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Holiday Inn Downtown Memphis by IHG

3.0 star property

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Photo gallery for Holiday Inn Downtown Memphis by IHG

Exterior
Exterior
In-room safe, desk, laptop workspace, iron/ironing board
Exterior
Street view

Reviews

7.0 out of 10
Good

Popular amenities

  • Room service
  • Bar
  • Breakfast available
  • Housekeeping
  • 24/7 front desk
  • Parking available

Explore the area

Map
160 Union Ave, Memphis, TN, 38103
  • Peabody Ducks
    ‪2 min walk‬
  • Beale Street
    ‪7 min walk‬
  • FedEx Forum
    ‪9 min walk‬
  • Memphis, TN (MEM-Memphis Intl.)
    ‪18 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium Room, 1 King Bed | In-room safe, desk, laptop workspace, iron/ironing board

Premium Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible Bathtub (Mobility)

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, Accessible Bathtub (Mobility)

  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, desk, laptop workspace, iron/ironing board

Standard Room

  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

View all photos for Standard Room, 1 King Bed, City View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 1 King Bed, City View

  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, City View

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds

In-room safe, desk, laptop workspace, iron/ironing board

Standard Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

Similar properties

Lobby

Hotel Indigo Memphis Downtown by IHG

  • Pool
  • Pet-friendly
  • Free WiFi
  • Restaurant
4.1 out of 5, Very good, (1512)
The price is €108
for 1 room
includes taxes & fees
8 May - 9 May
Hotel Indigo Memphis Downtown by IHG

About this property

Holiday Inn Downtown Memphis by IHG

Hotel with free local shuttle, steps from Peabody Ducks
Along with a restaurant, this hotel has a fitness centre and a bar/lounge. Free WiFi in public areas and a free area shuttle are also provided. Other amenities include a 24-hour business centre, valet parking and a business centre.
Holiday Inn Downtown Memphis by IHG offers 192 air-conditioned accommodations with a safe and coffee/tea makers. A pillow menu is available. Flat-screen televisions come with premium cable channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Memphis hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Downtown Memphis by IHG. During your stay, you're just a quick walk from Beale Street. Features include free WiFi in public areas and a free area shuttle, plus a restaurant.
  • Free WiFi
  • Enjoy American cuisine while dining at Downtown Bar & Grill
  • Breakfast served daily for a fee
  • Valet parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, tour or ticket assistance and a porter
  • On-site recreation includes a gym
  • Steps from Peabody Ducks and AutoZone Park
  • Free local-area shuttle service
There's a restaurant on site. You can enjoy a drink at the bar/lounge. A 24-hour business centre and 5 meeting rooms are available.

WiFi is free in public spaces. Event space at this hotel measures 6000 square feet (557 square metres) and includes conference space. A fitness centre, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Holiday Inn Downtown Memphis by IHG. A free area shuttle within 5.00 mi is available. For a fee, parking is available.

Smoking is allowed in designated areas at this 3-star Memphis hotel.

For a fee, guests can enjoy breakfast daily.
Downtown Bar & Grill – This restaurant specialises in American cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free area shuttle up to 5 mi
  • Area shuttle
  • Valet parking on site (USD 27 per day; includes in/out privileges)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily breakfast available for a fee
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Downtown Bar & Grill

Things to do

  • Gym
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free cot
  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 6,000 square feet of conference space

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Pillow menu

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2 AM
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Valet parking fee: USD 27 per day (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Holiday Inn Beale
Holiday Inn Beale Hotel
Holiday Inn Beale Hotel Memphis-Downtown St.
Holiday Inn Memphis-Downtown Beale St.
Holiday Inn Downtown Memphis Hotel
Holiday Inn Downtown Memphis
Holiday Inn Beale Street
Memphis Holiday Inn
Holiday Inn Memphis
Memphis By Ihg Memphis
Holiday Inn Downtown Memphis
Holiday Inn Downtown Memphis by IHG Hotel
Holiday Inn Downtown Memphis an IHG Hotel
Holiday Inn Downtown Memphis by IHG Memphis
Holiday Inn Downtown Memphis by IHG Hotel Memphis

Holiday Inn Downtown Memphis by IHG Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 307 out of 1005 reviews
Rating 8 - Good. 263 out of 1005 reviews
Rating 6 - Okay. 160 out of 1005 reviews
Rating 4 - Poor. 126 out of 1005 reviews
Rating 2 - Terrible. 149 out of 1005 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Matthew

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

To hot to handle

Absolute miserable the hotel room was 88 degrees. They said “ sorry” were trying to get it fixed. They gave us a box fan. Only got the room down to 85 degrees. All rooms were like this. Also had a smoke detector chirping and the maintenance man didn’t know how to fix it. He put the batteries in wrong. We had to fix it ourselves.
Stayed 2 nights in Jan 2025

4/10 Poor

James

Liked: Staff & service
Disliked: Cleanliness
First our room key didn't work after 2 attempts. Then alternate room wasn't cleaned and room temperature was over 85°F. Finally after our 4th trip to the lobby we got an acceptable room. Staff was very helpful but seemed severely under sraffed as a whole.

