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Sanctuary Hotel

3.5 star property

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Photo gallery for Sanctuary Hotel

Aerial view
Property grounds
Balcony
Exterior
Balcony

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • Breakfast included
  • Parking included
  • Room service
  • Housekeeping
  • Free WiFi

Explore the area

Map
78th, between 36-37, Maharaungmyae Township, Mandalay, 11111
  • Yadanarpon Diamond Plaza
    ‪7 min walk‬
  • Jade Market
    ‪2 min drive‬
  • Mandalay Palace
    ‪4 min drive‬
  • Mandalay (MDL-Mandalay Intl.)
    ‪44 min drive‬

Room options

Deluxe Twin Room

  • 25 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room

Deluxe Double Room | Premium bedding, minibar, in-room safe, desk

Deluxe Double Room

  • 22 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Superior Twin Room, Private Bathroom, City View

  • 19 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

Superior Double Room, Private Bathroom, City View

  • 17 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

Suite

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

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Exterior detail

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About this property

Sanctuary Hotel

Hotel in Mandalay with 2 restaurants and free breakfast
Along with 2 restaurants, this hotel has a bar/lounge and a rooftop terrace. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, a coffee shop/cafe and a business centre.
Sanctuary Hotel offers 35 air-conditioned accommodations with fireplaces and minibars. This accommodation offers separate dining areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a shower with a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and safes. Additionally, rooms include complimentary bottles of water and a ceiling fan. Housekeeping is provided on a daily basis.

During your stay at Sanctuary Hotel, you're just a quick walk from Yadanarpon Diamond Plaza. Free breakfast, free WiFi in public areas and free self-parking are available.
  • Free buffet breakfast offered
  • Free WiFi
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Services include free babysitting, dry cleaning/laundry and a concierge
  • 7 minutes on foot from Yadanarpon Diamond Plaza and a 2-minute drive from Cultural Museum & Library
  • Airport shuttle service available for a fee
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Free breakfast is available. WiFi is free in public spaces.

There's an onsite 24-hour business centre. A rooftop terrace, gift shops/newsstands, and tour/ticket assistance are also featured at the business-friendly Sanctuary Hotel. An airport shuttle (available 24 hours) is available for a fee. Limited free parking is available on a first-come, first-served basis.

Smoking is allowed in designated areas at this 3.5-star Mandalay hotel.

Guests are served a free buffet breakfast. An additional breakfast is available daily for a fee.
On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • TV in common areas

Family friendly

  • Free babysitting
  • Laundry facilities
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre

Outdoors

  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Fireplace
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 15 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Sanctuary Hotel offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 72 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Children may not be eligible for complimentary breakfast.

Property is also known as

Sanctuary Hotel Mandalay
Sanctuary Mandalay
Sanctuary Hotel Hotel
Sanctuary Hotel Mandalay
Sanctuary Hotel Hotel Mandalay

Sanctuary Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 45 reviews
Rating 8 - Good. 11 out of 45 reviews
Rating 6 - Okay. 6 out of 45 reviews
Rating 4 - Poor. 1 out of 45 reviews
Rating 2 - Terrible. 2 out of 45 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.2/10

Amenities

8.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Good locations, close to famous gold leaf workshops, close walk to the train station. Hotel is very new rooms in good condition, cool roof top bar with puppet show. Good food.
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t stay as condition unacceptable. Smelly room, dirty towels, gaps around window, very noisy.
Stayed 3 nights in Dec 2019

10/10 Excellent

Mini, Florida

Liked: Cleanliness, staff & service, property conditions & facilities
Very accommodating staff and nice clean rooms. Location is not close to main attractions but not far either.
Stayed 1 night in Nov 2019

10/10 Excellent

M C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central for visiting most sites. Near to Station.
Loved this hotel. Easy to get to from the airport and a great welcome from the reception staff. Arrived slightly early so room was not ready for occupation. Supplied with cold fruit juice while we waited. Room was spacious clean with a great bathroom and real comfy bed. Housekeeping is superb clean towels everyday bed made up and room made spotless. The breakfast and staff in restaurant were terrific. Thoroughly enjoyed our stay here. Highly recommended.
Stayed 5 nights in Nov 2019

