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Riad Chantal

4.0 star property

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Photo gallery for Riad Chantal

Terrace/patio
Triple Room | Premium bedding, iron/ironing board, free cots/infant beds, free WiFi
Interior
Interior detail
Courtyard

Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Room service
  • Breakfast included
  • Laundry
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
48, Derb Ouled Ben Sbaa - Sidi Mimoune, Marrakech, 40000
  • Koutoubia Mosque
    ‪10 min walk‬
  • Le Grand Casino de La Mamounia
    ‪14 min walk‬
  • Jemaa el-Fnaa
    ‪14 min walk‬
  • Marrakech (RAK-Menara)
    ‪13 min drive‬

Room options

View all photos for Double Room

Double Room | Premium bedding, iron/ironing board, free cots/infant beds, free WiFi

Double Room

  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

View all photos for Triple Room

Triple Room | Premium bedding, iron/ironing board, free cots/infant beds, free WiFi

Triple Room

  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed OR 3 Single Beds

About this property

Riad Chantal

Riad with free breakfast, near Jemaa el-Fnaa
This riad features an outdoor pool, a restaurant and a rooftop terrace. Free full breakfast and free WiFi in public areas are also provided. Other amenities include a coffee shop/cafe, 24-hour room service and a children's pool.
Riad Chantal offers 6 accommodations with complimentary bathrobes and a hairdryer. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include a shower and complimentary toiletries. This Marrakech riad provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

An outdoor pool and a children's pool are on site.
During your stay at Riad Chantal, you're just a quick walk from Bab Agnaou. You'll find features such as free breakfast and free WiFi in public areas, plus an outdoor pool.
  • Free full breakfast served daily
  • Free WiFi
  • Options for a bite to eat include a coffee shop and a restaurant
  • Take a swim in the outdoor pool
  • Services include babysitting, dry cleaning/laundry and a concierge
  • 14 minutes by foot from Jemaa el-Fnaa and a 3-minute drive from Avenue Mohamed VI
  • Airport and local-area shuttle service available for a fee
Riad Chantal offers its guests an outdoor pool and a children's pool. There's a restaurant on site, as well as a coffee shop/cafe. Free breakfast is available daily. Public spaces have free WiFi.

A rooftop terrace, a library, and multilingual staff are also featured at Riad Chantal. An airport shuttle (available 24 hours) and an area shuttle are available for a fee.

Smoking is allowed in designated areas at this 4-star Marrakech riad.

Guests are served a free full breakfast daily from 8 AM to noon.
On-site venue – This restaurant specialises in local and international cuisine and serves breakfast, lunch and dinner. Reservations are required.
24-hour room service is available.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Area shuttle (surcharge)

Food and drink

  • Free full breakfast available daily 8 AM to noon
  • A coffee shop/cafe
  • A restaurant

Things to do

  • Children's pool
  • Library
  • Outdoor pool

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Free cot
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • Meeting room

Outdoors

  • Rooftop terrace

Room amenities

Bedroom

  • Free cot
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning (climate-controlled)
  • Heating (climate-controlled)
  • Iron/ironing board on request

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 2.50 per person, per night. This tax does not apply to children under 12 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: EUR 15 per vehicle

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds
This property accepts credit cards
Riad Chantal offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

Property is also known as

Riad Chantal Marrakech
Chantal Marrakech
Riad Chantal Riad
Riad Chantal Marrakech
Riad Chantal Riad Marrakech

Riad Chantal Reviews

Reviews

6.8
Rating 10 - Excellent. 10 out of 44 reviews
Rating 8 - Good. 14 out of 44 reviews
Rating 6 - Okay. 7 out of 44 reviews
Rating 4 - Poor. 8 out of 44 reviews
Rating 2 - Terrible. 5 out of 44 reviews

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Logan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Staff & service
If you like a taste of old buildings and old fation services and hospitality, this would be the place, it’s like living in your own private home. Lovely and charming, we enjoyed it very much. Check the room out and report what’s not working, they are more than happy to fix it or change your room for you.
Stayed 6 nights in Nov 2018

4/10 Poor

Javi, London

Liked: Cleanliness, staff & service
Expedia had doublebooked the room so we had to be moved toanother riad for the 1st night
Stayed 5 nights in Nov 2018

