2/10 Hirveä
Ruth
24.8.2024
Huonoa: Siisteys, henkilökunta ja palvelu, majoituspaikan kunto ja tilat ja huoneen mukavuus
Worse experience ever
The whole experience was horrible from the desk person telling me to go back to the bedbug room and wait. When I asked for a garbage bag and tape to secure my luggage I was told they didn't have either.
I told him that we were not going to go back up there with a toddler (3 years old) and that I wanted a complete refund and to speak with the manager he told me that he couldn't assist me anymore and that I needed to contact the 3rd party company.
I told him I wanted a receipt for my stay and I asked for it to say that bedbugs were the cause of my early departure he then went back to watching his movie on his phone. I told them they had 15 minutes to produce this or I would be posting the video I took with the bed bugs climbing all the bed. (Video attached) he then printed me a receipt and gave me the trash bags.
The whole experience was horrible and I do plan on leaving a bad review as the lobby was filled with drug use after midnight and the homeless were just lying down in the hallways. This is unprofessional on so many levels that no one should be exposed to, especially not a child.
Ruth
Yöpyi 2 yötä elokuussa 2024
