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Sunset Palace Mazatlan

3.0 star property

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View from property
Junior Suite, 1 King Bed | Terrace/patio
Outdoor pool, pool loungers
Front of property – evening/night
Bar (on property)

Reviews

6.2 out of 10

Popular amenities

  • Pet-friendly
  • Bar
  • Room service
  • Pool
  • All-inclusive
  • Housekeeping

Explore the area

Map
Avenida Camaron Sabalo 1927, Zona Dorado, Mazatlán, SIN, 82110
  • El Cid Country Club Golf Course
    ‪4 min drive‬
  • Mazatlan International Center
    ‪7 min drive‬
  • Cerritos Beach
    ‪9 min drive‬
  • Mazatlan, Sinaloa (MZT-General Rafael Buelna Intl.)
    ‪33 min drive‬

Room options

View all photos for Room (Dog Friendly)

In-room safe, iron/ironing board, free WiFi

Room (Dog Friendly)

  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 2 Double Beds

In-room safe, iron/ironing board, free WiFi

Deluxe Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Queen Beds (Preferencial)

In-room safe, iron/ironing board, free WiFi

Room, 2 Queen Beds (Preferencial)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Preferencial)

In-room safe, iron/ironing board, free WiFi

Room, 1 King Bed (Preferencial)

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | In-room safe, iron/ironing board, free WiFi

Junior Suite, 1 King Bed

  • Sleeps 2
  • 1 King Bed

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About this property

Sunset Palace Mazatlan

Beach hotel with outdoor pool
This hotel features an outdoor pool, a restaurant and a fitness centre. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a snack bar/deli and a business centre.
Sunset Palace Mazatlan offers 127 air-conditioned accommodations with a safe and complimentary bottles of water. LED televisions come with cable channels.

Bathrooms include a combined bath/shower unit and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.
During your stay at Sunset Palace Mazatlan, you're just a quick walk from Playa Brujas. Free WiFi in public areas, free self-parking and an outdoor pool are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy Mexican cuisine while dining at El Jardín
  • Buffet breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Just a 4-minute drive from The Mazatlan Malecón and 8 minutes from Mazatlán Aquarium
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Sunset Palace Mazatlan is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Sunset Palace Mazatlan offers its guests an outdoor pool and a fitness centre. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and 7 meeting rooms. Multilingual staff, tour/ticket assistance, and concierge services are also featured at Sunset Palace Mazatlan. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Mazatlán hotel.

For a fee, guests can enjoy a buffet breakfast daily from 7:00 AM to noon.
El Jardín – This restaurant specialises in Mexican cuisine and serves breakfast, lunch and dinner.
Room service (during limited hours) is available.

All-inclusive details

This hotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 195 for adults and MXN 195 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • El Jardín

Things to do

  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 7 meeting rooms
  • Business centre
  • Conference space

Outdoors

  • Direct access to the beach
  • Pool loungers

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: MXN 600 per pet, per night
  • Only dogs are allowed
  • Maximum 1 (weight limit: 33 lb per pet)
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 195 for adults and from MXN 195 for children
  • Pet fee: MXN 600 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Fiesta Inn Mazatlan Hotel Mazatlan
Hotel Misión Mazatlán
Hotel Misión Mazatlán Mazatlan
Misión Mazatlán
Misión Mazatlán Mazatlan
Mision Mazatlán Hotel Mazatlan
Mision Mazatlán Hotel
Mision Mazatlán Mazatlan

Sunset Palace Mazatlan Reviews

Reviews

6.2
Rating 10 - Excellent. 193 out of 1000 reviews
Rating 8 - Good. 247 out of 1000 reviews
Rating 6 - Okay. 206 out of 1000 reviews
Rating 4 - Poor. 156 out of 1000 reviews
Rating 2 - Terrible. 198 out of 1000 reviews

6.4/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

2/10 Terrible

Genesis

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
extremadamente sucia la habitación. Toallas y sábanas sucias y percudidas, polvo, cucarachas, sin jabón, instalaciones viejas y descuidadas. La atención de la recepcionista fue pésima y el check in una hora después! No lo recomiendo, es literalmente el peor hotel en el que me he quedado
Stayed 1 night in Aug 2024

6/10 Okay

Arisdelsi

Liked: Amenities
Stayed 2 nights in Jun 2024

2/10 Terrible

luca

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The propriety didn’t look like the pictures at all, the condition of the room and bathroom were terrible , the beach side was very poor and dirty, the private beach area didn’t have any amenities like chairs or tables. The a/c in the room was leaking water and the tv was broken. I will not stay again.
Stayed 3 nights in Jul 2024

6/10 Okay

Arisdelsi

Liked: Amenities
Stayed 2 nights in Jun 2024

6/10 Okay

Arisdelsi

Liked: Amenities
Stayed 2 nights in Jun 2024

4/10 Poor

Lautaro

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel en deterioro, sucio.
Stayed 1 night in Apr 2024

4/10 Poor

Roberto, El Paso

Disliked: Cleanliness, amenities, property conditions & facilities
No wifi, no tv signal, 1st day no hot water in the shower, restroom ceiling falling apart, restroom sink old and patched, bathtub old and not well maintained, patches on the ceiling on top of the bed, cracked glass on the sliding door to balcony, bedroom door not aligned to be able to lock it with the safety lock but it does close.
Stayed 4 nights in May 2024

8/10 Good

María Dávila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only part I didn't like was the check-in my flight arrived late and the hotel had cancelled my reservation I waited about 2 1/2 hours in the lobby other than that every thing was fine I stayed 15 days
Stayed 14 nights in Apr 2024

2/10 Terrible

Nadine

Disliked: Staff & service, property conditions & facilities
My room was nice .... except the fan wasn't working and the lights didn't work either and the air conditioning unit didn't go on until my last night there a service man told me that I had to insert my room key into the hanger by the door for everything to work.... Well great but still nothing work and to make matters worst my sink was clogged up I reported it right away and when I checked out it was still clogged. I will never return to this hotel.
Stayed 2 nights in Apr 2024

2/10 Terrible

Frank

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Beware of the MOLD.

