2/10 Terrible
Samantha
Travelled with partner
10 Apr 2025
Disliked: Amenities, property conditions & facilities
I’ve booked this hotel through Wotif and received the itinerary straight away which said that check-in closes at 10 pm. I arrived at the hotel at 9:30 pm and they were closed therefore I rang the number on the door. The person that answered said that this was not the hotel I’ve booked for so I rang another number and it was the hotel I booked. The person who spoke to me on the other number said that I didn’t have a booking and he wasn’t able to help me therefore I have to get a refund through Wotif. Wotif are now telling me that the hotel manager isn’t answering the phone to issue me a refund and it has been 48 hours. Yesterday I received a call from a worker at the hotel who advised me that I did still have a booking and no one had cancelled it and she cancelled it however she did not help with the refund and just said she would await Wotif’s call. It is not that hard to refund somebody’s money seeing as the booking was not in the system, I was left without accommodation and this wait is ridiculous.
Samantha
Stayed 2 nights in Apr 2025