4/10 Poor
Kathleen
Travelled with family
24 Dec 2024
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, amenities
In staying in this hotel I initially started with a couple days and wound up staying a week, management gave nothing but excuses Everytime I complained about the issues. They only offered to take a couple dollars a night off my stay with in my opinion was horrible customer service. They didn't have no clean towels for days . Housekeeping refused to clean my room even tho I complained and asked it still didn't get done. Breakfast went from a few things to only coffee.. and when breakfast was served it be cereal no milk, moldy bread no butter or jam, no juice no nothing no fruit or anything by the 5th day it was down to cofee only ...staff was rude and didn't care.Claimed they only cleaned rooms people checked out of. Had to continuously bother them to try and get clean towels and my room cleaned and still didn't get very far. Although the property and rooms are nice the service is horrible they don't even compensate for the troubles they cause you for not providing what they advertise. The third floor smelled strongly of weed reported management did nothing.This hotel needs to be restaffed. The hotel manager isn't listened to and allows her employees to disrespect her in front of guests and they tell her no they ain't doing nothing. And she allowed it to happen in front of me. I was amazed. If the manager doesn't have her role in place it shows why the rest of the employees act like they do cause she allows it.Summer was nice but as a manager, her employees don't respect her.
Kathleen
Stayed 3 nights in Dec 2024