2/10 Terrible

Adeel, Toronto

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel owner charged me 160 dirhams from the train station to the medina. Usually it’s 40 dirhams. Also it says in the hotel policies that they welcome children and I booked triple room but still he charged me 45 euros for the extra bed. Bed was too small for the price and he told me he rents the bed from Outside but the bed belongs to the hotel. I end up paying 115 euros after paying to Expedia. He never came to meet us so I can discuss this sistuatikn. The price I payed to him I could get a decent hotel. Room is too small, washroom has no door and privacy. I wouldn’t recommend this place to anyone because they are tryin to take money for no reason. Riad staff Mr Abdel was really nice but he is not the boss. Pretty much they don’t care about customer service and satisfaction. Riad cleaning lady and care taker Mr Abdel was helpful but he can only do so much. I am very disappointed that he charged extra money for the taxi which was not fair at all.
Stayed 3 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good staff (Ahmed) and area

Had a good stay here and at Ryad Marrakech, particularly Ahmed whom made our stay very comfortable and was incredibly friendly. He made sure we had everything we required. I would recommend this place.
Stayed 3 nights in Jun 2018

10/10 Excellent

Louis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

He need go to school learn mind his own business

i booked 2 rooms but 1 look like good the others one look bad an also i think the man who work on the friday night on the 11th MAY 2018 should mind his own business , because he said to my gf who his moroccan just be careful before u marry a british man , think twice before u do so , i was not here but is not nice when u book a hotel someone tell your gf what to do than tell her have a good stay SHAME ON THE OWNER WHO LET HER STAFF TALKED LIKE THAT TO CUSTOMER when i book 2 rooms to respect the moroccan tradition SHAME SHAME SHAME
Stayed 2 nights in May 2018

10/10 Excellent

Ben, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location to base your long weekend away.

Honestly cannot say enough good things about our stay here. The location is perfect for those looking for a central location to use as a base to explore the city. The Riad is nicely situated off the main streets in a winding, but easy to find side street. The location is 10 minutes walk from most areas - Jamaa Al Fina and the souks and across the road from the Kasbah area and sights such as the Saadian Tombs and Bahia Palace. The staff were friendly and very helpful attending to all our needs and requests. All in all, this Riad is perfect for the traveller who is looking for a place to sleep and some friendly hospitality in between exploring what the city has to offer. If your looking to sit in all day or spend it sunbathing, maybe look elsewhere. If you're looking for an authentic experience in a good location with friendly staff - look no further and book now!!
Stayed 3 nights in May 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities

so so

I couldn't meet owner and another staff couldn't understand English. we decided to go another hotel.
Stayed 3 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2017

4/10 Poor

Hugh, Melbourbe

Disliked: Cleanliness, staff & service, property conditions & facilities

Would not stay again

Arrived to find the staff had put us in the wrong room, pointing this out to the staff resulted in anger and the proposition that it was our own fault. Overnight staff was very angry with us when we asked for assistance organising our pick up for a desert tour. Overall incredibly dissapointing
Stayed 2 nights in Dec 2017

10/10 Excellent

Martina, Fareham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice hotel close to the centre

Hotel is nice,small and typical for this area. Staff very helpfull and friendly. Close to city centre.
Stayed 3 nights in Dec 2017

8/10 Good

Zihao, London

Liked: Staff & service, room comfort

Nice hotel close to attractions and the airport

The hotel provides very good service, it is very close to the market, the palace, and the airport. A good choice if you're travelling to Marrakech.
Stayed 1 night in Dec 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

6/10 Okay

Prashant, UK

Liked: Cleanliness, staff & service

Good staff, okay hotel

Good location, closer to all monuments in the old city. Good morning breakfast, claims to be 4 Star hotel but equivalent to 2 stars in the UK. Very helpful staff and guide you with good tips on your excursion. Rooms are much smaller than as seen in Expedia website pictures. Being a very busy hotel, can't change rooms. Lunch is expensive. Please exchange money at the airport. WiFi also available.
Stayed 3 nights in Nov 2017

10/10 Excellent

nathalie, paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Joli riad au centre de la medina

nous avons séjourné au riad chantal et nous étions très contents de la qualité d'acceuil au riad, le riad est recement rénové, géré par une équipe dévouée et professionnelle, nous avons profité du petit déjeuner sur la terrasse. le riad est situé à cinq minutes de la place de jamaa el fena dans un quartier très bien sécurisé. nous recommandons le riad Chantal

10/10 Excellent

Carlson Elisabe, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful riad and excellent service

We enjoyed our stay at riad chantal. The rias is clean and very close to the residence of the king which is a very secure area and only 5 min from the main square. The staff speak english and it was important for us as we don't speak French. Thank you hicham for organising excursions for us to essaouira and the atlas mountain.

