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JAZ Neo Saraya Palms

4.0 star property

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Private beach nearby, sun-loungers, beach umbrellas, beach towels
Studio | Minibar, in-room safe, desk, free cots/infant beds
Private beach nearby, sun-loungers, beach umbrellas, beach towels
Poolside bar
Suite, 3 Bedrooms | Living area | TV

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • All-inclusive
  • Pool
  • Breakfast included
  • Room service
  • Parking included

Explore the area

Map
Madinat Makadi, Safaga Road, P.O. Box 178, Makadi Bay
  • Makadi Water World
    ‪6 min drive‬
  • Senzo Mall
    ‪19 min drive‬
  • Desert Rose Aqua Park
    ‪22 min drive‬
  • Hurghada (HRG-Hurghada Intl.)
    ‪36 min drive‬

Room options

View all photos for Studio

Studio | Minibar, in-room safe, desk, free cots/infant beds

Studio

  • 60 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Minibar, in-room safe, desk, free cots/infant beds

Suite, 1 Bedroom

  • 83 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Suite, 2 Bedrooms

Minibar, in-room safe, desk, free cots/infant beds

Suite, 2 Bedrooms

  • 160 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Suite, 3 Bedrooms

Suite, 3 Bedrooms | Minibar, in-room safe, desk, free cots/infant beds

Suite, 3 Bedrooms

  • 275 sq m
  • Sleeps 6
  • 4 Queen Beds

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About this property

JAZ Neo Saraya Palms

All-inclusive property with private beach and free water park access
Along with free water park access, this property has an outdoor pool and a restaurant. Free buffet breakfast and free self parking are also provided. Additionally, 4 bars/lounges, a poolside bar and a snack bar/deli are on-site. Housekeeping is available on request.
JAZ Neo Saraya Palms offers 102 air-conditioned accommodations with minibars and a safe. Rooms open to balconies or patios. Televisions come with satellite channels.

Bathrooms include a shower, complimentary toiletries and hairdryers. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor tennis court and a complimentary water park are featured at the property. An outdoor pool and a children's pool are on site.

The recreational activities listed below are available either on-site or nearby; fees may apply.

During your stay at JAZ Neo Saraya Palms, you'll be close to Makadi Water World. You'll find features such as free breakfast and free self-parking, plus 4 bars.
  • Free buffet breakfast served daily
  • Free self-parking
  • Enjoy a bite to eat at Shams main Restaurant, a buffet restaurant that serves international cuisine
  • Splash around at the free water park or swim in the outdoor pool
  • Services include a free children's club, a concierge and tour or ticket assistance
  • On-site recreation includes an outdoor tennis court, basketball and a playground
  • 6 minutes by car from Makadi Water World and 11 minutes from Big Dayz Water Sport Center
  • Airport and local-area shuttle service available for a fee
JAZ Neo Saraya Palms is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

A private beach is featured. JAZ Neo Saraya Palms offers its guests a complimentary water park, an outdoor tennis court, and an outdoor pool. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at one of the bars, which include 4 bars/lounges and a poolside bar. Free breakfast is available daily.

A children's pool, a terrace, and a complimentary children's club are also featured at the family-friendly JAZ Neo Saraya Palms. A round-trip airport shuttle and an area shuttle are available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Makadi Bay property.

Guests are served a free buffet breakfast daily from 7:00 AM to 10:00 AM.
Shams main Restaurant – This buffet restaurant specialises in international cuisine and serves breakfast, lunch and dinner.
Manzar Bar – On-site lobby lounge. Open daily.
Al Gezira Bar – On-site bar. Open daily.
Coco Pool Bar – On-site bar. Open daily.
Beach Bar – On-site bar. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Food and beverages

Buffet meals, snacks and select beverages included

Land activities

Fitness facilities

Languages

Arabic, English, German, Russian

Property amenities

Internet

  • Available in some public areas: High-speed internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 4 bars/lounges
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Al Gezira Bar
  • Beach Bar
  • Coco Pool Bar
  • Manzar Bar
  • Shams main Restaurant

Things to do

  • 18-hole adjacent golf course
  • Basketball
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Free water park
  • Outdoor pool
  • Outdoor tennis court
  • Playground
  • Volleyball

Family friendly

  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • TV with cable/satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Please note that as per the regulations of the Egyptian Ministry of Tourism, travelers who are not citizens of Egypt must pay in non-Egyptian currency. Non-citizens with proof of residency in Egypt may pay in local currency with a money exchange receipt from a local registered bank or FX exchange route.
Guests will receive an email from the property with reservation deposit payment instructions within 24 hours of booking. Payment is made via a secure link and due within 24 hours of receiving the email.
A birth certificate should be presented for children younger than age 12.

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at JAZ Neo Saraya Palms

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.
This property advises that proper swim attire is required to access the pool and the beach.
This property enforces a smart-casual dress code at its restaurants.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Iberotel Makadi Saraya Palms
Iberotel Saraya Palms
Iberotel Saraya Palms Aparthotel
Iberotel Saraya Palms Aparthotel Makadi
Jaz Makadi Saraya Palms Hotel
Jaz Saraya Palms Hotel
Jaz Makadi Saraya Palms
Jaz Saraya Palms
Jaz Saraya Palms Resort
Jaz Makadi Saraya Palms All Inclusive All-inclusive property
Jaz Saraya Palms All Inclusive All-inclusive property
Jaz Makadi Saraya Palms All Inclusive
Jaz Saraya Palms All Inclusive
All-inclusive property Jaz Makadi Saraya Palms - All Inclusive
Jaz Makadi Saraya Palms - All Inclusive Makadi Bay
Jaz Makadi Saraya Palms
Iberotel Makadi Saraya Palms
Jaz Neo Saraya Palms Inclusive
JAZ Neo Saraya Palms Makadi Bay
Jaz Makadi Saraya Palms All Inclusive
JAZ Neo Saraya Palms All-inclusive property
JAZ Neo Saraya Palms All-inclusive property Makadi Bay