The hotel valet guy was very friendly and helpful. The front desk staff, not so friendly but not rude. Upon arrival to our rooms, they were in horrible condition. Lots of mold, broken tile, dirty curtains, door latch broken and patched with staples. Door peep hole missing and stuffed with tissue. Bathroom was moldy and interior walls moldy, but painted over. Advised the front desk about the condition of rooms and they did allow me to see other rooms. I rented two rooms. One room was one step better and the other was just as moldy. The elevator was not functioning as well. I told the front desk that we wanted to be reimbursed and we’re going to check out. They said because I reserved via Hotels.com, they were not going to refund me. The front desk person said, the on duty manager had given the order not to refund me. They also said all rooms look the same. I felt as if I was wasting my time and we left. The hotel is in need of a full remodel and they should stop operations asap. I could not in good conscience let my family stay one more minute there.
Stayed 1 night in Apr 2024

2/10 Terrible

Jeffrey

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They cancelled the booking after I had already flown all the way to Mexico. They didn't care.
Stayed 1 night in Apr 2024

6/10 Okay

Salim

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location right on the beach, great staff. Lots of great dining options in the area. Local bus out front. Beach can get noisy at times, but quite at night. They seem to loose everyones reservation so be prepared to take extra long at checkin. There is no WIFI as advertised. Its only a hotspot from a cell phone by the front desk only. No wifi anywhere else. Hotel needs a major renovation, looks like the rooms haven't been updated since the 80's.
Stayed 7 nights in Apr 2024

4/10 Poor

Willis

Travelled with family
Liked: Cleanliness
every thing was great but we paid for two rooms infull in advance and they only gave us one room they over booked.
Stayed 1 night in Apr 2024

2/10 Terrible

Gerardo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

6/10 Okay

Jesús amado

Disliked: Property conditions & facilities
Falta remodelacion la taza del baño esta suelta es muy incomodo bañarse en una tina muy antigua le. Falta más precencia ala abitacion tiene muy buena ubicación como para k este en esas condiciones todo muy pasado de la actualidad fue mi primera ves que me hospede cuando mire el hotel por Internet se miraba todo muy bonito y fue todo lo contrario ojalá aya cambios para poder volver esto es u a critica constructiva ni me lo tomen a a mal
Stayed 3 nights in Apr 2024

2/10 Terrible

Jordan

Travelled with group
Worst hotel I’ve ever stayed in Dirty the whole building looks rundown on the outside and in the rooms holes in the wall No soap bad beds y’all should take this hotel off of Expedia so other people don’t book here. Is there a way to get a partial refund
Stayed 1 night in Mar 2024

4/10 Poor

Maritsa

Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

2/10 Terrible

MARIA, Westminster

Disliked: Cleanliness, staff & service, property conditions & facilities
No wi-fi
Stayed 1 night in Mar 2024

2/10 Terrible

Maria

Travelled with family and small children, Travelled with pets
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible experience photos of the property are completely outdated booked because it was one of the very few that said pet friendly the room we got was on the 1st floor and pretty gross (even for me who is usually not picky) the staff was rude I took pictures of the room was not expecting 5 stars but deff not motel look, I am glad we only booked for one night I wish I could get my money back not work $150

10/10 Excellent

Ileana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

4/10 Poor

Cyntia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The location for this place is amazing. The best beach in all mazatlán is where this hotel is located at. Too bad the hotel itself it’s falling apart. Nothing works correct. It’s too old and nobody cared to do upkeep at all. The pool was not usable in three weeks that we stayed there. Good thing the best beach is there. The staff makes up for the “condemned” place. They are friendly and very attentive. At least, that was my experience with them.
Stayed 22 nights in Nov 2023

4/10 Poor

Lizzeth

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Staff very friendly. Hotel in general needs to be repaired and or remodel. Windows dirty with bird poop on the outside. Wall paint pilling off.
Stayed 1 night in Jun 2023

2/10 Terrible

Stephanie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Please be aware that the pictures are not real!! The hotel is extremely dirty and everything seems to be broken, not all rooms have AC nor tv , they forced us to pay extra for breakfast even though it was included. Threatened me and my family out of the facility.

2/10 Terrible

yadira

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort

Great view, awful service

Awful service my reservation was made to be able to have 4 people in the room. I was charged extra for a third person. There were towels and toilet paper missing, I requested them to be brought to the room since I checked in and never had them delivered, I had to ask one of the cleaning people for towels and toilet paper the next day. For next time I will wait to get a hotel when I arrive there.
Stayed 1 night in Jun 2023