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Hotel Puerta América

5.0 star property
VIP Access

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Photo gallery for Hotel Puerta América

Porch
2 bars/lounges, poolside bar
Reception
Seasonal outdoor pool
2 bars/lounges, poolside bar

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Parking available
  • Room service
  • Housekeeping

Explore the area

Map
Avenida de America, 41 or, Corazón de María,10, Madrid, Madrid, 28002
  • WiZink Center
    ‪4 min drive‬
  • Bernabéu Stadium
    ‪5 min drive‬
  • Gran Via
    ‪6 min drive‬
  • Madrid (MAD-Adolfo Suárez Madrid-Barajas)
    ‪11 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Zaha Hadid Space Club

In-room safe, desk, blackout curtains, soundproofing

Zaha Hadid Space Club

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room

Deluxe Room | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, blackout curtains, soundproofing

Junior Suite

  • 45 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

View all photos for Executive Suite

Executive Suite | City view

Executive Suite

  • 60 sq m
  • Sleeps 3
  • 1 Double Bed

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4.8 out of 5, Exceptional, (1003)
The price is €195
for 1 room
includes taxes & fees
21 Apr - 22 Apr
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About this property

Hotel Puerta América

Luxury hotel with 2 restaurants and bars/lounges
Along with 2 restaurants, this hotel has 2 bars/lounges and a fitness centre. WiFi in public areas is free. Additionally, a poolside bar, a snack bar/deli and a rooftop terrace are on-site.
Hotel Puerta América offers 315 accommodations with a safe and a hairdryer. A pillow menu is available. Digital televisions are provided.

Guests can surf the web using complimentary wired and wireless Internet access. Additionally, rooms include free toiletries and blackout curtains. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include a fitness centre and a seasonal outdoor pool.

Children aged under 18 years old are not allowed in the fitness facility without adult supervision.

Our customers tell us that they can't get enough of the helpful staff at Hotel Puerta América. During your stay, you'll be within walking distance of Paseo de la Castellana. Enjoy features like free WiFi in public areas, plus 2 restaurants and 2 bars.
  • Free WiFi and wired Internet
  • Drinking and dining options include 2 restaurants, a coffee shop, a poolside bar and 2 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking and extended parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • On-site recreation includes a gym
  • Just a 5-minute drive from Bernabéu Stadium and a few minutes from Paseo de la Castellana
Hotel Puerta América offers its guests a fitness centre and a seasonal outdoor pool. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. WiFi and wired Internet are free in public spaces.

A business centre and 5 meeting rooms are available. A rooftop terrace, a library, and multilingual staff are also featured at the luxury Hotel Puerta América. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Madrid hotel.

For a fee, guests can enjoy buffet breakfast on weekdays from 7:00 AM to 10:30 AM and at the weekend from 7:30 AM to 11:00 AM.
The Observatory – This fine-dining restaurant only serves dinner. Reservations are required.
Karrara Terrace – This restaurant serves breakfast, lunch and dinner. Reservations are required. Open daily.
Lobby Bistro – This bistro serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Parking on site (EUR 30 per day)
  • Extended parking on site (EUR 30 per night)

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:30 AM on weekdays and 7:30 AM to 11:00 AM on weekends; EUR 30 for adults and EUR 12.50 for children
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Karrara Terrace
  • Lobby Bistro
  • The Observatory

Things to do

  • Gym
  • Library
  • Seasonal outdoor pool

Family friendly

  • Free cot
  • In-room babysitting
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5 meeting rooms
  • Business centre
  • Conference centre

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • Digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from January 30 2025 to April 30 2025 (dates subject to change):
  • One of the dining venues
The following facilities are closed seasonally each year. They will be closed from 20 September to 15 June:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for EUR 60.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: EUR 50 per accommodation, per day

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 30 for adults and from EUR 12.50 for children
  • Self-parking fee: EUR 30.00 per day
  • Extended parking fee: EUR 30.00 per night
  • Cleaning/housekeeping/linen are available for an additional fee
  • Rollaway bed fee: EUR 60.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • The seasonal pool will open on 18 June and close on 02 October.
  • Pool access available from noon to 7:00 PM
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Hotel Silken Puerta
Hotel Silken Puerta America
Puerta America
Silken Puerta
Silken Puerta America
Silken Puerta America Madrid
Hotel Silken Puerta America Madrid
Hotel Puerta America Madrid
Puerta America Madrid
Hotel Puerta América Madrid
Puerta América Madrid
Puerta América
Hotel Puerta America
Silken Puerta America Hotel Madrid
Silken Puerta America Hotel
Hotel Puerta América
Hotel Puerta América Hotel
Hotel Puerta América Madrid
Hotel Puerta América Hotel Madrid

