4/10 Huono
Ma Victoria
Matkusti ryhmän kanssa
20.10.2024
Huonoa: Palvelut/mukavuudet
We booked a hotel with an airconditioning no matter what the temperature outside is. The airconditioning at the hotel was not working. It was still hot when we got there and the staff has different explanations. We wanted a room that is cold when we got back from walking outside but we never got this. Instead they brought us an electric fan and allowed us to open the windows at night which is cooler but the problem is the noise outside stops around 2 to 3 qm and starts very early. When we talked to the assistant manager named Claudia, she said she can’t do anything about it and would not give us any partial refund to compensate for the trouble. Instead she was rude. Didn’t even apologized. Even asking me if I was hot in the lobby. Which is not the point. The point is you advertised your hotel to have an airconditioning so it should have one. Or rather that you have an airconditioning but it only emits hot air. The other staff members admitted that the airconditioning is not working . One time even brought us coke in the room because it was a hot afternoon and was very hot in the room. Breakfast is the same eveyday. You could get a more sumptous bfast for 15 euros /head that they charge , outside .
Ma Victoria
Yöpyi 3 yötä lokakuussa 2024