4/10 Poor

Ahmed, Zürich

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The space in the room is very tight. No places to store hand laggages. TV did not work and it has not repaired upon request. Water was dropping from the lavatory flush. Since there were none door between room and toilet, it was terrible at night. None warm water in the sing. Brakefast is very limited. The amount of eggs is exactly acc. the number of guests. The working staff are friendly towards guest. The hotel manager is unpolite and very arrogant.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
wir hatten eine Buchung im Riad Chantal in Marrakesch vom 14.12. bis 21.12.18 und reklamieren diese. Gestern sind wir dort angekommen und man brachte uns in eine andere in der Nähe (Riad Ardrar) mit der Begründung, dass das von uns gebuchte Riad ausgebucht sei. Man hat uns dann auf die Dachterasse mit Sesseln und Tische für Gäste geführt und da in einem Raum, der wie eine Abstellkammer mit einem Bett aussah übernachten lassen. Es gab keine Dusche (die befand sich auf der Terasse) und als wir nach einem kurzen Ausgang wieder zurückkamen ließ die Tür mit dem Schlüssel nicht mehr öffnen und ein Mitarbeiter öffnete sie dann gewaltsam. Heute Morgen war und das alles zuviel, wir haben die Nacht nicht schlafen können, da die Tür nicht schließbar war. Daraufhin haben wir dann ein anderes Hotel gebucht und uns von der Unterkunft abgemeldet und gesagt, dass wir nicht dort bleiben möchten. Bilder der Unterkunft und die Buchungsbestätigung des neuen Hotels fügen wir bei. Wir bestehen auf Erstattung der Kosten für das gebuchte Riad Chantal, da wir uns dieses nach den Bildern ausgesucht haben und uns sehr viel mindere Unterkunft ohne unser Verschulden verkauft wurde. Wir gehen davon aus, dass wenn man über einen so großes Portal wie Expedia bucht, auch sicher sein kann gewünschte Bedingungen zu erhalten. Weitere Bilder und die Buchungsbestätigung erhalten sie in einer folgenden Mail.
Stayed 7 nights in Dec 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Non vale il prezzo location squallida l'aspetto buono è in centro
Stayed 1 night in Dec 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bon rapport qualité-prix.Dommage que la télé n'a pas fonctionné à cause d'un problème de satellite ou parabole. Le personnel est très serviable et disponible
Stayed 4 nights in Dec 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Riad décevant... salle de bain sombre donc pour se maquiller ça devenait compliqué. Douche soit brûlante soit froide et pour une période de froid c'est limite! Dans l'annonce il y'avait de noté "produits de luxe" pour la salle de bain... à part un savon bas de gamme nous n'avons rien trouvé de plus. Mon amie a changé de chambre sachant que la première nuit rien ne fonctionnait dans la sienne. Ni prise ni lumière de chevet. Le seul point positif est le personnel Noura très accueillante ainsi que le remplaçant Zouheir. Je n'oublie pas le second monsieur accueillant dont je ne me souviens plus le nom. Mais en globalité très déçue du riad il ne vaut pas le prix...
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Nous n’avons pas pu profiter de ça Riad car il y a eu une inondation la veille mais le Riad de remplacement était de bonne qualité
Stayed 2 nights in Nov 2018

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort

Overbooket

Riaden var overbooket og vi måtte vente i 1 time for å bli flyttet til en annen Riad. Riaden vi kom til var ok. Dusjen hadde ikke varmt vann, hadde dårlig trykk og toalettet skylte dårlig ned. Området var ok, men litt gjemt beliggenhet og mye støy. De som jobbet der var veldig hyggelige og hjelpsomme.
Stayed 4 nights in Nov 2018

8/10 Good

jean-paul, romans

Liked: Cleanliness, staff & service, room comfort
personnel tres gentil fais tout pour passer un bon sejour mais le riad par lui meme aurai besoin d'un petit coup de rafraichissement il manque aussi un jaccusi car tres agreable quand on rentre de balade en fin de journee .sinon bon sejour
Stayed 7 nights in Nov 2018

6/10 Okay

Francine, France

Liked: Cleanliness, staff & service
Lieu en sécurité. Et un grand merci à Norah une personne très gentille et très compétente.
Stayed 4 nights in Oct 2018