6/10 Okay
Kaylee
Travelled with partner
7 Jan 2025
Liked: Cleanliness
Disliked: Staff & service
I booked this hotel after seeing good reviews of it. It is walkable to downtown Carmel which was a plus, however I requested a room second floor based on reviews saying there was a lot of noise on the first floor. I arrived and heard the front desk give a woman in front of me a 2nd floor room then tell me there weren’t any available. When I stepped out for a minute the front desk told my fiance they were “completely sold out” for the night other than our first story room, but when I came back in he said he had one on the second floor for 30$ more a night because it is a kind bed. I said ok that is fine and had him transfer me to that room. We got to the room and it was a double bed. At this point we were frustrated but took it for what it is. Terrible service here, not soundproof at all even on the second floor I would not stay here again. The front desk lying was ridiculous to me.
Kaylee
Stayed 1 night in Jan 2025