2/10 Hirveä
Dilwar
23.8.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
I had a truly distressing experience at this hotel, where I was locked inside my room for over five hours due to a faulty bolt. The situation began early in the morning when I tried to leave my room around Fajr time, only to find that the door wouldn't open. I immediately called reception, and they sent someone to help, but the attempt to open the door with a card was unsuccessful.
Despite my repeated calls and suggestions, the hotel staff were unable to provide any real solution. The staff member who was sent to help simply disappeared, and when I called again, the response was the same—another person was sent to try the same ineffective method. I even suggested that they let me out through the connecting room, but they refused, saying they didn't want to disturb the other guests.
After several frustrating hours of being ignored and having my calls go unanswered, I was left with no choice but to call the police. It took them 15 minutes to arrive, and even then, it took an additional 30 minutes for the hotel staff, with the police's assistance, to finally get me out of the room—through the connecting room, as I had originally suggested.
This experience was not only inconvenient but also frightening, and it has left me with no desire to ever stay at this hotel again. I strongly advise against staying here if you value your safety and peace of mind.
Both the hotel and Hotels.com refused to give me a refund or any compensation!
Dilwar
Yöpyi 3 yötä elokuussa 2024