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Novotel Melbourne on Collins

4.5 star property

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Photo gallery for Novotel Melbourne on Collins

Exterior
Bar (on property)
Indoor pool
Junior Suite, 1 King Bed | Down duvets, in-room safe, desk, laptop workspace
Indoor pool

Reviews

8.4 out of 10
Very good

Popular amenities

  • Room service
  • Bar

Explore the area

Map
270 Collins Street, Melbourne, VIC, 3000
  • Collins Street
    ‪1 min walk‬
  • Melbourne Central
    ‪8 min walk‬
  • Crown Casino
    ‪17 min walk‬
  • Melbourne, VIC (MEL-Tullamarine)
    ‪30 min drive‬

Room options

View all photos for Family Suite, Multiple Beds

Family Suite, Multiple Beds | Down duvets, in-room safe, desk, laptop workspace

Family Suite, Multiple Beds

  • 49 sq m
  • Sleeps 5
  • 1 King Bed and 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed | Down duvets, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed

  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

Deluxe Room, 1 King Bed | Down duvets, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed

  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed | Down duvets, in-room safe, desk, laptop workspace

Junior Suite, 1 King Bed

  • 40 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Accessible Room, 1 King Bed

Accessible Room, 1 King Bed | Down duvets, in-room safe, desk, laptop workspace

Accessible Room, 1 King Bed

  • 26 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Single Beds

Standard Room, 2 Single Beds | Down duvets, in-room safe, desk, laptop workspace

Standard Room, 2 Single Beds

  • 25 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | Down duvets, in-room safe, desk, laptop workspace

Deluxe Double Room, 2 Double Beds

  • 28 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

Stamford Plaza Melbourne

  • Pool
  • Hot tub
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1666)
The price is €156
for 1 room
includes taxes & fees
10 May - 11 May
Stamford Plaza Melbourne

About this property

Novotel Melbourne on Collins

Family-friendly hotel connected to a shopping centre in Melbourne with a fitness centre
Along with an indoor pool, this smoke-free hotel has a restaurant and a fitness centre. WiFi in public areas is free. Additionally, a bar/lounge, a 24-hour business centre and a conference centre are on-site. Housekeeping is available on request.
Novotel Melbourne on Collins offers 380 accommodations with a safe and coffee/tea makers. Beds feature down duvets. 32-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us they can't get enough of Novotel Melbourne on Collins's great location. During your stay, you'll be connected to a shopping centre and just a quick walk from Collins Street. You'll find features such as free WiFi in public areas, plus an indoor pool and a restaurant.
  • Free Wi-Fi (speed: 500+ Mbps (good for 6+ people or 10+ devices))
  • Enjoy local cuisine while dining at Lane Restaurant
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the indoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the pool and the location
  • Steps from Collins Street and 8 minutes on foot from Melbourne Central
Novotel Melbourne on Collins offers its guests an indoor pool and a fitness centre. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

A 24-hour business centre and 5 meeting rooms are available. Event space at this hotel measures 7018 square feet (652 square metres) and includes a conference centre. Multilingual staff, gift shops/newsstands, and tour/ticket assistance are also featured at the family-friendly Novotel Melbourne on Collins. For a fee, parking is available.

This Melbourne hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:00 AM to 10:00 AM and at the weekend from 6:30 AM to 10:30 AM.
Lane Restaurant – This restaurant specialises in local cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
Lane Cafe and Bar – This café serves breakfast, brunch and lunch. Guests can enjoy drinks at the bar. Open daily.
Late-night fare is available from 24-hour room service.

Languages

Afrikaans, Chinese (Mandarin), English, French, German, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Free in-room WiFi has a 5-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 5-device limit

Parking and transport

  • Offsite parking available (AUD 42 per day)
  • Covered valet parking on site (AUD 64 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; AUD 38 to 38 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Lane Cafe and Bar
  • Lane Restaurant

Things to do

  • Gym
  • Indoor pool
  • Shopping centre

Family friendly

  • Free cot
  • Grocery/convenience store
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • Computer station
  • Conference centre (7,018 square foot of space)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 1.4 per cent for credit card payments
Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 31 July to 30 September:
  • Bar/Lounge
  • Dining venue

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 15 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for AUD 80 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: AUD 100 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately AUD 38 to 38 for adults and AUD 0 to 38 for children
  • Valet parking fee: AUD 64 per day
  • Nearby parking fee: AUD 42 per day (2953 ft away)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: AUD 80 per day
  • Credit card charges are subject to a surcharge of 1.4 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Please note that this property can refuse certain bookings for the purpose of group events or parties, which include pre-wedding stag/bachelor and hen/bachelorette parties.
  • Pool access available from 6 AM to 10 PM
  • Children aged 15 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Free in-room WiFi has a 5-device limit. WiFi in public areas is also free and has a 5-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Melbourne Collins
Melbourne Novotel
Melbourne Novotel Collins
Novotel Collins
Novotel Collins Hotel
Novotel Collins Hotel Melbourne
Novotel Collins Melbourne
Novotel Melbourne
Novotel Melbourne Collins
Accor Melbourne On Collins
Novotel Melbourne On Collins Hotel Melbourne
Novotel Melbourne Collins Hotel
Novotel Melbourne on Collins Hotel
Novotel Melbourne on Collins Melbourne
Novotel Melbourne on Collins Hotel Melbourne

