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Grand Hotel Europe

4.0 star property

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Photo gallery for Grand Hotel Europe

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi
Bar (on property)
Junior Studio Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi
Lobby
Lobby sitting area

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • 24/7 front desk
  • Parking available
  • Laundry
  • Housekeeping

Explore the area

Map
Haldenstrasse, 59, Lucerne, 6006
  • Lake Side Promenade
    ‪1 min walk‬
  • Swiss Transportation Museum
    ‪12 min walk‬
  • Chapel Bridge
    ‪20 min walk‬
  • Zürich (ZRH)
    ‪67 min drive‬

Room options

View all photos for Standard Double Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room, 1 Bedroom

  • Sleeps 2
  • 2 Single Beds

View all photos for Junior Studio Suite, 1 Bedroom

Junior Studio Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Junior Studio Suite, 1 Bedroom

  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Superior Double Room, 1 Bedroom

  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room Single Use, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Double Room Single Use, 1 Bedroom

  • Sleeps 1
  • 2 Single Beds

View all photos for Superior Double Room Single Use, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Superior Double Room Single Use, 1 Bedroom

  • Sleeps 1
  • 2 Single Beds

View all photos for Panoramic Double Room Single Use, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Panoramic Double Room Single Use, 1 Bedroom

  • Sleeps 1
  • 2 Single Beds

View all photos for Standard Quadruple Room, 1 Bedroom

Standard Quadruple Room, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Quadruple Room, 1 Bedroom

  • Sleeps 4
  • 2 Single Beds and 1 Queen Sofa Bed

View all photos for Panoramic Double Room, 1 Bedroom

Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Panoramic Double Room, 1 Bedroom

  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Triple Room, 1 Bedroom

Standard Triple Room, 1 Bedroom | Hypo-allergenic bedding, in-room safe, iron/ironing board, free WiFi

Standard Triple Room, 1 Bedroom

  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed

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About this property

Grand Hotel Europe

Boardwalk/promenade hotel with free breakfast and 24-hour front desk
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, laundry facilities, a 24-hour front desk and a computer station are on-site. Change of towels is available on request
Grand Hotel Europe offers 177 accommodations with a safe and coffee/tea makers. 48-inch flat-screen televisions come with satellite channels.

Bathrooms include baths or showers and hairdryers. This Lucerne hotel provides complimentary wireless Internet access, with a speed of 250+ Mbps (good for 3–5 people or up to 10 devices). Hypo-allergenic bedding, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

During your stay at Grand Hotel Europe, you're just a quick walk from Lake Side Promenade. You'll find features such as free breakfast and free WiFi in public areas, plus a restaurant.
  • Free buffet breakfast served daily
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking available for a fee
  • Amenities include a computer, laundry facilities and multilingual staff
  • 12 minutes by foot from Swiss Transportation Museum and a 3-minute drive from Chapel Bridge
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is available daily. A computer station is on site and WiFi is free in public spaces.

A vending machine, multilingual staff, and laundry facilities are also featured at Grand Hotel Europe. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Lucerne hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:30 AM to 10:00 AM.
Grand Hotel Europe has a restaurant on site.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Portuguese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Covered parking on site (CHF 25 per night; includes in/out privileges)
  • Limited on-site parking
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 6:30 AM to 10:00 AM
  • A bar/lounge
  • A restaurant

Things to do

  • Wine tasting room

Family friendly

  • Highchair
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station

Outdoors

  • On a lake
  • On the boardwalk/promenade

Accessibility

  • Area rugs in room
  • Lift
  • Smooth flooring in room

Room amenities

Bedroom

  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 48-inch flat-screen TV with satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Restaurant dining guides

More

  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 13 November 2024 to 30 April 2025 (completion date subject to change). The following areas are affected:
  • Lift
  • Exterior
  • Hallway
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Covered self-parking fee: CHF 25 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and outdoor lighting
Front desk staff will greet guests on arrival at the property.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 4 stars.

Property is also known as

Grand Hotel Europe AG
Grand Hotel Europe Hotel
Grand Hotel Europe Lucerne
Grand Hotel Europe Hotel Lucerne

Grand Hotel Europe Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 23 out of 48 reviews
Rating 8 - Good. 13 out of 48 reviews
Rating 6 - Okay. 7 out of 48 reviews
Rating 4 - Poor. 4 out of 48 reviews
Rating 2 - Terrible. 1 out of 48 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