10/10 Excellent

CasandraG

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Hotel. Staff is really friendly and helpful. Good location. Drinks and food are a little expensive, priced in US dollars, but breakfast is included and it's really good!
Stayed 2 nights in Nov 2019

2/10 Terrible

Lukshmi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Advise not to stay here
No hot water, the air conditioning can't be turned on until some time after you come in and turns off sporadically, and the staff aren't trustworthy. Also as the other reviews say it's quite loud. Linens don't appear clean. Bathroom not as in the pictures but more like a wet room, no water pressure maybe because there's no hot water and nowhere to put anything. More like a 1* hotel.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Nearby noise can cause insomnia
People who like to sleep quietly and comfortably, it is best not to come to this hotel.
Stayed 15 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Room was nice. Bathroom was very well stocked with items Sochi as a shaver and sewing kit. Fridge was roomy and bed was comfortable. However, ‘complimentary’ items such as the mini bar could cost as much as 2500 Kt depending on what you drank.
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Liked: Property conditions & facilities
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for Mandalay
Great service, nice and clean rooms. I did not like the fact there is a metal layer in front of windows. Could have a better breakfast.
Stayed 2 nights in May 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Whenever I come to Mandalay I stay here. Perfect place. Clean room ,kind staff, good food.
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small clean a d convenient, but on a main road so a little noisey
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Close to town,but a bit noisey,plus it was the water festival
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
So so
I was transferred to your hotel not caude of my will, and the one I booked suppose to have the bathtub. In Sanctuary I did not find it. Plus the room smell was horrible, dont know where it comes from, but the sheets and towels were clean
Stayed 1 night in Mar 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Cool hotel, nice staff ready to please, free bike rental, a bit noisy because near busy road, but centrally located
Stayed 2 nights in Nov 2018

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2018

8/10 Good

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but could be better
We had two stays in this hotel, either side of a trip to Bagan. The room we booked was a suite, it was comfortable and clean. However the room was at the front of the hotel and there was traffic noise all the time, especially from people using their horns, which drivers in Mandalay do a lot. There was also a problem with general noise as all the windows seemed to be ill fitting with gaps between window and frames. The suite was on the first floor, on our second stay we did ask for a room higher up but were told this was not possible. We also noticed a bad drain smell a few times. We ate in the restaurant a few evenings, however the food was bland and uninspiring, there was also a cultural puppet show which appeared to be on most nights. It was nice on there first night but after that not so much as it was the same show. Staff in the restaurant were very polite and friendly however refused to take any dollar notes that were marked or old.
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Value for money
Hotel : Cheap, clean, comfortable, friendly & helpful service, fast wifi Location : Quite noisy (honk) as the hotel is on the main road and next to the junction, not far from the big mall (But nothing much at the mall) Food : Verities, tasty

10/10 Excellent

Man Hei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good staff and good amenities
This is a very good choice in Mandalay, though location is a bit far from the Mandalay hill area, the good service and friendly staff are paid off. The hotel generally has good amenities that you have all that you need. The staff is super helpful, we can get rid of problem to arrange transportation for sightseeing, all you need to do is just ask the staff, they are very quick response and helpful. The breakfast is standard, can’t complain more at this budget price. Would love to stay in this hotel again

10/10 Excellent

Man Hei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding service
Staff are super friendly and helpful, we didn’t need to spend too much effort to arrange transportation or tour as the receptionist is amazing to arrange that, all we need is to ask for help only! Breakfast has various choices from salad, Asian food and eggs/toast. The waitress are very well service every morning. The hotel’s amenities are also up to standard. Overall this is a very good choice for tourist or business travellers.

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
best value for money
we stayed here twice and every time we extended our stay. brand new hotel so everything is very clean. we loved the hot shower and dining in the restaurant on the rooftop serving great meals for very reasonable price
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we enjoyed our stay
the room was small, but clean. hot shower and water pressure was good too (check if the boiler is switched on).