Central hostal connected to the convention centre in Madrid with a 24-hour front desk
A snack bar/deli, coffee/tea in a common area and a 24-hour front desk are available at this smoke-free hostal. Free WiFi in public areas and a free manager's reception are also provided. Additionally, tour/ticket assistance, a communal living room and a front desk safe are on-site.
Hostal Royal Cruz offers 12 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with digital channels.
Bathrooms include a shower and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.
Our customers tell us that they can't get enough of the helpful staff at Hostal Royal Cruz. During your stay, you'll be connected to the convention centre and just a quick walk from Puerta del Sol. You'll find features such as free WiFi in public areas and a free manager's reception, plus a snack bar/deli.
Free WiFi
Amenities include a front desk safe, a lift and a communal living room
Steps from Plaza de Santa Ana and 3 minutes on foot from Puerta del Sol
Airport shuttle service available for a fee
There's a snack bar/deli on site. A free manager's reception is offered daily. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Hostal Royal Cruz also features tour/ticket assistance, coffee/tea in common area, and a front desk safe.
This 3-star Madrid hostal is smoke free.
The hostal hosts a free manager's reception daily.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transport
24-hour return airport shuttle at scheduled times and on request for a surcharge
Limited on-site parking
Onsite parking options include a garage
Food and drink
Coffee and tea in common areas
Free daily manager's reception
Snack bar/deli
Family friendly
Snack bar/deli
Soundproofed rooms
Conveniences
24-hour front desk
Luggage storage
Safe at front desk
Guest services
Housekeeping (daily)
Tour and ticket assistance
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Handrails in stairways
Lever door handles
Lift
Visual alarms in hallways
Well-lit path to entrance
Room amenities
Bedroom
Premium bedding
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with digital channels
More
Air conditioning
Heating
Safe
Soundproofed rooms
Policies
Check-in
Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18
Check-out
Check-out before 11:00 AM
Contactless check-out
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
No pets allowed
Children and extra beds
Children are welcome.
Rollaway/extra beds are available for EUR 15.0 per night.
Cots (infant beds) are available for EUR 10.0 per night.
Payment types at the property
Important information
Optional extras
The fees and deposits listed below will be charged at the time of service, check-in, or check-out.
Airport shuttle fee: EUR 30 per person
Crib (infant bed) fee: EUR 10.0 per night
Rollaway bed fee: EUR 15.0 per night
This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.
You need to know
This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include window guards
Hostal Royal Cruz offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.
We should mention
On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
Property is also known as
Hostal Royal Cruz Madrid
Royal Cruz Madrid
Royal Cruz
Hostel Royal Cruz
Hostal Royal Cruz Hostal
Hostal Royal Cruz Madrid
Hostal Royal Cruz Hostal Madrid
Hostal Royal Cruz Reviews
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The room was very small. The bed very comfortable. You are on a main street with bars across the street & cars driving by all night. This building is four Hostel's on all the floors. They do have an elevator however when we arrived to check in it was out of order & had to haul the luggage up to the third floor. It was working by the time we returned from our evening out. This was perfect for our last night in Madrid.
Mary
Stayed 1 night in Oct 2024
8/10 Good
Jodi
11 Oct 2024
Liked: Staff & service
Room much too small and no storage but friendly and helpful ataff
Wonderful place to stay for a few nights. Don’t be “scared” by the fact that there are a few hostels in the same building or even on the same floor. This one is quiet, clean, with 24/7 desk service and a great team taking care of all your needs. I’ve been in smaller rooms at 4 star hotels. Nice bathroom too with good water pressure. Also, it’s quite surprising and lovely to have always free water, milk, tea and pastries available in the kitchen. And you can’t beat the location which is basically walking distance or a short subway ride from most iconic places and museums in Madrid.
Perfect location for getting around downtown Madrid. Easy access to Sol subway station. Lots of food and drink options. Staff are very kind. Hostel is absolutely spotless! Would highly recommend.
Centrally located, clean, efficient rooms in the center of Madrid. Close to transit, or walk to most major sites. The staff are really helpful and kind!
While it was small and basic, the room was very cozy and quiet, and we slept amazingly well. All was new, all was clean. Service in the reception was efficient and nice. Location is as central as it gets. You basically get down and you're just in the center of Madrid.
Great experience.
This room had a great space with a private bathroom. Friendly staff and free snacks, coffee, water was a plus. It did not disappoint us even though it’s a “Hostal” we felt like it was a small hotel the whole time. A little confusing to find at first, it’s located in the same building as other hostels but we figured it out pretty quickly. Very safe!!! Great food options near us, walkable to almost anywhere. Definitely recommend
Mil gracias por hacer que mi estadía en Madrid fuera magnífica! Desde que abrí la puerta al hostal se respira aroma a limpio. Rosa es un encanto y el servicio es muy placentero. El local está bien céntrico y es bien seguro. Lo recomiendo!!
Fantastic location. Our room was bigger than expected, super clean and comfortable, everything we needed for a weekend stay. Free tea, coffee, water and snacks also included. Would definitely stay here again.
Pros: very clean, good water pressure in shower, common area with coffee and water, staff was pleasant and personable. Good location to walk in Sol area.
Cons: even by European norms the room and bath were uncomfortably small for 2 people. Our room price was ridiculously expensive for this caliber of accomodation- over $200/night USD. Would not recommend for 2.
george
Stayed 2 nights in May 2023
2/10 Terrible
Pedro, Miami
Business traveller
18 May 2023
Disliked: Staff & service
Horrible staffing! They are never around. And when they finally arrived, they do not solve anything.My mom had a stroke and died suddenly.As a result,I had to leave two days earlier to attend her funeral in Venezuela. I asked for a rain check or refund. They requested my email, and so far NO ANSWER. WILL NEVER STAY AT THIS PLACE AGAIN! Expedia should erase them as a choice.
Location, location, location!!! The hostal was clean and the staff was very friendly. The rooms is very small. Our room was in the opposite way from the reception and was extremely noisy. They offer water bottles free of charge, which was super nice.