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Matsubara Acqua Park Hotel

3.0 star property

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Photo gallery for Matsubara Acqua Park Hotel

Aerial view
Standard Room | Minibar, in-room safe, rollaway beds, free WiFi
Lobby
Exterior
Lobby

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • Pool
  • Breakfast included
  • Housekeeping

Explore the area

Map
Avenida Brigadeiro Eduardo Gomes 1551, Cruz das Almas, Maceió, AL, 57032-230
  • Jatiuca Beach
    ‪8 min walk‬
  • Parque Shopping Center Maceio
    ‪9 min walk‬
  • Ponta Verde Beach
    ‪17 min drive‬
  • Maceio (MCZ-Zumbi dos Palmares Intl.)
    ‪40 min drive‬

Room options

View all photos for Standard Room

Standard Room | Minibar, in-room safe, rollaway beds, free WiFi

Standard Room

  • 25.9 sq m
  • Sleeps 4
  • 1 King Bed and 2 Single Beds

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About this property

Matsubara Acqua Park Hotel

Beach hotel with 2 outdoor pools, near Parque Shopping Center Maceio
At Matsubara Acqua Park Hotel, relax at one of the 2 outdoor swimming pools, play on the nearby beach or spend the day at a complimentary water park.
Matsubara Acqua Park Hotel offers 110 air-conditioned accommodations with minibars and a safe. Televisions come with cable channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a complimentary water park, Access to hot tub and a sauna.

Children aged under 5 years old are not allowed in the swimming pool or hot tub without adult supervision.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Matsubara Acqua Park Hotel. During your stay, you're just a quick walk from Lagoa da Anta Beach. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a poolside bar and a bar/lounge
  • Splash around at the free water park with a waterslide or swim in the 2 outdoor pools
  • Amenities include a front desk safe, a lift and a shared microwave
  • On-site recreation includes a sauna and a playground
  • Within a 10-minute walk of Jatiuca Beach and Parque Shopping Center Maceio
Matsubara Acqua Park Hotel offers its guests a complimentary water park, 2 outdoor swimming pools, a waterslide, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A children's pool, a sauna, and a complimentary children's club are also featured at the family-friendly Matsubara Acqua Park Hotel. Self parking is free.

This 3-star Maceió hotel is smoke free.

Guests are served a free buffet breakfast daily from 6:00 AM to 10:00 AM.
On-site venue – This restaurant specialises in international cuisine.
Room service (during limited hours) is available.

Languages

German, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 6:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar
  • A restaurant

Things to do

  • 2 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Hot tub
  • Playground
  • Sauna
  • Waterslide

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • Children's pool
  • Children's toys
  • Free children's club
  • Free water park access
  • Playground
  • Rollaway/extra bed (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Shared microwave

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Direct access to the beach
  • Garden
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Spa

  • Massage

Accessibility

  • Lift

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 4:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 5 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for BRL 90 per night.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: BRL 90 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Long-term renters welcome
Safety features at this property include a smoke detector and a security system
Front desk staff will greet guests on arrival at the property.

We should mention

  • At check-in, parents or a legal guardian travelling with children under 18 years old are obligated to present the child's birth certificate and an identity card with a photo (for example, a passport). For international travels to Brazil, if only one of the parents is travelling with the child, the parent must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. If the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People intending to travel to Brazil with children must consult with the Brazilian consulate prior to travelling for more information.
  • Up to 2 children aged 5 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Matsubara
Matsubara Acqua Park Hotel Maceio
Matsubara Hotel Maceio
Matsubara Maceio
Matsubara Hotel Maceio, Alagoas, Brazil
Matsubara Acqua Park Maceio
Matsubara Acqua Park
Matsubara Acqua Park
Matsubara Acqua Park Hotel Hotel
Matsubara Acqua Park Hotel Maceió
Matsubara Acqua Park Hotel Hotel Maceió

Matsubara Acqua Park Hotel Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 105 out of 346 reviews
Rating 8 - Good. 89 out of 346 reviews
Rating 6 - Okay. 69 out of 346 reviews
Rating 4 - Poor. 45 out of 346 reviews
Rating 2 - Terrible. 38 out of 346 reviews

7.2/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Excellent

Thalissa

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly and polite, excellent customer service, great pool area and safe environment for children. Also breakfast was amazing!!!
Stayed 2 nights in Mar 2024

2/10 Terrible

Martin

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
We paid for what we saw in the pictures, but in reality the Matsubara hotel is not what you see there. The pictures on Expedia are from when the hotel was new. The rooms are old, dirty and poorly maintained. We only spent a few hours until we decided to go to another place.
Stayed 1 night in Feb 2023

