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Holiday Inn Louisville East - Hurstbourne, an IHG Hotel

3.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Louisville East - Hurstbourne, an IHG Hotel

Exterior
Indoor pool, pool loungers
Exterior
Premium Room, 1 King Bed | Desk, blackout curtains, iron/ironing board, free cots/infant beds
Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews

7.8 out of 10

Good

Popular amenities

  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool
  • Breakfast available
    Breakfast available
  • Gym
    Gym
  • Housekeeping
    Housekeeping

Explore the area

Map
1325 South Hurstbourne Parkway, Louisville, KY, 40222
  • Oxmoor Center
    5 min drive
  • Southeast Christian Church
    6 min drive
  • Mall St. Matthews
    8 min drive
  • Louisville, KY (LOU-Bowman Field)
    9 min drive

Room options

View all photos for Standard Room, 2 Queen Beds

Room amenity

Standard Room, 2 Queen Beds

  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Double Beds

Premium Room, 2 Double Beds | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Premium Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Room amenity

Standard Room

  • 30 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Standard Room, 2 Double Beds, Accessible (Communications)

Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds, Accessible (Communications)

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible Bathtub (Communications)

Standard Room, 1 King Bed, Accessible Bathtub (Communications) | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Accessible Bathtub (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Communications)

Standard Room, 1 King Bed, Mobility Accessible (Communications) | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed, Mobility Accessible (Communications)

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 2 Double Beds

  • 30 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Standard Room, 1 King Bed

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed

Suite, 1 King Bed | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Suite, 1 Bedroom

  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Premium Room, 1 King Bed

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

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Exterior

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About this property

Holiday Inn Louisville East - Hurstbourne, an IHG Hotel

Suburban Louisville hotel in Jeffersontown with free parking
This smoke-free hotel features an indoor pool, a restaurant and a fitness centre. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a bar/lounge, a snack bar/deli and coffee/tea in a common area.
Holiday Inn Louisville East - Hurstbourne, an IHG Hotel offers 187 accommodations with coffee/tea makers and a hairdryer. Flat-screen televisions come with premium satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and free toiletries. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Louisville East - Hurstbourne, an IHG Hotel. During your stay, you'll be within walking distance of Hunnington Place Shopping Center. Features include free WiFi in public areas, free self-parking and a free area shuttle.
  • Free WiFi
  • Free self-parking
  • Enjoy American cuisine while dining at Winners Circle Restaurant
  • Buffet breakfast served daily for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and a porter
  • On-site recreation includes a gym
  • 5 minutes by car from Oxmoor Center and 8 minutes from Mall St. Matthews
  • Free local-area shuttle service
  • Dogs welcome for a fee
Holiday Inn Louisville East - Hurstbourne, an IHG Hotel offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre and 12 meeting rooms. Event space at this hotel measures 22000 square feet (2044 square metres) and includes conference space. A vending machine, multilingual staff, and a picnic area are also featured at the business-friendly Holiday Inn Louisville East - Hurstbourne, an IHG Hotel. A free area shuttle within 5 miles is available. Self parking is free.

This 3-star Louisville hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 9:00 AM.
Winners Circle Restaurant – This restaurant specialises in American cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free area shuttle up to 5 miles
  • Area shuttle
  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 9:00 AM for a fee: USD 10 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Winners Circle Restaurant

Family friendly

  • Free area shuttle
  • Free cot
  • Free rollaway/extra bed
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • 12 meeting rooms
  • 22,000 square feet of conference space
  • Business centre
  • Computer station

Outdoors

  • Picnic area
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Hand-held showerhead
  • Lift
  • Low-height counter and sink
  • Low-height door lock
  • Low-height view port in door
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 2 buildings
  • 7 floors
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Free rollaway/extra bed

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Early check-in subject to availability
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, Friday and Saturday:
  • Bar/lounge
  • Restaurant
  • Fitness facility
  • Indoor pool
The following facilities are closed on Sunday and Thursday:
  • Bar/lounge
  • Restaurant
  • Indoor pool

Access methods

Staffed front desk

Pets

  • Pets: USD 25.00 per accommodation, per day
  • Only dogs are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 18 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately USD 10 per person
  • Pet fee: USD 25.00 per accommodation, per day
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