JAZ Neo Saraya Palms Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 57 out of 89 reviews
Rating 8 - Good. 23 out of 89 reviews
Rating 6 - Okay. 5 out of 89 reviews
Rating 4 - Poor. 2 out of 89 reviews
Rating 2 - Terrible. 2 out of 89 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 3 nights in Oct 2024

10/10 Excellent

Mohamed, Maadi

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lot of fun, thanks Jaz Sarayat palms
Stayed 3 nights in Sep 2024

6/10 Okay

Verified traveller

Travelled with family
They had no swimming pool onsite
Stayed 9 nights in Aug 2024

10/10 Excellent

Wael, New Cairo

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent support from staff
Stayed 3 nights in Jul 2024

8/10 Good

Assad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service but too intimate for me
Smaller complex than we are use to pool area also small Service was excellent just depends whether your prefer this more quieter intimate setting
Stayed 1 night in Jan 2024

10/10 Excellent

richard

Stayed 3 nights in Jan 2024

10/10 Excellent

Arkadiusz

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This four-star hotel exceeded our expectations. With amazing location among greenery next to a golf course, excellent food in all-inclusive restaurants, high cleaning standards and professional staff (including very helpful and friendly Negm at the reception desk), you cannot go wrong with this choice. It's an excellent value for money. Highly recommended.
Stayed 3 nights in Dec 2023

10/10 Excellent

William

Stayed 7 nights in Nov 2023

10/10 Excellent

Islam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

10/10 Excellent

Naghme

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds! 10 min walk to the beach but there were shuttles all day. All around a wonderful stay! The staff was very accommodating and went out of their way to make sure you had everything you need! Thank you!
Stayed 5 nights in Mar 2023

10/10 Excellent

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a perfect stay
Stayed 3 nights in Feb 2023

10/10 Excellent

bhanu

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional service by staff

8/10 Good

Mohamed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2022

8/10 Good

Basma

Stayed 4 nights in Sep 2022

10/10 Excellent

Darrion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional - felt truly cared for, not alone
This trip was exceptional due to the welcome back or new staff friendliness - feeling 'cared for' after lockdown isolation meant a great deal to me. I felt more at home than with my family. Wallah!! (I swear) As a solo traveller, i didnt feel alone AT ALL.... staff and management alike made me feel I was a valued guest and friend. I normally read 3 or 4 thick books per week on holiday. I was such a social butterfly, i struggled to find time to read. For my personality - that was amazing. I must say many indivuals made my holiday amazing, but Anna the Customer Service lady is a superstar. We clicked immediately. She checked on me and assisted me over and above my expectations. Thank you doesn't cover how grateful i was. Chef Emad made it his mission to make sure i had something to eat when my limited eating habits must have been a nightmare for him. I LOVED my food. So a big THANK YOU to him and all restaurant staff. The waiters there are beyond wonderful. They work long hours and are always so helpful and cheerful, AND efficient!! I admit I had a blip with my shower the first day, but it was dealt with immediately. (Bearing in mind the hotel had been unused during lockdown, there must have been odd minor issues in some rooms). BUT, there is no way MY issue could have been resolved any faster. The animation team and pool staff deserve praise for thier work too. Mr Ayman was so helpful and caring. If im honest, im miserable at home, cant wait to go back!!
Stayed 10 nights in Oct 2021

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

10/10 Excellent

Rebecca

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens & good quality food
On checking in my room was not as described. I spent the first day of my holiday sat in reception waiting for a arrogant unprofessional Junior Manager to rectify. Several members from the hotel team made apologies for his behaviour and explained he was unwell & sick... However overall the staff at this hotel are wonderful and go out of their way to make you feel welcome & your stay enjoyable. Rooms are spotlessly clean fantastic housekeeping and the gardens are beautiful.
Fantastic housekeeping
Stayed 5 nights in Nov 2021

10/10 Excellent

Ingy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2021

10/10 Excellent

Marian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing vacation
It was such a relaxing and friendly hotel all employees from receptionist, bar man ,animation team , restaurant all try to make a wonderful stay for us above all they made a surprising birthday party to my little kid thank you so much jaz saraya
Stayed 4 nights in Sep 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good from far but far from good
Ok
Stayed 2 nights in Sep 2021

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best service EVER
What makes a good hotel? The staff! And the staff at this hotel are absolutely amazing. The hotel, food, drinks, ammenities etc are all incredible...but I cannot begin to say how good the staff are. From bus boy to managing director there is a smile and eagerness to make sure you enjoy your stay. I would personally like to thank Mr Mohammed the restaurant manager who went above and beyond to make sure our stay was exceptionally comfortable. Even arranging for our table to be decorated and a cake for our anniversary. Thank you sir, you touched my heart. I would recommend this hotel to anyone who appreciates attention to detail and amazing service. Thank you all at Saraya Palms, you were fabulous 💚⭐⭐⭐⭐⭐💚
Stayed 2 nights in Sep 2021

10/10 Excellent

Abdelrahman

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent gateway
amazing hotel, almost everything is perfect, the hotel itself, the service, pools, aqua park, beach, shams restaurant. all is perfect, one small comment is that the bed could be better in terms of comfort and cleanliness. they are good but could be better.
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very well trained, very polite,curtious and extremely helpful...
Stayed 3 nights in Jul 2021

4/10 Poor

Ahmed

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021