We arrived late and check in went well, but televisions and lamps were unplugged and a light was out on the stairs and making it difficult to make it up the stairs safely. In the morning, we noticed the general state of neglect: dirty carpets, broken handle on the bedroom door, missing pieces on the stairs, and a wobbly hand rail.
We reported the handle and and it was fixed because the other items were not going to impact our stay significantly, and I was trying to be graceful because it is clearly an older unit. There was also a chair on the patio with half of the back ripped off, and I was told they knew about it but couldn’t get it in their car. I assumed they knew their unit had other deficiencies. Apparently, I was wrong.
When we checked out, we cleaned every surface, did the dishes, and took out the trash. All towels were placed in the tubs, and it looked good for a ten night stay.
I received an aggressive email from the property manager about stained towels and carpet. Pink dye from my daughter’s hair were on a couple of towels and there was one towel where she wiped chocolate off her fingers. I asked why these could not be washed, but then agreed to just pay for them.
The dirty carpet has old stains in multiple places that could not have been caused by us. Nothing was spilled and we would have had to spill something under chairs and in multiple places to be responsible for the damage.
We took two plastic plants out of the unit to use in a film shoot and neglected to return them. I immediately agreed to pay for them because that was 100% my error.
However, the name-calling and unprofessional behavior in a string of emails was simply beyond the pale.
The facts are that this is an older unit with mold in the shower, peeling laminate on the cabinets, stained carpet, a wobbly dangerous handrail up stairs that all need repair.
Having to be harassed by the owner for his own property’s failings, after agreeing to pay for the towels and plants is inappropriate and entirely unprofessional.
If you still book this, please document every inch of the place and bring your own towels.