We should mention

  • Up to 2 children aged 18 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Hurstbourne
Holiday Inn Hurstbourne Hotel
Holiday Inn Hurstbourne Hotel Louisville East
Holiday Inn Louisville East
Holiday Inn Louisville East Hurstbourne
Holiday Inn Louisville East Hurstbourne Hotel
Louisville Hurstbourne, An Ihg
Holiday Inn Louisville East Hurstbourne
Holiday Inn Louisville East - Hurstbourne, an IHG Hotel Hotel

Holiday Inn Louisville East - Hurstbourne, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 227 out of 580 reviews" "
Rating 8 - Good. 180 out of 580 reviews" "
Rating 6 - Okay. 89 out of 580 reviews" "
Rating 4 - Poor. 51 out of 580 reviews" "
Rating 2 - Terrible. 33 out of 580 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

6/10 Okay

Crystal

Travelled with family
Liked: Staff & service
Won't stay here again
Breakfast was gross & had a big, red "C" hanging on the wall from the health department. Our room was musty & humid. Bed sheets stuck to me at night. Our feet were black from walking around in our room. Couldn't get to the fridge bc the cabinet door was stuck. Pool is tiny and had maintenance men working in the ceiling.
Stayed 1 night in Jul 2024

8/10 Good

Kimberly

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was excellent except the WiFI connection. I couldn't connect my tablet or laptop to the WiFi
Stayed 1 night in Jul 2024

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

Rosalie

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
-
Stayed 2 nights in Jul 2024

10/10 Excellent

William

Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dog friendly
Stayed 5 nights in Jun 2024

4/10 Poor

Jacob

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The window in my room faces the lobby. Towels were horrible. Breakfast was not good. My a/c was not working and I woke up to it being 76 degrees in my room. Staff was short and seemed annoyed. The only staff member that greeted me was the very nice lady changing the trash by the elevators. Not worth it. I will not back.
Stayed 1 night in Jun 2024

4/10 Poor

Verified traveller

Liked: Staff & service
Stayed 3 nights in Jun 2024

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fire alarm went off, all is well.
Stayed 1 night in Jun 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Motorcycle trip
Stayed 1 night in Jun 2024

10/10 Excellent

Nahzja

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice.
Stayed 2 nights in May 2024

10/10 Excellent

Adam

Stayed 2 nights in May 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. We were in town for a family function and we're traveling with a cake that needed to be refrigerated and there were able to store it overnight for us. Will definitely stay here next time we are in town
Stayed 2 nights in Apr 2024

8/10 Good

rayon

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
They didnt clean my room
Stayed 2 nights in Apr 2024

10/10 Excellent

roberta

Stayed 1 night in May 2024

10/10 Excellent

Blue

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Hotel was really nice and clean. Huge parking lot that accommodated our car hauler.
Stayed 3 nights in Apr 2024

4/10 Poor

Juan

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness, staff & service
I called 2 weeks prior to going and asked about a discount that they were giving to my car club to get a discount since we were booking so many rooms I get to the place and was told they couldn’t do anything for me. Ok no problem it is what it is. Then I go and get a hair cut came back to room to find all the towels were gone and none were replaced had to call down to lobby and ask for some waitress an hour and a half and nothing so I had to use a damn floor mat towel to dry myself as well as my wife did I brought it up to the ladies at the counter and they looked at me as if they didn’t care so much for customer service. Was there 4 nights made bed one time throughout trash once never came back with extra towels or clean ones. Just a joke of service most disappointing stay I’ve ever had and paid damn near a thousand dollars for this horrible service.
Stayed 4 nights in Apr 2024

10/10 Excellent

Danyelle

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
From the outside the property looks horrible and unsafe, there was a used condom in the parking lot. The water wasn’t working when we got there. It didn’t start working until way later night. The person that cleaned our room only pulled the cover over and didn’t fix the sheet. Didn’t get towels until I asked the housekeeper for them. Hotel is in walking distance of ihop and other things. The front of the hotel was blocked off.
Stayed 4 nights in Apr 2024

6/10 Okay

Ruslan

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room I was given smelled terrible, expensive but the breakfast not included
Stayed 2 nights in Apr 2024

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Super nice property and staff were all very nice! The front desk at check in was superb and the bartender both nice was the sweetest!!
Stayed 2 nights in Apr 2024

10/10 Excellent

Toyia

Stayed 1 night in Apr 2024

10/10 Excellent

katie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing!
Stayed 2 nights in Mar 2024

8/10 Good

Chris

Stayed 2 nights in Mar 2024