2/10 Terrible

Alicia

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We had no hot water the first morning and the room temperature couldn’t be controlled. The next morning we woke to a 78 degree room to be told that their chillers were out and that we should have been advised. We pull up and were notified upon arrival that we had to pay for valet. We didn’t have breakfast included because we booked through Expedia. The bar area wasn’t open due to lack of staff. We had to cut our stay short because we couldn’t stay in the room due to it being too hot. Do not recommend booking through Expedia not staying at this hotel.
Stayed 3 nights in Dec 2024

4/10 Poor

Amanda

Stayed 1 night in Dec 2024

8/10 Good

Verified traveller

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
You have to pay $30 for parking. On the website it says free parking
Stayed 1 night in Dec 2024

8/10 Good

Cynthia

Liked: Staff & service, room comfort

Great front desk, horrible maintenance/housekeep

Great location. Super staff - the person at the front desk was amazing! The room was nice. The housekeeping was atrocious. Smears all over mirror in bedroom area. Toilet lid did not fit and the toilet only flushed if you held the handle down while it flushed. The sink was missing a drain plug and water went all over the counter top if you didn't run it full blast. Shower was difficult to operate and it took a long time to get hot water. We only asked for bath towels / washcloths when housekeeping came by on Sat and they did not have ANY towels. We had to get the front desk to get us towels and it was after 8PM when we got them. The phone in the room did not work (so we couldn't call for towels and had to go down to desk to ask for them.) I understand that the hotel was full but there's no excuse for charging what they charge and to have this abysmal housekeeping.
Smears over mirror - eww.
Toilet lid did not fit
No drain plug in sink
Stayed 2 nights in Dec 2024

2/10 Terrible

Sandy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Leslie

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The BUSIEST weekend of the year for Memphis, the St Jude Marathon, which is we were visiting; we get in line for check-in and the line is filled with angry and exhausted patrons. We are given keys to a room, only to find the room is actually occupied and we walked in on a family - absolutely horrible encounter. We go back to reception and once again join the line. We are finally given a new room assignment. We are cautiously optimistic considering we have now been told the vote is overbooked and they are doing the best they can. Meanwhile every other hotel in Memphis is completely booked due to the race. We enter the newly assigned room and while there were thankfully no other families already occupying said room, we notice the room is more than a bit toasty. I check the thermostat and the room temp is 85*. I call for maintenance. While waiting for maintenance, I discover that we have running water intermittently. I’m told by others in the floor that there is brown water at times and that the building owner knows of the hvac and water issues but cannot afford the repairs. When I booked this reservation the hotel had a very good rating, but in the past couple months this rating has dropped significantly due to these issues. So the building owner has been neglecting necessary repairs for at least 2 months knowing that this weekend was going to be full capacity. To make matters even worse, we found mouse droppings in the bathroom on almost every surface.
Stayed 2 nights in Dec 2024

4/10 Poor

Nick

Business traveller, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2024

6/10 Okay

Kathi

Travelled with family
Our roo did not have adequate heat 57 degrees . Lukewarm water for shower
Stayed 3 nights in Nov 2024

10/10 Excellent

Ke'ir

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Ronald Brent

We did not stay at the hotel only because the air conditioning was not working!!
Stayed 1 night in Nov 2024

2/10 Terrible

Luke

Air conditioner was out in the whole hotel so we had to cancel
Stayed 1 night in Nov 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
Broken door handles . Dirty carpet & patched up paintwork. Over $200 dollars for a night place needs a total refit as everything does not work. Bar was cloced & ac did not work. I would recommend staying elsewhere.
Stayed 1 night in Nov 2024

4/10 Poor

Wanda

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

6/10 Okay

CAROLYN

Business traveller
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was great. It would have been a great stay only if there had been air conditioning, a place to dine as stated in the reservation. I should have been notified in advanced of me coming that the hotel had problems. as far as cleanliness, the rugs needs to be shampooed.
Stayed 4 nights in Nov 2024

2/10 Terrible

Kathe

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Broken pipe in bathroom, got moved. Then was told no AC in hotel. Got 2 fans but it was never cooler than 78. Second morning there was no hot water. Gave up, checked in out day early. They literally cancelled all arrivals and were shutting hotel down. No housekeeping the 2 days we were there. Staff was very helpful and doing their best in an awful situation
Stayed 3 nights in Oct 2024

2/10 Terrible

Herbert

Business traveller
Disliked: Staff & service, room comfort

Reservation cancelled

My booking was cancelled. Got no information not from the hotel, not from hotels.com. Had to find another place to stay in the middle of the night. Still no reply from hotels.com regarding my lost payment.
Stayed 2 nights in Oct 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service
We were turned away and redirected to another hotel in the area. I was not notified in advance that the property was closed for a few weeks when I booked the stay. Poor customer service.
Stayed 2 nights in Oct 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

ANNA

Stayed 1 night in Aug 2024

10/10 Excellent

golden, columbus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 1 night in Aug 2024

4/10 Poor

Tammy

Travelled with family
Disliked: Cleanliness
This was our second time to stay on this property with out hot water. The room phone didn’t work. No soap or shampoo. Worst stay and we have stayed here many times.
Stayed 1 night in Aug 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was so convenient, didn’t need to drive.
Stayed 2 nights in Aug 2024

6/10 Okay

Mark

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2024