Overall, we enjoyed the pool and the views from the balcony, but a few things were off-putting:
-the space is not "well-equipped" as the listing describes. It has very basic kitchen items and did not have additional pillows for the sofa bed. You needed to remove pillows from the main bedroom, which is not ideal. If you were planning on cooking, it would be very difficult due to very little cookware/utensils/etc. and no spices or basics like salt, pepper and olive oil.
-Check-in process was a hassle. If you check in after 9pm, you pay a $40 fee and they sent a man to meet us and check us in. He was not in the lobby when we arrived, despite sending several texts telling us he was on the way and would be there when we arrived. He checked my ID, but did not take my remaining payment. My remaining balance had to be paid in person, which I have never had to do for a rental property. The man who checked us in spent 2 minutes with us to bring us to the front desk, have them take my photo and show us where the elevators were. He described where the keys were in the unit, but didn't take us to the unit or even tell us the unit number. He simply referred us to the text sent by the property manager. I'm not sure why we paid $40 for this late check-in, since you access the unit with a key code and send a photo of the keys to them to confirm receipt of the building fobs for accessing amenities.
-Getting amenities cards was a hassle. The amenities are GREAT (the pool was very fun and the giant hot tub was even better) but you need to get a photo ID to access them. When we showed up the next morning to get our cards, we were told that my 2 friends could not get a card and we would need to get their photos taken since their photos were not on file and the person who takes photo was not currently at the desk. This was frustrating because their photos should have been taken the night before, when my photo was taken. We left and came back, and the amenities photo card person was still not there.
-Paying the balance was a hassle. As mentioned, the credit card balance had to be paid in person. It was not paid at check-in (for reasons I still do not understand) with the person who was paid to do our check-in. Instead, we took more time to meet up with the property manager to make the payment. We agreed on a time, but ended up waiting in the lobby for 30 minutes.
-Poor linen quality, definitely not luxury.
-No luggage storage.