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Grand Hotel National

5.0 star property
VIP Access

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Photo gallery for Grand Hotel National

Front of property
Front of property
Suite (Ritz) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated
Restaurant
Boating

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
  • Parking available

Explore the area

Map
Haldenstrasse 4, Lucerne, LU, 6006
  • Lion Monument
    ‪7 min walk‬
  • Chapel Bridge
    ‪10 min walk‬
  • KKL Lucerne
    ‪11 min walk‬
  • Zürich (ZRH)
    ‪65 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

Design Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

Design Apartment, 1 King Bed

  • Sleeps 6
  • 1 King Bed

Classic Room (Design)

  • Sleeps 2
  • 1 King Bed and 1 Queen Bed

Superior Room (Design)

  • Sleeps 3
  • 1 King Bed

Deluxe Room (Design)

  • Sleeps 3
  • 1 King Bed

Junior Suite (Design Rooftop)

  • Sleeps 4
  • 1 King Bed

View all photos for Suite (Ritz)

Suite (Ritz) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Suite (Ritz)

  • Lake view
  • Sleeps 4
  • 2 Single Beds

View all photos for Classic Room, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, City View

  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Junior Suite (Empire)

Junior Suite (Empire) | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Junior Suite (Empire)

  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, Lake View

Superior Room, Lake View | Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, Lake View

  • Lake view
  • Sleeps 3
  • 2 Single Beds

View all photos for Deluxe Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Deluxe Room, Lake View

  • Lake view
  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Room, City View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Superior Room, City View

  • City view
  • Sleeps 3
  • 2 Single Beds

View all photos for Classic Room, Lake View

Hypo-allergenic bedding, minibar, in-room safe, individually decorated

Classic Room, Lake View

  • Lake view
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Hotel Des Balances

  • Pet-friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.8 out of 5, Exceptional, (801)
The price is €299
for 1 room
includes taxes & fees
28 Apr - 29 Apr
Hotel Des Balances

About this property

Grand Hotel National

Lakefront hotel with 4 restaurants and full-service spa
4 restaurants, a full-service spa and an indoor pool are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna and a 24-hour business centre are on-site.
Grand Hotel National offers 41 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. 40-inch flat-screen televisions come with digital channels. Bathrooms include baths or showers, bathrobes, slippers and designer toiletries.

This Lucerne hotel provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. Hypo-allergenic bedding and an iron/ironing board can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include an indoor pool and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, Harbour of Serenity. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us they can't get enough of Grand Hotel National's great location. During your stay, you're just a quick walk from Grand Casino Lucerne. Enjoy features like free WiFi in public areas, plus 4 restaurants and a full-service spa.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 4 restaurants, a coffee shop and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the indoor pool
  • Treat yourself to deep-tissue massages, aromatherapy or reflexology at Harbour of Serenity
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a sauna and bicycles to rent
  • Guests have great things to say about the helpful staff and the location
  • 10 minutes by foot from Chapel Bridge and a 3-minute drive from Swiss Transportation Museum
  • Airport and local-area shuttle service available for a fee
  • Pets welcome for a fee
Grand Hotel National offers its guests a full-service spa, an indoor pool, and a sauna. There are 4 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

A 24-hour business centre and meeting rooms are available. Spa services, a terrace, and multilingual staff are also featured at the luxury Grand Hotel National. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available.

This 5-star Lucerne hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7 AM to 11:00 AM.
Grand Hotel National has 4 restaurants on site.
24-hour room service is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Parking on site (CHF 35 per day; includes in/out privileges)
  • Valet parking on site (CHF 35 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7 AM to 11:00 AM for a fee: CHF 39 per person
  • 4 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • On a lake
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Hot stone massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Desk
  • Free daily newspapers
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 3 AM
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: CHF 30 per pet, per night
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CHF 100.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.10 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.80 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CHF 39 per person
  • Airport shuttle fee: CHF 360 per vehicle (one way)
  • Self-parking fee: CHF 35 per day (in/out privileges)
  • Valet parking fee: CHF 35 per night
  • Pet fee: CHF 30 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: CHF 100.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Grand Hotel National offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 5 stars.

Property is also known as

Grand Hotel National
Grand Hotel National Lucerne
Grand National Hotel
Grand National Lucerne
Hotel Grand National
Hotel National
Grand Hotel Lucerne
Grand Hotel National Hotel
Grand Hotel National Lucerne
Grand Hotel National Hotel Lucerne

Grand Hotel National Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 581 out of 792 reviews
Rating 8 - Good. 136 out of 792 reviews
Rating 6 - Okay. 51 out of 792 reviews
Rating 4 - Poor. 16 out of 792 reviews
Rating 2 - Terrible. 8 out of 792 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Stayed 1 night in Jan 2025

4/10 Poor

Alexandra

Travelled with family
We had the suite but didn’t have any heat. The room was freezing
Stayed 1 night in Dec 2024

10/10 Excellent

Crizaleo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Adena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, clean rooms, friendly staff,
Stayed 2 nights in Dec 2024

8/10 Good

Kelsey

Stayed 4 nights in Nov 2024

10/10 Excellent

Kirk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Beautiful hotel on the lake!
Stayed 2 nights in Dec 2024

10/10 Excellent

Marc

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible property, perfect location.
Stayed 1 night in Dec 2024

8/10 Good

Avtar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand style
Beautiful old European style hotel. An enormous room beautifully decorated with a great view of the lake. Staff was excellent.
Stayed 2 nights in Nov 2024

10/10 Excellent

Dawn, Aurora

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such an amazing hotel, location, service, food, staff … Superb!!
Stayed 1 night in Nov 2024

10/10 Excellent

Alec

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

8/10 Good

Pantelis

Stayed 1 night in Sep 2024

10/10 Excellent

Amanjot

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My parents thoroughly enjoyed their stay and still talk about the breakfast they would have at the hotel.
Stayed 1 night in Sep 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, beautiful room, with very comfortable beds. Rooms and bathroom very clean. Loved our stay here. My only issue was breakfast, the service was terrible, the staff were faffing about trying to look busy rather than service customers, it took 25 mins from ordering for the cooked option to arrive and the place was a ¼ full at best. I would recommend you get breakfast elsewhere.
Stayed 2 nights in Sep 2024

8/10 Good

judith

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel lovely and updated but they placed us in a room which was tiny and should have only been booked for a single. Could not switch because of full iccupancy
Stayed 2 nights in Sep 2024

10/10 Excellent

brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Sep 2024

10/10 Excellent

Michael, Santa Fe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really liked the friendly and helpful staff, they made us feel special.
Stayed 3 nights in Sep 2024

10/10 Excellent

Demian, South Orange

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

8/10 Good

John

Stayed 7 nights in Aug 2024

8/10 Good

William

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Staff were very helpful, particularly Ghirlaine and Phillip. Wheelchair access was a bit difficult because of the age of the property. One of the “Grandes dames” hotels of the world.
Stayed 2 nights in Sep 2024

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

10/10 Excellent

Andrew, North Bergen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay ! Luxury hotel at the best location in town!
Stayed 6 nights in Aug 2024

10/10 Excellent

Reza

Stayed 5 nights in Aug 2024

10/10 Excellent

Dwight

Stayed 2 nights in Jul 2024