2/10 Hirveä
Carlo D.
10.11.2024
Huonoa: Siisteys
Bad experience
Even if we booked this stay well in advance we got stuck on our trip due a severe winter storm. We sent a message to the host 48 hours before our planned stay explaining the situation and asking to move our reservation to the next day, if possible. Zero answers for more than 24h so we had to find another place to stay. Only when I contacted Vrbo customer service (after more than 24h from my initial request), and they called the host he refused to give us any refund. While I do respect the refund policy I do not accept the complete lack of communication and respect of guests. This property should not be listed as a short term rental with such a poor management and attitude.
Carlo D.
Yöpyi 1 yön marraskuussa 2024