Novotel Melbourne on Collins Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 465 out of 1007 reviews
Rating 8 - Good. 331 out of 1007 reviews
Rating 6 - Okay. 132 out of 1007 reviews
Rating 4 - Poor. 48 out of 1007 reviews
Rating 2 - Terrible. 31 out of 1007 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

2/10 Terrible

Jodie

Disliked: Cleanliness, staff & service, property conditions & facilities
Very old property. Dirty and staff couldn’t care less. Lots of building works noise as well. Would not recommend was extremely disappointed.
Stayed 1 night in Jan 2025

8/10 Good

Vanessa

Travelled with family and small children
Liked: Cleanliness, amenities
Disliked: Staff & service
Enjoyed it there and the pool was always busy! Staff were not helpful or friendly at all!
Stayed 5 nights in Jan 2025

6/10 Okay

Jesse

Business traveller
Liked: Cleanliness
Property was tired but in generally functioned well. Pool area was very rundown. Was disappointed it was difficult to get hold of reception on the phone and after trying to call I had to go down to reception to order my car from the valet. Despite trying to get hold of reception for 30mins, I had to wait another 30 minutes to get my vehicle.
Stayed 2 nights in Jan 2025

10/10 Excellent

Shania

Stayed 1 night in Dec 2024

10/10 Excellent

Terence

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2025

6/10 Okay

Kathrina

Travelled with family and small children
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Pool needs repair. Reception rude on the phone. Rooms outdated and tv has limited channels. Limited space for parking even using valet
Stayed 3 nights in Jan 2025

8/10 Good

Michael John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful. Location is very convenient if you are thinking of attending the Australian Open.
Stayed 3 nights in Jan 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Roughly as expected. Very solid stay but not at a 5 star level. Service was excellent, facilities and pool were dated. Loved the table tennis.
Stayed 2 nights in Jan 2025

6/10 Okay

Zoe

Stayed 5 nights in Jan 2025

6/10 Okay

Toby

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night , room service dishes from previous stay not cleared . Was charged 2 days valet for a 1 night stay
Stayed 1 night in Jan 2025

8/10 Good

Lucky

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A wonderful place to stay at.Kids enjoyed breakfast.
Stayed 3 nights in Jan 2025

8/10 Good

Michelle

Liked: Cleanliness, staff & service
Wonderful staff. I requested eg a quiet room, room service, extra tea bags - and the staff were prompt and obliging. Unbeatable central location. Only issue I had was the noise from the screaming kids in the pool during the afternoons where their noise echoed around the atrium and into my room and there was no blocking the noise out unless I put ear plugs in. Which I did. Kids should be encouraged to enjoy the pool of course but perhaps the hotel could place a sign up at the pool requesting all guests keep noise levels down and no yelling?
Stayed 3 nights in Jan 2025

10/10 Excellent

George

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 2 nights in Jan 2025

10/10 Excellent

decio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the hotel used gym and pool has a spa also which was nice centreally located so can see all melbourne cbd easily, near 3x tram stops so can go anywhere in cbd free of charge also bonus
Stayed 6 nights in Jan 2025

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
My family and I stayed for the first time and it had been a great experience. Great service and amenities. We booked the junior suite which was perfect for our young family of 4. We want to book again! The location is fantastic and great for families.
Stayed 2 nights in Jan 2025

10/10 Excellent

Carmel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were so helpful and kind. The facilities were clean and user friendly like the pool and the table tennis family area. Location was perfect and we were in walking distance to all the great local cafe's and coffee shops as well as perfect location for access to the trams. Room was very comfortable and clean, rooms made up daily for us and great internet WIFI. Comfortable beds and pillows also. Will definitely book again on our next trip to Melbourne.
Stayed 3 nights in Dec 2024

10/10 Excellent

samip, dublin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2025

10/10 Excellent

KALON

Liked: Cleanliness, staff & service, property conditions & facilities
We liked everything
Stayed 2 nights in Dec 2024

8/10 Good

Lia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent central location. Easy access to reception and room. Friendly staff.
Stayed 7 nights in Dec 2024

8/10 Good

Hyo Young

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was too dark, breakfast was good.
Stayed 6 nights in Dec 2024

6/10 Okay

Andrew

Travelled with family
Liked: Cleanliness, staff & service
The location was excellent for what we needed, but if you needed to park your car, the facilities across the road were terrible, which was not included in the price stay! A large green tarp in the centre of the building (looks like renovations or extra building is taking place) made the whole area green. It felt looking outside the window weird. Breakfast was good, but if you wanted a barrister coffee over the coffee machine, that was extra. Overall our stay was OK, won't be back though.
Stayed 1 night in Jan 2025

10/10 Excellent

Jack

Stayed 2 nights in Dec 2024

10/10 Excellent

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, good experience!
Stayed 5 nights in Dec 2024

6/10 Okay

Kellyann

Travelled with family
Liked: Cleanliness, staff & service
I would have liked to see a microwave and toaster in the room so we could warm up food and make our kids breakfast. I also would have appreciated a queen bed and a sofa bed for my child cause we had to sleep in 2 single beds. The staff were lovely though and the hotels were kept clean and tidy! Thank you!
Stayed 2 nights in Dec 2024

10/10 Excellent

Hien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Centrally located on Collins St, walking distance to everything in Melbourne's CBD. Rooms were clean and spacious. Staff were all very friendly and helpful, a special shout out to the valet parking team, very quick and professional!
Stayed 1 night in Dec 2024