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Feb 2020

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities

Hotel precisa de reforma urgente

O prédio é antigo e não recebe uma reforma há muito tempo, falta pintura e cuidado com manutenções dos chuveiros (não fechava completamente, mesmo depois da reclamação no balcão) e torneiras. A porta do armário estava emperrada. o piso do quarto estava sujo e mesmo depois de solicitar a limpeza, não era possível andar descalço. O parque aquático é bom, e os salva vidas são bastante atentos principalmente com as crianças. durante a semana tem atividades para as crianças das 18h as 20h o que foi muito legal. um dos elevadores ficou fora de serviço, eles são muito velhos e carecem de manutenção. Não recomendaria o hotel, o parque sim, mas o hotel está muito mal cuidado.
Stayed 7 nights in Jan 2025

8/10 Good

José Aparecido

Travelled with family
Liked: Cleanliness, staff & service
PARA DAR 5 ESTRELA SO FALTO U UMA COISA,O CHUVEIRO NO NOSSO APARTAMENTO NÃO ESTAVA AQUECENDO ,NOS 4 DIAS QUE FICAMOS LA SO FUNCIONOU 1 DIA. MAS TIRANDO ISSO ESTAVA OTIMO,CAFE DA MANHÃ MUITO BOM,ESTACIONAMENTO BOM. FUNCIONARIOS BEM RECEPTIVOS.
Stayed 4 nights in Jan 2025

8/10 Good

Silvana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O quatro é grande e espaçoso, confortavel, mas é antigo. A parte externa precisa com urgencia de uma reforma completa. O café da manha era o chamativo do hotel nos anos anteriores. Mas atualmente o café da manha decaiu muito.
Stayed 3 nights in Jan 2025

10/10 Excellent

Sergio Ricardo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

6/10 Okay

Danielma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities

Excelência no atendimento, precisando de melhoria.

Ótimo atendimento, café da manhã muito bom. Porém Acqua Park com possibilidade de melhoria na água (tratamento) prédio precisando de uns reparos para ficar mais confortável o ambiente.
Stayed 2 nights in Jan 2025

4/10 Poor

Italo

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Péssimo

Hotel acabado, precisando de muitas reformas, colchões velhos, cheiro de mofo, toalhas e lençóis velhos, não volto nunca mais
Stayed 1 night in Jan 2025

2/10 Terrible

POLYANA

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Juliete

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

2/10 Terrible

Anibal

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel Insalubre

O hotel não corresponde as imagens divulgadas no site. O hotel é insalubre. O meu quarto tinha infiltrações; mofo; vazamentos; cupim; o ar condicionado não funcionou. Um absurdo. Perdi meu passeio. O parque aquático é sujo; a água da piscina estava suja; os tobo águas são velhota e enferrujados com risco de desabamento.
Stayed 3 nights in Jan 2025

2/10 Terrible

Márcio

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

2/10 Terrible

Carolina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Limpeza horrível, estrutura precária. Prédio antigo sem reformas. Banheiro sem porta no box. Muito ruim
Stayed 1 night in Nov 2024

8/10 Good

Jose Henrique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel organizado embora seja um pouco antigo! Atendimento excelente!
Stayed 3 nights in Dec 2024

8/10 Good

Marcus S P Jurubeba

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Ariano

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2024

6/10 Okay

Sandra

Travelled with family

Qualidade caindo a cada ano

No apto a agua da pia só saia quente e o frigibar é minusculo para nao caber nada que o hospede traga de fora, alem disso nao gela muito. No parque aquatico eles ficam revesando os toboaguas, parte funciona de manha e parte funciona a tarde. Nao tem mais garcom, temos que ficar levantando toda hora e ir no caixa que fica distante para pagar as coisas antecipadamente.
Stayed 3 nights in Dec 2024

10/10 Excellent

Weslley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Camila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi tudo perfeito, do check in ao checkout. Mas só um houve um imprevisto que foi a queda de energia no período da tarde madrugada. Tirando isso foi muito tranquilo.
Stayed 1 night in Dec 2024

2/10 Terrible

MARIA G O

Stayed 1 night in Dec 2024

4/10 Poor

Katie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Marcos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Foi uma ótima escolha para minha família. Minha sogra e meu sogro estavam juntos nessa viagem e precisávamos de acessibilidade também, então o hotel tem uma acessibilidade ótima a praia então isso foi muito bom. As piscinas e o cafe muito bom.
Stayed 7 nights in Oct 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Nov 2024