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Hotel Schlüssel

3.0 star property

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Photo gallery for Hotel Schlüssel

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down duvets, in-room safe, individually decorated
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | View from room
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down duvets, in-room safe, individually decorated
Point of interest
Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down duvets, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Room service
  • 24/7 front desk
  • Housekeeping
  • Free WiFi
  • Restaurant

Explore the area

Map
Franziskanerplatz 12, Lucerne, 6003
  • Chapel Bridge
    ‪4 min walk‬
  • Lucerne Town Hall
    ‪5 min walk‬
  • KKL Lucerne
    ‪9 min walk‬
  • Zürich (ZRH)
    ‪57 min drive‬

Room options

View all photos for Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom | Premium bedding, down duvets, in-room safe, individually decorated

Deluxe Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • City view
  • 30 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

City view

Family Room, 2 Queen Beds, Non Smoking, Private Bathroom

  • City view
  • 30 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

City view

Standard Double Room, 1 Queen Bed, Non Smoking, Private Bathroom

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hotel Schlüssel

Hotel with a restaurant, steps from Franciscan Church
This smoke-free hotel features a restaurant, a 24-hour front desk and free Wi-Fi in public areas. Other amenities include multilingual staff assistance.
Hotel Schlüssel offers 10 accommodations with a safe and a hairdryer. Each accommodation is individually furnished and decorated. Beds feature down duvets and premium bedding. Guests can surf the web using the complimentary wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)).

Bathrooms include a shower and complimentary toiletries. Business-friendly amenities include desks and desk chairs. Additionally, rooms include fans and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Hotel Schlüssel, you're just a quick walk from Chapel Bridge. Features include free WiFi in public areas and a restaurant.
  • Free Wi-Fi (speed: 250+ Mbps (good for 3–5 people or up to 10 devices))
  • Enjoy Regional cuisine while dining at Restaurant Schlüssel
  • Amenities include multilingual staff, a lift and a terrace
  • Steps from Franciscan Church and 3 minutes on foot from Jesuit Church
There's a restaurant on site. Public spaces have free WiFi. A terrace, multilingual staff, and room service (during limited hours) are also featured at Hotel Schlüssel.

This 3-star Lucerne hotel is smoke free.

Restaurant Schlüssel – This restaurant specialises in Regional cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Room service (during limited hours) is available.

Languages

English, French, German

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Offsite parking available (CHF 20 per night)
  • Street parking available

Food and drink

  • A restaurant

Restaurants on site

  • Restaurant Schlüssel

Things to do

  • Art gallery
  • Designer stores
  • Shopping centre

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible path to lift

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Limited room service

More

  • Desk
  • Desk chair
  • Fan
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before 11 AM
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival at the property
At check-in, guests must provide a record of full COVID-19 vaccination
COVID-19 vaccination record requirement applies to all guests aged 12 and older; guests must have received complete COVID-19 vaccination at least 14 days prior to check-in

Access methods

Access code, staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 7 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: CHF 2.00 per person, per night. This tax does not apply to children under 12 years of age.
  • Tourism fee: CHF 2.50 per person, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: CHF 20 per night (262 ft away)
  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Guests will receive an email 24 hours before arrival with check-in information and an access code. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 7 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Schlüssel Lucerne
Schlüssel Lucerne
Hotel Schluessel
Hotel Schlüssel Hotel
Hotel Schlüssel Lucerne
Hotel Schlüssel seit 1545
Hotel Schlüssel Hotel Lucerne
Boutique Hotel Schlüssel seit 1545

Hotel Schlüssel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 116 out of 174 reviews
Rating 8 - Good. 39 out of 174 reviews
Rating 6 - Okay. 10 out of 174 reviews
Rating 4 - Poor. 5 out of 174 reviews
Rating 2 - Terrible. 4 out of 174 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Kelvin

Disliked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

4/10 Poor

Massimo Roberto

Travelled with group
es war leider nicht den goldene schlussel boutique hotel weil er zur zeit zu ist. wir wurden in goldenes Stern hotel umgeteilt. ich war sehr enteuchen weil ich einen anderen Hotel erwartet hat und keine zimmer sauber aber einfach keinen boutique hotel kategorie
Stayed 1 night in Feb 2024

10/10 Excellent

Marie-Claude

Stayed 1 night in Nov 2023

10/10 Excellent

benedikte

Stayed 1 night in Nov 2023

8/10 Good

Mª Magdalena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

Franco

Stayed 1 night in Sep 2023

8/10 Good

ANDREW

Stayed 1 night in Sep 2023

10/10 Excellent

Robin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Clean, comfortable, quiet stay

Clean, comfortable, quiet, and big towels! Good location close to the water and many restaurants. Staff could not have been more welcoming! Everybody was wonderful.
Stayed 1 night in Sep 2023

6/10 Okay

Sahar

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
We stayed here for two nights. Our experience was more like renting an apartment from a private person that a room in a hotel. The reception desk was not available at check in, and few times I needed something for my room maybe after 4 pm. Overall room was clean but everyone who rent a room should be aware of the church bells that go off every 15 minutes, even during the nights.
Stayed 2 nights in Aug 2023

10/10 Excellent

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

4/10 Poor

Paul

Travelled with family
Disliked: Amenities, property conditions & facilities
overall, I don't like it and will not recommend it. it is convenient, however, the room is very small, without air conditioning. it was very warm. by opening the widow overnight, I got street noise as well as a large number of mosquito bites.
Stayed 2 nights in Jul 2023

8/10 Good

jean-michel

Stayed 2 nights in Jul 2023

10/10 Excellent

Gail

Stayed 1 night in Jul 2023

10/10 Excellent

Terri

Stayed 2 nights in Jul 2023

10/10 Excellent

Kristie

Stayed 1 night in Jul 2023

10/10 Excellent

MENG

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is nice and the staffs are awesome!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel within walking of many attractions.
Stayed 1 night in Jun 2023

10/10 Excellent

Jean-Claude

Stayed 5 nights in May 2023

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

4/10 Poor

Martha

Stayed 1 night in May 2023

10/10 Excellent

Tung-Chang

Business traveller
Liked: Property conditions & facilities
Stayed 2 nights in Apr 2023

10/10 Excellent

XIAOMAI

Stayed 2 nights in Mar 2023

8/10 Good

agima

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2023

10/10 Excellent

Diego

Stayed 2 nights in Mar 2023

10/10 Excellent

Steen

Stayed 1 night in Mar 2023