2/10 Hirveä
Susan
Matkusti perheen kanssa
11.12.2024
Huonoa: Siisteys, henkilökunta ja palvelu, palvelut/mukavuudet ja majoituspaikan kunto ja tilat
As a loyal customer who has stayed at this hotel every year for my birthday, I’ve always had great experiences in the past. However, this recent stay has left me extremely disappointed.
After checkout, I was charged $29 for a missing bottle of body wash. The hotel claims their housekeeping team saw it was missing and assures me it wasn’t moved to the kitchen, but there’s no evidence provided to back up this claim. What’s even more frustrating is that the hotel didn’t even consider the possibility that the housekeeping staff might have accidentally disposed of the item.
To clarify, I moved the body wash to the kitchen because there was no handwash provided there, but I never took it or removed it from the hotel. I wasn’t notified about this issue until the next day. They could have given me a call when they cleaned the room.
The hotel also asked me to return the “missing” body wash to receive a refund, even though I never took it in the first place. As a customer, I should not have to repeatedly explain myself for something I didn’t do. The way this situation has been handled is highly unprofessional and deeply disappointing.
As part of the check-in process, guests are required to sign an agreement outlining the hotel’s policies regarding charges for any missing items. This agreement states that guests may be charged for any missing items reported by the housekeeping team. Even without any proof, just based on “seeing”