2/10 Terrible
Amber
Travelled with family
23 Jan 2025
Disliked: Staff & service, property conditions & facilities
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Review of Viaggio Resort Mazatlán
If you're an American traveler who isn’t fluent in Spanish, this resort might not be the best choice. I recently stayed here, with my 24 year old daughter, in January 2025. Our stay at Viagio Resort Mazatlán was underwhelming, and I cannot recommend it.
First, the advertising for this resort is misleading. They claim there are three restaurants on-site, but in reality, there is only one buffet. The outside pool Cafe served up a limited menu which included hotdogs, hamburgers. And the Cafe menu had the old deserts and some wrapped dry sandwhiches. While the food on Thursday through Sunday at the buffet was fresh and varied, it was clear during the rest of the week that leftovers were being reused, and the selection was sparse. On Friday nights you can sign up for Italian night, which was great and Saturday night you can sign up for Grill night but you have to do that ahead of time. We only knew by reading reviews. They did not tell us at check in.
Keep in mind on Mondays (maybe other days too but we saw only Monday with this) the resort sells day passes to cruise ship visitors, which causes the pool area to become overcrowded and chaotic. But that was fine because the pool was freezing cold.
Housekeeping was another major disappointment. Towels provided were flimsy and worn, and service quality seemed heavily dependent on tipping. If you don’t tip generously, you can expect subpar cleaning and essentials like tissues to go unreplenish
Amber
Stayed 8 nights in Jan 2025