9.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Dean

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Molly, Singapore

Liked: Property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

LESLIE

Stayed 1 night in Sep 2024

10/10 Excellent

Narmin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I read both the good and bad reviews before reserving to be honest I had my doubts before the actual arrival. For context, I’ve travelled quite a bit, stayed in some of the best hotels and generally I’m a picky person. Let me tell you that this is one of the best hotels I’ve ever stayed in. What a cute soulful place!! Check in was a breeze, they let me do so early even. The room was spacious, neat, the bathroom was impeccably clean (and white so u can actually see how clean it is). no bugs in the room (I checked). But obviously if you sleep w the windows open you’ll invite the nocturnal fauna in your room. They have portable air conditioners in the room to compensate, though I agree that window screens would do wonders in this case. The lake views are of course unmatched. The restaurant was very reasonably priced, food was delicious and hearty. Some reviews commented on lack of luggage ramp and I only had a backpack but how can one complain about this given the historic beauty of this building? It’s only a few steps up & the property sent me a message ahead of time offering to help with luggage at arrival. That is 5 star service to me. One thing I regret is that I didn't get a chance to see the inside of the building much to feel the history bc I was with my niece and for just one night we had very little time in the hotel. I will make sure to see it one day to try to imagine the splendor of this place in its day. Overall, a 5 star stay in a beautiful town.
Stayed 1 night in Sep 2024

8/10 Good

Kevin

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2024

10/10 Excellent

Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 2 nights in Sep 2024

8/10 Good

Bhavin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two night Lucerne Stay
The Hotel was very good and clean. Breakfast was very nice. Shared parking with the apartment complex was a bit difficult but workable.
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at this hotel. Was the room hot at first? (It was 30 degrees and sunny outside.) Yes, but it cooled down once the ventilation system started up, and we all slept well. We had a room on the first floor, and the cutest little balcony. If you're looking for a brand new hotel, this is not the place for you. But its age is its charm, and we enjoyed the elegance of this hotel very much. It was sparkling clean, and all the hotel staff was friendly and helpful. We had a great supper in the bar. We would stay again without hesitation.
Stayed 1 night in Aug 2024

6/10 Okay

Sarah

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pro: Bus stop right in front of property which made it more convenient to train station and old town, good breakfast buffet, fan in room, comfortable beds Con: no air conditioning and extra fan was never brought to our room, it was almost unbearable heat and humidity during our stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whilst checking in the staff were excellent and explained everything fully in order to make the most of the visit. The free use of buses was discussed and it was so easy with the bus stop being right outside the hotel.
Stayed 2 nights in Jul 2024

8/10 Good

Bryan

A very enjoyable stay, great location on the lake with easy access to transport to town. Staff were excellent annd breakfast was good. Only downside was no a/c but was ok at night with provided fans. I very much recommend this hotel.
Stayed 3 nights in Jul 2024

10/10 Excellent

Ranga

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very courteous and responsive front desk. Convenient room amenities. Adequately functional. Excellent breakfast. Easy access to HBF.
Stayed 3 nights in Jul 2024

4/10 Poor

Pankaj

Travelled with family
No Air conditioner. Very hot here in July It was in my filter when I booked my hotel initially As must have AC. It was listed as AC providing hotel but not available at the property. Very disappointing!!
Stayed 4 nights in Jul 2024

10/10 Excellent

Lauren

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
very good
Stayed 3 nights in Jun 2024

6/10 Okay

Abolfazl., Los Angeles

Disliked: Cleanliness
Location was good.
Stayed 2 nights in Jun 2024

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elegant hotel with beautiful gardens, fantastic location with balcony view of the lake, at an affordable price. Excellent breakfast and modern facilities all round in rooms, retaining old world charm and beauty down stairs, and still for an affordable price. Friendly and helpful made a pleasurable stay complete.
Stayed 1 night in Jun 2024

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2024

8/10 Good

maria a

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
El hotel es muy antiguo. Está muy bien ubicado pero aunque está muy limpio y organizado no justifica el precio porque es demasiado viejo. Sin embargo nos dieron una habitación con vista al lago y eso hizo más agradable la estancia Al igual que el tamaño de la habitación es muy bueno. Pero el desayuno es muy regular Muy pero muy básico
Stayed 2 nights in Jun 2024

10/10 Excellent

Ahmad, Doha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 2 nights in May 2024

4/10 Poor

Mercedes

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
We checked in on a rainy day and when we opened the bed there was a big brown stain with a hair by it. Looks like they did not change the sheets. Room is very dated. The price you pay if for the location and not for your stay.
Stayed 1 night in May 2024

10/10 Excellent

Boris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel located very close to the lake Lucerne with awesome lake view room and balcony. The room was clean and the bed comfortable. Hotel staff was very nice, gave us suggestions on sight seeing and transportation options in Lucerne. Breakfast was tasty with wide selection and frendly hostess.
Stayed 1 night in Sep 2023

6/10 Okay

Jeanette

Travelled with group
Liked: Cleanliness
Disliked: Room comfort
The place has Old World charm. Accessible to bus. Unfortunately, it was hot during our stay, since there is no air conditioner in the room.
Stayed 1 night in Sep 2023

8/10 Good

PAWAN, SYOSSET

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, great staff, clean, convenient and extremely kind. We checked out at 4am for a train to the airport and they packed individual boxes breakfasts for our family.
Stayed 1 night in Aug 2023

8/10 Good

Mahmood Ali

Stayed 2 nights in Aug 2023