Hotel Puerta América Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 464 out of 838 reviews
Rating 8 - Good. 236 out of 838 reviews
Rating 6 - Okay. 76 out of 838 reviews
Rating 4 - Poor. 44 out of 838 reviews
Rating 2 - Terrible. 18 out of 838 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern and near Metro
We have a great week at the hotel, was beautiful and with close access to the metro. Employees were friendly and assisted at all times, buffet area was great and my family enjoy the hotel. Definitely would comeback back on another trip to Madrid, is not in the center but the are is perfect and have good restaurants near. Raul from Puerto Rico 🇵🇷 Quality Properties PR
Stayed 6 nights in Dec 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2024

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Paula

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Dont let them book you the Star Wars floor
They put us on a floor called Star Wars. The room was so bare it was like staying in a YMCA. My wife booked this as a treat as she stayed there in the summer and said it was a luxurious hotel. The rest of the hotel was luxurious. Our room definitely wasn’t.
Stayed 1 night in Dec 2024

8/10 Good

Asnath

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely a futurist hotel. Looks really good and all the floors are unique and differents. Overall the room was clean, but the carpet was very dirty, which was unpleasant. Also, maybe the rooms should come with some instructions, cause we found it super complicated to adjust the AC.. We couldn't figure it out, and after multiple attempts, decided to call staff for help. Overall great experience! Also the restaurant has really good food, and their sweet sureau was fire!
Stayed 4 nights in Oct 2024

10/10 Excellent

Oscar

Stayed 2 nights in Nov 2024

10/10 Excellent

Tannis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

10/10 Excellent

Pawan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Mr Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

10/10 Excellent

Cintia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cozy place!
Stayed 2 nights in Nov 2024

6/10 Okay

GURDIAL

Business traveller, Travelled with group
Liked: Cleanliness, staff & service
My opinion like a 4star hotel, not a 5 star
Stayed 1 night in Nov 2024

10/10 Excellent

Detlev Conrad, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities
My hotel for a short stay in Madrid. The hotel is nice, with interesting room designs from renowned architects. Little bmol, no complimentary tea/coffee and water only on the day of arrival. So if you are looking for a slightly quirky comfortable hotel, this is a great choice.
Stayed 2 nights in Nov 2024

10/10 Excellent

Tannis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

feng

Travelled with family
Liked: Cleanliness
Quiet and close to airport
Stayed 1 night in Oct 2024

10/10 Excellent

nic

Liked: Cleanliness, staff & service, property conditions & facilities
Thoroughly enjoyed staying at the hotel, room was super comfy and well laid out. Would have been nice to visit the top floor but it was closed during our stay. Short walk to metro station made it easy to get in to the centre.
Stayed 3 nights in Oct 2024

10/10 Excellent

Octavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are so nice every floor has a different concept
Stayed 1 night in Oct 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Every thing was great
Stayed 2 nights in Oct 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No airport shuttle
Beautiful rooms. We were on the 11th floor. Buffet breakfast is really impressive. But it said that there was a airport shuttle and there is none. Taxi was 33€ (fixed price). This hotel is far from everything!! They do have a restaurant on site but if ever i m in Madrid again I wouldn’t stay here just because there isn’t anything close
Stayed 2 nights in Oct 2024

8/10 Good

Emma

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel located near metro station. The room was clean and well designed although was tired in some places, some of the furniture could do with replacing and the carpet too. Excellent staff and very attentive. Breakfast was great too , lots of choices, hot and cold selection, fresh fruit was delicious. I would definitely stay here again and love to experience a room on a different floor as each one is themed different - some very crazy but brilliant designs.
Stayed 4 nights in Oct 2024

10/10 Excellent

Octavio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything about this hotel good nice and clean.
Stayed 3 nights in Oct 2024

10/10 Excellent

Sunil

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room design overdone - some people might have problems adjusting to it. Quiet room . Comfortable bed.
Stayed 3 nights in Sep 2024

8/10 Good

Grace

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great stay !
Receptionist was friendly. Lovely hotel both in and out - great concept for each floor ! Would've been nice the pool was open as it was still hot. View was amazing, food delicious and server was soo lovely as we were the only two ladies left towards end of closing
Stayed 3 nights in Sep 2024

10/10 Excellent

Jordon

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing staff and very welcoming.
Stayed 4 nights in Sep 2024

10/10 Excellent

Rachel

Stayed 1 night in Sep 2024

8/10 Good

Mayur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
A very modern hotel renowned for the architecture. Unusual settings of each room. Electric curtains, open shower. The facilities in the room were good but lacking in the basics. There is no coffee/ tea station in the room. To turn the curtains on or off, one had to go to the room entrance door. Wish it was near the bedside. There were no electric points next to the bedside..
Stayed 3 nights in Sep 2024