6/10 Okay
Verified traveller
Travelled with family
13 Dec 2024
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Not recommended for disable person
Excellent service, attention, and breakfast. The food was varied despite not changing daily.
However, the accessibility of the accessible room was disappointing. Upon arrival, the reserved accessible room was unavailable, forcing us into a room that was not ADA compliant. While the staff's efforts to remove the bathroom door were commendable, it was insufficient to address the significant accessibility issues. The lack of adequate space for wheelchair maneuverability, the inaccessibility of the sink and toilet, and the absence of a usable shower made our stay frustrating and inconvenient.
The subsequent accessible room, while more spacious, still had several ADA compliance issues:
Sink: The sink faucet was small and the stopper prevented the person in a wheelchair from easily opening and closing the faucet, as well as washing their hands or brushing their teeth. This style of sink is simply not adequate.
Toilet: It did not have the necessary measurements for the person in a wheelchair to be able to position themselves in an "L" shape to easily transfer from the chair to the toilet.
Grab Bars: There should be a vertical grab bar that allows the person to grab higher (beyond the horizontal bars). The installed grab bars should extend beyond the toilet so that the person in a wheelchair can grab them. Either they change the toilet to a smaller one or lengthen the grab bars.
Shower: There was no chair or wall for the person with a disability to bathe easily.
Verified traveller
Stayed 4 nights in Dec 2024
