations regarding the food. The food was subpar and lacked flavor. Otherwise, the property is safe and clean. The facilities were well kept. Our daughter enjoyed the kids club and the kids waterpark. Our room was bug free and spacious. The beach was nice as well, ocean front property. The Vet team was awesome and was no additional charge. I would recommend this hotel for families, we went during low season, so it was very quiet and not that many people. Despite the food, we are hoping to be back someday!
Stayed 3 nights in Dec 2024

8/10 Good

Yana

Travelled with partner
Liked: Amenities
Property clean and nice as for the exterior. The interior rooms mainly shower spaces could use some cleaning and servings for dinners pretty small and waiters don’t really check in for refills or if there’s anything else needed which can be nice in some settings to not be bothered but overall great place
Stayed 4 nights in Dec 2024

10/10 Excellent

Natalie

Stayed 7 nights in Nov 2024

10/10 Excellent

Nazima, WInnipeg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Expedia representative at the property was outstanding. The restaurant food was absolutely amazing—we enjoyed it so much that after indulging for seven days, I felt inspired to hit the gym as soon as I got back! The staff across the board, from housekeeping and serving to the front desk, were incredibly friendly and accommodating, making our stay truly enjoyable.
Stayed 7 nights in Nov 2024

8/10 Good

Vivienne

Liked: Cleanliness, staff & service, property conditions & facilities
The expedia counter really looked after all issues if we had any, the guy I think his name was Gabrial was very kind and humble always welcome to help,sure made a difference on that desk, lots of people appreciate his helping hand.
Stayed 10 nights in Dec 2024

10/10 Excellent

Colleen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was very well kept beautiful, staff very pleasant and very willing to help. Room was attended to every day very relaxing great stay!
Stayed 14 nights in Nov 2024

8/10 Good

Joseph James, Burnaby

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an ocean-view room that was spacious enough for the two of us. It was clean and the internet wifi connwction was reliable throughout the resort. The concierge, Gabriel, was very informative about the region, and helped us with a late checkout while we waited to depart. Julia (?), the activity coordinator was energetic and made volleyball fun. Enjoyed all the activities and various restaurants. I don’t know why people would complain about this place. We had a great time and would definitely go back.
Stayed 5 nights in Dec 2024

10/10 Excellent

Allison Jade

Stayed 7 nights in Nov 2024

8/10 Good

jennifer

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought everything was good
Stayed 7 nights in Dec 2024

8/10 Good

Keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Dec 2024

10/10 Excellent

MARC PHILLIP

Stayed 3 nights in Nov 2024

6/10 Okay

Asia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility but the food quality was marginal especially in the buffet.
Stayed 5 nights in Nov 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Had an amazing staying. With great service.
Stayed 3 nights in Dec 2024

8/10 Good

Terry joe

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gabriel Avila the concierge for expedia guest is awesome!!! 10 stars . The resorts Altitude club needs a total makeover! Not worth the extra money. I have visited this resort prior and the altitude side was only open to the club. Not this time. We would of had long waits to restaurants but Gabriel took care of it for us. Other than that if you dont expect to be at the adult side the resort is woderful the servers are very hardworking and make sure your taken care of. Hugo at the Altitude bar knows how to make great Old fashions and margaritas. At the sports bar the karaoke is fun and the bar tender there makes great drinks too. The only beer available is tecate light and regular. I went into town and went to baja brewery and grabbed a couple growlers of IPA. Yummiest! I will go back but will not pay for Altitude unless some changes are made.
Stayed 7 nights in Nov 2024

10/10 Excellent

Dr Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Los Cabo Vacation
The stay was wonderful the staff they were very accommodating and the place was very clean. I enjoy the different amenities that they have especially the gym and also the the food was was really good. I enjoy having to stay there.
Stayed 1 night in Dec 2024

4/10 Poor

Farideh

Very old building. Not updated. Paint and moister peeling off the wall. House cleanings don’t change the sheets even after 3 days that is usual in all hotels. Waiters in restaurants are not trained enough to know what and when to serve. You have to ask for items each time.
Stayed 5 nights in Nov 2024

6/10 Okay

Marika

Travelled with group
Liked: Cleanliness, staff & service, amenities
Krystal Grand sits toward the end of a beautiful, long beach with crashing waves and smooth sand. The hotel and rooms look nice and clean, and the staff is friendly and accommodating, especially the concierge and the Expedia concierge. Unfortunately, attention to details is missing. Bed legs were broken on two beds, shampoo missing from the bathroom and water bottles from the fridge upon our arrival. The A/C stopped working. The snack bar was out of cups, the towel stall out of towels (more than twice), the gym out of disinfecting wipes, the restaurant out of major drinks, etc. The buffet, when the hotel first opened, had excellent food with innovative cuisine. Now it’s the same grub, day after day, with no distinct flavors or recipes. There was only one set of salt and pepper shakers for the entire outdoor patio and all its tables. The Grill had people waiting for two hours one night for their meals and we were told that we probably wouldn’t want to stay unless we wanted to wait a long time. The Japanese restaurant didn’t seem to have much of a connection to Japan. The tempura veggies had mushy tempura and there were only two servers for a full restaurant. Menus were limited. The concierge and reception took care of the repairs and were accommodating, but even they couldn’t fix the poor quality of food. The music was blasted around the pools at full volume, making it impossible to find a quiet spot anywhere on the property at times. Things have changed a lot since 2017.
Stayed 5 nights in Nov 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024